Senior Event Operations Manager

Planned; Montreal; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading event management platform seeks an Event Operations Manager to oversee day-to-day operations for top clients. This role involves enhancing service delivery through strong client relationships and effective coordination, leveraging extensive industry knowledge. The ideal candidate is an experienced event operations professional with excellent communication skills and a passion for excellence.

Benefits

Unlimited PTO

Health, dental, vision insurance

Dog-friendly office

Bus pass subsidy or indoor parking

Culture of high performance

Qualifications

• 5+ years of experience in event operations, project management, or related field.
• CMP certification preferred.
• Deep understanding of event lifecycle and vendor management.

Responsibilities

• Main point of contact for top clients and first line for issue resolutions.
• Ensure team adherence to client policies and training.
• Track and report on KPIs like event satisfaction and productivity.

Skills

Event operations

Project management

Problem-solving

Time management

Communication

Education

CMP certification

5+ years experience in event operations or related field

Job description

Planned is an event management platform that helps companies streamline their meetings & events booking process. We make it easy for anyone to plan successful events while giving finance teams the visibility and control they need to maximize their budget. Planned already works with over 200 companies across North America, such as; PwC, L'Oréal, Google, Samsung & Airbnb.

We're on a mission to disrupt a $500+ billion industry. To achieve that, we want to work with brilliant minds and natural leaders who are driven to out-think, out-plan, and outperform the competition. We tackle every business decision with enthusiasm, and we love the work that we do!

As the Event Operations Manager, you will be responsible for ensuring the smooth day-to-day event operations with Planned’s top clients, collaborating with the customer success team on process improvements and sharing your expansive event knowledge. Reporting directly to the Head of Customer Success, you will build and maintain strong client relationships, lead efforts to resolve customer issues, identify opportunities to enhance service delivery, and help shape escalation protocols that support customer engagement and long-term retention.

Your Role

• Be the main point of contact for Planned’s top clients and the first line of defence for issue resolutions or inquiries.
• Ensure team adherence to client policies, compliance standards, and SOPs and provide training and clarification where needed.
• Offer expert guidance on event planning, logistics, and execution best practices; support the team in managing complex or high-profile events as needed.
• Liaise with vendors and suppliers to ensure service quality and contract compliance.
• Stay current on industry trends and integrate innovative practices into team workflows.
• Track and report on key performance indicators (KPIs) such as event satisfaction, issue resolution time, and team productivity and provide insights and recommendations to leadership based on operational data.
  
  

About You

• 5+ years of experience in event operations, project management, or a related field, with extensive event industry knowledge; CMP certification preferred.
• Deep understanding of the event lifecycle, logistics, vendor management, and alignment with client goals.
• Familiarity with corporate event policies, compliance frameworks, and best practices.
• Proactive problem-solver who anticipates client needs and delivers effective solutions.
• Exceptional time management skills to balance multiple projects and daily priorities.
• Strong written and verbal communication skills, with the ability to remain composed under pressure.
• Adaptable and resourceful, with sound judgment and confidence in high-stakes decision-making.
  
  

What We Offer

• Culture of high performance, strong talent density and in-person collaboration
• Unlimited PTO
• Competitive base pay
• All the tools and gear you need to be successful (Macbook, screens, mouse, keyboard, ChatGPT, etc.)
• Health, dental, vision insurance
• Bus pass subsidy or indoor parking
• Stocked up snack bar & lunches in office 2x per week
• Dog-friendly office
• Relocation support, if needed
  
  

Not sure you meet all the role requirements, but have a passion for Planned and are eager to help build a great product? Apply today and let us know how you would be a great fit!