Senior Experience Designer - EA SPORTS NHL

Global Sports Jobs Limited; Vancouver; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

3 weeks vacation

10 sick days

EI/QPIP top-up for new child

Health, dental, vision coverage

Life and disability insurance

Retirement plan

Bonus eligibility

Job summary

Global Sports Jobs Limited is seeking a senior UX designer to shape live experience design for EA SPORTS NHL. You will own live-service UX across modes, translate research into actionable flows, and mentor junior designers. The role emphasizes collaboration with product managers, engineers, and designers across geographies.

You will drive design strategy for online experiences, ensuring consistent player engagement and strong brand identity within a distributed team.

Qualifications

• A portfolio containing multiple case studies that highlight design skills, technical expertise, and holistic thinking.
• 6+ years of experience designing for complex, data-rich applications such as creative tools, game engines, or productivity software.
• Experience tailoring and presenting complex concepts to product managers, other designers, engineers, and partners.
• Comfort working in complex organisations, with a history of promoting UX principles with partners and colleagues.

Responsibilities

• Own the live service user experience, including Hockey Ultimate Team and other online modes.
• Translate research insights into workflows and designs using UX tools like Figma and methods such as journeys, IA, wireframes, and prototypes.
• Identify user testing needs for multiple features and coordinate with the internal user research team.
• Mentor junior UX designers on best practices within the UX field.
• Help establish design strategy and best practices for online and live service experiences.
• Collaborate with distributed cross-functional teams across the globe throughout the process.

Skills

UX design

Stakeholder communication

Mentoring

Tools

Figma

Job description

About the Role

This role sits within the EA SPORTS NHL Live Experience Design (XD) team and helps shape online gameplay experiences including Hockey Ultimate Team, World of Chel, and live events. The designer works with all product pillars to maintain commitment to the online player base year over year and to contribute to long-term, healthy UX solutions game-wide. Reporting to the Associate UX Director, the position collaborates with all disciplines to create high-quality experiences that promote player engagement and strengthen the identity of the EA SPORTS NHL brand.

Key Responsibilities

• Own the live service user experience, including Hockey Ultimate Team and other online modes.
• Translate research insights into workflows and designs using UX tools such as Figma and methodologies including journeys, information architecture, wireframes, and prototypes.
• Identify user testing and research needs for multiple features and coordinate with the internal user research team.
• Mentor junior UX designers on the team in best practices within the user experience and design industry.
• Help establish design strategy and best practices for online and live service environment experiences.
• Work both independently and collaboratively with fellow UX team members, technical artists, product managers, and software engineers who are geographically distributed across the globe throughout the process.

Required Experience & Qualifications

• A portfolio containing multiple case studies that highlight design skills, technical expertise, and the ability to think holistically through systems and experiences.
• 6+ years of experience designing for complex, data-rich applications such as creative tools, game engines, or productivity software.
• Experience tailoring and presenting complex concepts to different audiences, including product managers, other designers, engineers, and game studio partners.
• Comfort working in complex organisations, with a history of collaboratively leading and promoting UX principles and best practices with partners and colleagues.

Preferred Skills

• 3+ years of experience designing for live service user experiences.
• Experience establishing and improving player-forward UX processes in a monetised live service gameplay environment.

Benefits & Perks

• Vacation of 3 weeks per year to start.
• 10 days per year of sick time.
• Paid top-up to EI/QPIP benefits up to 100% of base salary when welcoming a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave).
• Extended health, dental, and vision coverage.
• Life insurance and disability insurance.
• Retirement plan for regular full-time employees.
• Certain roles may also be eligible for bonus and other incentive programmes.