Senior Field Application Engineer

Connect Tech Inc.; Guelph; On-site; CAD 80,000 - 110,000; Full time

Job summary

Connect Tech Inc. is seeking a Senior Field Application Engineer in Guelph, Ontario, to connect cutting-edge Edge AI platforms with customer needs. The role involves technical leadership, driving custom designs, and providing exceptional customer support, backed by over 40 years of innovation in high-performance computing solutions.

Benefits

Profit-sharing program

3 weeks vacation per year

Gym memberships

Supportive work environment

Qualifications

• 5-10 years experience in a customer facing role.
• Understanding of hardware and software integration.

Responsibilities

• Collaborate with customers on new custom design opportunities.
• Provide technical guidance and mentorship to support teams.
• Engage with key accounts through onsite visits and travel.

Skills

Networking

Project Management

Communication

Analytical Skills

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Software Engineering

Bachelor’s degree in Electrical Engineering

Job description

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As a Senior FAE, you will be the technical lead bridging our cutting‐edge Edge AI Platforms with our customers’ unique needs. With a detailed understanding of CTI’s off the shelf hardware and software product offerings, you will actively drive new custom design opportunities, define detailed technical specifications, and dive deep into design implementation and costing. Your technical expertise will empower our customers while also informing our product management initiatives and shaping our market offerings.

Who We Are

For 40 years, Connect Tech has built a solid reputation providing high-performance computing solutions for some of the world’s most influential companies. As an NVIDIA Elite Partner, Connect Tech’s products are used in state-of-the-art technology on land, sea, sky, and space. With leading-edge design and manufacturing services backed by stellar technical support, our commitment to excellence in design and customer satisfaction is the driving force behind our success.

What We Offer:

• An attractive profit-sharing program
• Opportunity to work within a high-tech, leading-edge technology field with products that appear in some really cool applications! (Robots, Drones, Artificial Intelligence, Vision Systems)
• 3 weeks’ vacation per year with no waiting period
• A “Dream Fund” (gym memberships, personal interest classes, etc.)
• A dynamic, energetic and growing company with a friendly community atmosphere
• A collaborative and supportive workplace that values the contributions and ideas of our staff, and are proud of our extremely low turnover rate throughout our 40-year history
• Employees who have great passion for their work and who are always looking for ways to propel Connect Tech to the next level

Key Responsibilities:

The successful candidate will work within Connect Tech’s Engineering Tech Support group, supporting CTI’s latest products with responsibilities that include:

• Stay ahead of emerging Edge AI technologies across electronics, software, and mechanical disciplines to continually expand our solution capabilities
• Collaborate with customers on new custom design opportunities, working together to define detailed technical project specifications
• Work with customers during design implementation, creating comprehensive and accurate costing estimates that reflect the full scope of required engineering efforts
• Provide technical guidance and mentorship to support teams, ensuring high-quality customer engagements and successful project delivery
• Engage with key accounts through onsite visits and travel, acting as a trusted advisor and representative of Connect Tech’s technical expertise

Essential Skills and Qualifications:

• Bachelor’s degree in Computer Science, Software Engineering, Computer Engineering, Electrical Engineering or equivalent
• 5-10 years previous experience in a customer facing, technical pre-sales or engineering consultancy role
• Understanding of hardware design principles, and integration of embedded hardware with software.
• Skills in networking and storage solutions.
• Experience drafting technical proposals based on design requirements, with a strong technical background to identify and specify the necessary components for system architecture.
• Worked in an environment of rugged electronics designs.
• Strong project management skills and ability to manage multiple customer engagements simultaneously.
• Knowledge of embedded systems, including microcontrollers, embedded processors, operating systems, storage architecture, and peripheral interfaces such as I²C, SPI, and UART, etc. and AI systems architecture.
• Demonstrated success in mentoring junior engineers and leading cross-functional project teams
• Excellent interpersonal skills to interact with both customers and internal teams
• Excellent verbal and written communication skills
• Quick learner, self-starter, and willing to work in a fast-paced environment
• Exceptional analytical / problem-solving skills and attention to detail
• Advanced certification or training in Edge AI, cloud computing, or related and definite asset

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development, Customer Service, and Design

• Industries

  Computer Hardware Manufacturing

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