Senior EUC Engineer

Bally's Canada; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

Bally’s Canada is seeking a Senior EUC Engineer to join our global IT team. You will design, deliver, secure and continuously improve the Windows and macOS endpoint experience, combining hands-on support with engineering ownership of endpoint platforms, builds, policies, applications and automation.

The role focuses on enterprise EUC engineering, endpoint management, automation, and collaboration with security and identity teams to deliver reliable end-user experiences in a hybrid work

Qualifications

• 5+ years in End User Computing or similar role.

Responsibilities

• Act as senior escalation point for Windows, macOS, and workplace tech issues; drive incidents to resolution.
• Provide onsite and remote end-user support including VIPs and senior stakeholders.
• Manage and update requests in Jira Service Management following ITIL processes.
• Coach colleagues and help develop EUC support standards.

Skills

End User Computing

Windows 11

macOS

Intune

Windows Autopilot

Jamf Pro

Jamf Connect

ManageEngine Endpoint Central

Automation/Scripting

VIP stakeholder support

ITSM/Jira Service Management

Tools

Intune

Windows Autopilot

Jamf Pro

ManageEngine Endpoint Central

Jira Service Management

Job description

Job Category: Technology - Service Management

Requisition Number: SENIO011861

• Full-Time


• Hybrid

Locations

Showing 1 location

Toronto, ON M5H3G8, CAN

Description

Who we are

Bally’s Intralot is a newly formed company established through the combination of Intralot and Bally’s International Interactive, positioning the group as a top iGaming operator and a leading global provider of lottery solutions.

Bally’s Intralot is uniquely positioned across digital online gaming markets, lottery, iLottery, and sports betting. Operating at the intersection of technology, regulation, and entertainment. We are optimally positioned to capitalize on strong global growth trends driven by digital adoption and regulatory expansion across lottery and iGaming markets.

Well, what about the team?

We are seeking an experienced and proactive Senior EUC Engineer to join our global IT team.

This is a dedicated End User Computing role focused on designing, delivering, securing and continuously improving the Windows and macOS endpoint experience. The role combines hands‑on senior support with engineering ownership of endpoint platforms, builds, policies, applications and automation; it is not a general systems administration position.

Key responsibilities include:

• Acting as a senior escalation point for complex EUC issues and providing high-quality support to end users, VIPs and senior stakeholders


• Engineering and improving endpoint management, deployment, patching and automation capabilities


• Using Intune, Windows Autopilot, Jamf and ManageEngine Endpoint Central to deliver secure, consistent and reliable devices

The successful candidate will bring strong endpoint expertise, sound judgement, excellent communication skills and the ability to lead technical improvements in a fast‑changing environment.

So, what will you be doing?

Senior EUC Support and Service Ownership

• Act as a senior escalation point for complex Windows, macOS, application, peripheral and workplace technology issues, driving incidents through to resolution.


• Provide professional onsite and remote support to end users, including VIPs and senior stakeholders, with clear communication and strong ownership.


• Manage, prioritise and update requests in Jira Service Management, meeting service expectations and following incident, problem and escalation processes.


• Coach colleagues, share knowledge and contribute to the development of consistent support standards across the EUC team.

Endpoint Engineering and Management

• Engineer, maintain and continuously improve Windows 11 and macOS builds, policies, configuration profiles and compliance baselines.


• Administer and optimise Intune, Windows Autopilot, Jamf and ManageEngine Endpoint Central for enrolment, provisioning, configuration, application delivery, patching, scripting and reporting.


• Package, test and deploy applications and updates, using automation to improve reliability, security and the end‑user experience.


• Troubleshoot complex endpoint, enrolment, policy, authentication and performance issues, working with identity, infrastructure and security teams where required.

Device Lifecycle and Standards

• Maintain endpoint standards and technical documentation covering builds, configurations, applications, support procedures and known issues.


• Support the full device lifecycle from procurement and deployment through refresh, asset accuracy, secure return and decommissioning.


• Use endpoint data, reporting and service trends to identify recurring issues and recommend improvements.

Projects and Technology Delivery

• Lead or contribute to EUC projects, pilots and global rollouts, including requirements, testing, deployment, communication and transition into support.


• Evaluate new endpoint technologies and features, producing practical recommendations aligned with business, security and support requirements.


• Collaborate with regional IT teams and technical stakeholders to deliver consistent solutions across office and remote‑user environments.

Security and Compliance

• Partner with security and compliance teams to ensure endpoints meet organisational policies, security baselines and regulatory requirements.


• Support vulnerability remediation, encryption, endpoint protection, patch compliance and audit evidence across Windows and macOS estates.

Workplace Technology

• Provide senior‑level support for meeting‑room, AV and video‑conferencing technologies and help improve the reliability of workplace experiences.

And what are we looking for?

• At least 5 years of experience in End User Computing, endpoint engineering or a similar role, including experience operating at senior or escalation level.


• Strong hands‑on experience supporting and engineering Windows 11 and macOS in an enterprise environment.


• Advanced practical experience with Microsoft Intune and Windows Autopilot, including enrolment, configuration profiles, compliance policies, application deployment and troubleshooting.


• Strong practical experience with Jamf Pro; experience with Jamf Connect or macOS identity integration is desirable.


• Experience with ManageEngine Endpoint Central or a comparable unified endpoint management platform.


• Proven experience with application packaging, scripting and automation, patching, OS deployment, reporting and endpoint lifecycle management.


• Working knowledge of Microsoft Entra ID, Microsoft 365 and identity concepts as they relate to endpoint access, authentication and the end‑user experience.


• Good understanding of endpoint security controls, vulnerability remediation, encryption, least privilege and compliance requirements.


• Experience delivering technical projects or large‑scale endpoint rollouts and working effectively with security, identity, infrastructure and business stakeholders.


• Proven experience supporting VIPs and senior stakeholders and managing complex technical escalations.


• Experience with Jira Service Management or a comparable ITSM platform, with a sound understanding of ITIL practices.


• Experience working in a regulated or global organisation is desirable.

DNA / Values

At Bally’s Interactive, we are driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do!

We are Always Ready to embrace change, adapt, and do what it takes to delight our customers. We believe that You Make the Difference, which is what gives our players the best experience and keeps them coming back. We are All One Team, looking out for each other, respecting diversity while connecting through a common purpose. Our teams are Learning Every Day by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us. At Bally’s we Love to Lead by thinking differently, seeking innovation, and always looking for ways to raise our game.

At Bally’s Interactive, we are committed to promoting equal opportunities in employment and working conditions.

Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work.

We believe passionately that employing a diverse workforce is central to our success, this is our superpower.

We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability.