Senior Enterprise IT Engineer

Wayfair LLC; Toronto; Hybrid; CAD 95,000 - 130,000; Full time

Job summary

Wayfair, a leading e-commerce platform, is seeking a skilled IT professional to enhance employee experience through efficient management of enterprise applications. The ideal candidate will drive strategic initiatives, support SaaS tools for a large workforce, and ensure seamless integration while demonstrating extensive technical knowledge and customer service skills.

Benefits

Paid Time Off (PTO)

Paid Sick Days

Life Insurance

Disability Protection

Tuition Reimbursement

Employee Discounts

Gain Time Off for Community Service

Parental Leave Top-Up Program

Supportive Work Environment

Qualifications

• Minimum 8 years in planning, design, and implementation of software systems.
• 5+ years managing SaaS tools for 5000+ users.
• 3+ years with Powershell or Python.

Responsibilities

• Drive product-driven initiatives to improve employee experience.
• Configure and maintain SaaS tools for users, ensuring effective integration.
• Monitor product releases and enhance continuous improvement initiatives.

Skills

Customer Service

Technical Understanding of Email Technologies

Scripting/Programming (Powershell, Python)

Continuous Engineering

Job description

Candidates for this position are required to be based in Toronto, Canada and will be expected to comply with their team's hybrid work schedule requirements.

Who We Are

This role reports directly to the Senior Manager of Enterprise Tools and collaborates closely with the Security, Corporate Communications, HR, and Marketing teams to enhance the employee experience with a variety of IT services including Google Workspace, Proofpoint, Slack, Docusign, Confluence, and more. This team is responsible for managing and supporting enterprise applications used across Wayfair and is focused on delivering efficient and well run services that meet the needs of our Wayfair employees. This hands-on technical role is vital in designing and implementing automated processes, as well as establishing scalable policies and standards..

What You’ll Do

• Drive a variety of product-driven initiatives around solving strategic challenges, coordinating vendor roadmaps, onboarding new services, and working with business partners to improve the employee experience
• Support the acquisition of new tools, from requirements gathering, selection and testing, to purchase and deployment with rollout planning and integration with existing tools.
• Configure, integrate, test, deploy, and maintain SaaS tools for employee use; create product and support documentation for end-users to ensure effective use of those tools
• Manage the Slack platform including deploy new features, define app / API integration policies, and review external and guest account requests.
• Oversee Google Drive (storage), Docs, Sheets, and remaining Google Workspace tools
• Collaborate with internal teams, such as Corporate Communications, to define business requirements and address key challenges.
• Monitor new product releases and seek ways to enhance continuous improvement initiatives.
• Actively participate in resolving high-priority outages, troubleshooting efforts, and capacity / availability planning sessions.
• Implement best practice policies and procedures for onboarding, scaling, security, backups and disaster recovery, for all services.
• Create and maintain documentation for system configuration, mapping, processes, and service records.
• Assist with contract renewals, ensuring timely negotiations and alignment with business needs.

What You'll Need

• A minimum of 8 years of demonstrated experience overseeing the planning, design, development, and implementation of software systems and applications.
• 5+ years experience managing various SaaS tools for a global workforce of 5000+ users
• An deep technical understanding of email technologies such as SPF, DKIM, DMARC
• 5+ years experience using APIs for either automation of management or for bot and app integrations
• 3+ years of experience with scripting or programming languages such as Powershell or Python
• Excellent customer service skills to work with employees, vendors and stakeholders on delivering technical services.
• Experience with a continuous engineering or other agile methods to keep pace with frequent changes and to reduce complexity
• A strong work ethic with a high aptitude for understanding and learning the administrative features of new SaaS tools.

Why You'll Love Wayfair

• Time Off :
• Paid Holidays
• Paid Time Off (PTO)
• Paid Sick Days
• Life Insurance
• Disability Protection (Short Term & Long Term Disability)
• Caregiver Services
• RRSP (Registered Retirement Savings Plan)
• Tuition Reimbursement
• Family Support :
• Parental Leave Top-Up Program
• Global Surrogacy & Adoption Policy
• Professional Development & Recognition :
• Rewards & Recognition
• Global Employee Anniversary Awards
• Employee Discount
• Global Pod Outings
• Work / Life Balance :
• Emphasizing a supportive & flexible work environment that encourages a balance between personal and professional commitments

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.