Senior Epic Consultant

Senior Epic Consultant

The Senior Epic Consultant is a key member of PivotPoint's Tier 2 Managed Service Division, responsible for configuring, managing, and supporting clinical applications within the Epic electronic health record (EHR) software for healthcare clients. This role involves handling support and maintenance tickets, performing routine builds, participating in on-call rotations, and working on special projects such as Epic Upgrades.

Benefits include a competitive salary and full benefits package, including medical, dental, vision, HSA, 401k, PTO, and more.

Occasional after-hours, weekend, and holiday work may be required.

Roles and Responsibilities:

1. Serve as a primary analyst for routine maintenance, build, and configuration in Epic, including:

   1. Collecting, accurately documenting, and resolving client trouble tickets and requests
   2. Participating in after-hours on-call rotation
   3. Leading application build activities related to Epic Upgrades, including Nova Note Review and Nova Note Build
   4. Conducting unit testing, application testing, and integrated testing
   5. Supporting go-live activities in a command center setting
   6. Proactively identifying areas for improvement within applications and suggesting solutions in coordination with other teams
   7. Mentoring junior analysts on Epic build processes
   8. Building strong relationships with clients and team members
   9. Performing other duties as assigned

Required Skills and Abilities:

1. Strong personal drive for delivering excellent customer service and thriving in a fast-paced environment
2. Ability to troubleshoot tickets, manage projects, and think critically
3. Knowledge of healthcare policies, procedures, information systems, and related IT systems, including Microsoft products
4. Certification in primary application; additional certifications in Epic, ITIL, PMP are advantageous
5. Ability to organize daily tasks, analyze data, and make informed decisions

Education and Experience:

1. Bachelor’s Degree and/or equivalent work experience
2. Minimum of 3 years of healthcare experience

Work Location and Travel Requirements:

1. This position is 100% remote
2. Work from home requirements include:
1. Ability to work independently and efficiently from a home office environment
2. High-speed internet connection
3. Ability to work in a distraction-free workspace