Senior EPIC Analyst - Remote / Telecommute

Cynet systems Inc; Toronto; Remote; CAD 125,000 - 150,000; Full time

Job summary

A healthcare technology solutions company is seeking an experienced Epic specialist to help configure the Epic EHR solution and provide user support. The ideal candidate has an active Epic certification and a relevant technical degree. Responsibilities include assisting clinical staff, ensuring data integrity, and complying with healthcare regulations. Competitive salary and support offered for professional development.

Qualifications

• Active Epic certification in at least one module is mandatory.
• Technical degree or degree in healthcare informatics preferred.
• Knowledge of healthcare regulations including HIPAA.

Responsibilities

• Assist in configuring and customizing the Epic EHR solution.
• Provide frontline support to clinical staff and end-users.
• Collaborate with healthcare providers to analyze Epic workflows.

Skills

Epic certification

Strong communication skills

Problem-solving abilities

Customer service orientation

Basic understanding of clinical workflows

Education

Technical bachelor’s degree or equivalent

Degree in healthcare informatics or related field

Job description

Responsibilities

• System Configuration: Assist in configuring and customizing the Epic EHR solution to align with the organization's specific needs and clinical workflows.
• This may involve Epic reporting and interfaces as well.
• Monitor and resolve issues through incident management and service requests in ticketing systems.
• User Support: Provide frontline support to clinical staff and end-users of the Epic system, addressing inquiries, issues, and user training needs.
• Quality Assurance: Assist in maintaining data integrity within the Epic system by ensuring that appointment data is accurately captured and follows best practices.
• Implement quality control measures to verify the accuracy of data.
• Workflow Analysis: Collaborate with healthcare providers to analyze Epic workflows and identify areas for improvement.
• Work towards streamlining and optimizing Epic processes.
• Documentation: Maintain documentation of system configurations, changes, and issue resolutions.
• Ensure that documentation is readily available for reference and audits.
• Training: Provide training to clinical staff and end-users on how to effectively use the Epic system.
• Create training materials and conduct training sessions.
• Reporting and Analysis: Generate reports from the Epic system and analyze data to assess its performance and identify opportunities for improvement.
• Compliance and Regulatory Oversight: Ensure that Epic system usage complies with healthcare regulations and standards, including HIPAA and Meaningful Use (MIPS/MACRA).
• Collaboration: Collaborate with healthcare providers, administrators, and IT teams to understand their Epic needs and challenges, and work to address them.
• Issue Resolution: Assist in identifying and troubleshooting issues related to the Epic system, working with senior analysts or IT teams to resolve problems and maintain system stability.
• Provide on-call or after-hours support during major events, as needed.
• Participate in upgrades, regression testing, and monthly releases.

Qualifications

• Active Epic certification in at least one module is mandatory.
• Technical bachelor’s degree or a degree in healthcare informatics, healthcare administration, or a related field.
• Familiarity with Epic EHR Solution and at least one other module is a plus.
• Basic understanding of clinical workflows and healthcare operations.
• Strong communication and interpersonal skills.
• Problem-solving and analytical abilities.
• Eagerness to learn and adapt to new technologies and EHR platforms.
• Knowledge of healthcare regulations and compliance, including HIPAA.
• Customer service orientation and a willingness to work closely with clinical staff.