Senior Event Production Manager

The Jenelle Group, Inc.; Toronto; Hybrid; CAD 75,000 - 85,000; Full time

Job summary

The Jenelle Group, a Toronto-based events partner, is seeking a senior event production manager to own client relationships and lead projects from kickoff to wrap. This full-time contract role combines hands-on production, project management, and client leadership, with remote-first work and periodic in-person time.

You’ll build how we work, ensure teams follow it, and foster an environment where people feel supported. Expect evenings and weekends during busy seasons and regular travel to the US.

Qualifications

• 7+ years of event production or project management experience, including at least 2 years in a client-facing lead role.
• Proven experience leading clients and managing teams of staff, freelancers, and vendors.
• Strong budget management experience, from estimate through reconciliation.
• Conference experience strongly preferred; experiential marketing experience is a major asset.
• A valid passport and the ability to travel to the US is a MUST!
• Comfort with Slack, Google Workspace, and project management tools.
• Access to a car is an asset, not a requirement.

Responsibilities

• Client leadership: Serve as the primary point of contact on your accounts and run client meetings through the full lifecycle.
• Project management: Own timelines, production schedules, run-of-show documents, and vendor coordination from planning through delivery.
• Team leadership: Lead producers, contractors, and vendors; delegate clearly and maintain timelines and standards.
• Process building: Create and refine workflows, SOPs, and checklists for repeatable excellence.
• Budgets: Build, manage, and reconcile event budgets; protect margins and manage risks.
• Production: Oversee onsite execution for conferences, activations, and corporate events from load-in to strike.
• Communication: Keep the team and leadership informed with clear updates.
• Travel: Travel regularly to client events, with frequent trips to the US.

Skills

Event production

Project management

Client leadership

Budget management

Team leadership

Conference experience

Experiential marketing

Slack

Google Workspace

PM tools

Tools

Slack

Google Workspace

PM tools

Job description

The Jenelle Group | Toronto (Remote, with some in-person time) | Full-Time Contract

About Us

The Jenelle Group is the production partner behind high-stakes corporate events, bringing expertise, creativity, and accountability to every project. We produce conferences, brand activations, and corporate events for clients across Canada and the US, and we’re known for our attention to detail, calm execution, and genuine care for the people we work with.

The Role

We’re looking for an experienced senior event production manager to own client relationships and lead projects from kickoff to wrap. This is a full-time contract role that brings together hands-on production, project management, and client leadership. You’ll be the person clients trust, the team looks to, and the process runs through. You’ll build how we work, make sure everyone follows it, and do it in a way that keeps people feeling supported rather than managed.

What You’ll Own

• Client leadership: Serve as the primary point of contact on your accounts. Run client meetings, set expectations, guide decisions, and keep relationships strong through the full project lifecycle.
• Project management: Own timelines, production schedules, run-of-show documents, and vendor coordination from planning through delivery.
• Team leadership: Lead our producers, contractors, and vendors. Delegate clearly, hold the team to timelines and standards, and create an environment where people do their best work.
• Process building: Create and refine the workflows, templates, SOPs, and checklists that make our events repeatable and excellent, ensuring they’re followed consistently.
• Budgets: Build, manage, and reconcile event budgets. Protect margins, flag risks early, and find creative solutions within real constraints.
• Production: Oversee onsite execution for conferences, activations, and corporate events, from load-in to strike.
• Communication: Keep the team and leadership informed through clear, timely updates.
• Travel: Travel regularly to client events, with frequent trips to the US.

Who You Are

• A confident, warm leader. You guide people through difficult situations with clarity and care. You find common ground, inspire others to follow your direction when it matters, and make sure everyone feels heard and respected along the way.
• Calm under pressure. When plans change onsite, you stay composed and move straight to solutions. People feel steadier because you’re in the room.
• A clear communicator. Your emails, Slack updates, and briefs are concise and easy to act on. People rarely have to ask what you meant.
• Process-minded, not rigid. You love a good system and you know how to get a team to adopt it.
• Creative. You bring ideas to the table, not only logistics.
• A relationship builder. Clients, vendors, and teammates want to work with you again.
• Realistic about event life. You understand that event weeks and busy seasons mean evenings and weekends, and you plan your work and your boundaries with that in mind.

What You Bring

• 7+ years of event production or project management experience, including at least 2 years in a client-facing lead role
• Proven experience leading clients and managing teams of staff, freelancers, and vendors
• Strong budget management experience, from estimate through reconciliation
• Conference experience strongly preferred; experiential marketing experience is a major asset
• A valid passport and the ability to travel to the US is a MUST!
• Comfort with Slack, Google Workspace, and project management tools
• Access to a car is an asset, not a requirement

How We Work

• Remote-first, based in the Greater Toronto Area. The team meets in person one to four times a month.
• Event industry hours: event weeks and busy seasons include evenings and weekends. We plan ahead to keep this manageable and we respect recovery time after big events.
• Compensation: $75,000 - $85,000 annually