Senior Enterprise Application Engineer, Application Administrator - ITS DXP - PNRK

Humber College; Old Toronto; Hybrid; Full time

Job summary

An exciting opportunity awaits at a leading polytechnic institution, where you will contribute to the development and maintenance of innovative digital experiences. As a Senior Enterprise Application Engineer, you'll play a crucial role in managing the DXP platform, ensuring its smooth operation, and supporting site migrations. Join a diverse and supportive team committed to excellence in education, where your skills will directly impact student engagement and success. If you are passionate about technology and eager to make a difference in higher education, this role is perfect for you. Embrace the chance to grow professionally while shaping the future of the Humber community.

Benefits

Diverse and supportive team

Tools and technology for success

Opportunity to build Humber's future

Qualifications

• 5+ years in large environments designing and maintaining enterprise solutions.
• 3+ years in administering enterprise-level applications.

Responsibilities

• Lead administration and management of DXP platform applications.
• Provide operational support and monitor performance metrics.
• Troubleshoot issues and coordinate with vendors as needed.

Skills

Enterprise application administration

Troubleshooting and problem resolution

PHP

JavaScript and JS frameworks

CSS

HTML

Drupal 10

Microsoft Azure DevOps

Agile operations

API integration

Education

Three-year degree in Information Technology or Computer Science

Continued education in Information Technology

Tools

Acquia Site Factory

Acquia Site Studio

VWO Personalization

Acquia (Widen) DAM

Acquia Content Hub

Job description

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Job Description

Find Your Spot at Humber
At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring and fun-loving people.
We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.
If you are interested in working in higher education and are looking to contribute to the largest Polytechnic in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team.

Job Details:

Position Title: Senior Enterprise Application Engineer - Application Administrator - DXP
Status: PNRK 1yr contract, until Dec. 2025
Hours: 40hrs
Faculty/Department: Information Technology Services
Campus/Location: North Campus, Hybrid model (mix of home/in office workdays)
Salary: $49.88 (starting rate)

About the Information Technology Services Department at Humber:
Humber Digital Innovation, Information Technology Services provides leadership for the continuous development of digital experiences delivered on a secure, flexible, and dependable IT environment built on a foundation of transparency, collaboration, client focus, and respect. Together we transform client ideas into results, leverage technology to enable student engagement and success, support students and employees in the journey of discovery, deliver integrated digital solutions to improve collaboration and communication across the Humber community, and improve business processes to enable better decision-making. Digital Innovation, Information Technology Services is always striving to enhance the digital experience for students, staff, and visitors.

About the Senior Enterprise Application Engineer - Application Administrator Role:
To support continued platform development and site migration, the DXP team is seeking an Application Administrator. This position will play a vital role in supporting the DXP solution by supporting the administration and ongoing successful maintenance of the various solutions that make up the DXP platform.

Application administrators are responsible for the successful ongoing operation of the application environments they are responsible for. They have a deep understanding of the solution and its underlying technology, and how to effectively configure, manage and maintain the solution to support organizational requirements and ensure ongoing sustainable operations. They collaborate with infrastructure teams to ensure effective backup, security, data and application management practices are in place. They remain current on solution updates, and maintain ongoing interaction with solution vendors to understand changes and enhancements and address their impact on existing application capabilities.

Responsibilities of the role include:

• Lead the administration and management of the applications and solutions in the DXP platform, and ensure they continue to operate effectively.
• Provide day-to-day operational support of the DXP platform, ensuring operational processes and procedures are sustained and monitoring performance measures, dashboards and system logs to ensure reliable operations.
• Lead the troubleshooting and resolution of problems, defects, and outages, including coordinating with vendors and implementation partners as required.
• Monitor and proactively follow up on outstanding tickets, and ensure SLAs are met.
• Monitor vendor platform updates, reviewing planned updates in advance, providing appropriate notification of impending updates to internal groups, and monitoring and verifying ongoing platform performance after updates are completed.
• Coordinate the update of the DXP platform for Humber-managed platform components, including Drupal core and other implemented modules, and coordinating with vendors and implementation partners to ensure updates are managed successfully.
• Manage security profiles within the DXP platform and ensure roles and permissions are allocated appropriately.
• Support the defined access management procedures for the platform to ensure that required access is provided and appropriate roles are assigned to ensure effective security and appropriate segregation of duties, and engaging as required with other ITS areas to coordinate required updates to access management procedures.
• Monitor and ensure guidelines, standards, and content requirements are adhered to across the DXP platform and identify and coordinate the resolution of issues and exceptions to defined guidelines.
• Support the creation of new sites in accordance with site migration efforts and new site requirements, and ensure sites are configured appropriately to deliver required site capabilities.
• Manage deployments of code and sites between environments, and monitor the overall deployment process to ensure sites are updated effectively and deployment impacts are managed appropriately.
• Coordinate and manage integration of additional modules into the DXP platform, ensure they are appropriately evaluated and assessed and are reliably able to deliver intended functionality.

Qualifications

About You:
You are passionate about working at Ontario's largest Polytechnic; you thrive on improving productivity and quality that contribute to team success! If this sounds like you, keep reading:

Education

• A three-year degree in Information Technology, Computer Science, or a related field.
• Continued education in Information Technology or equivalent experience is required.

Experience/Skills

• At least five years of hands-on experience in large, complex environments designing, building, operating, maintaining, and securing enterprise-class solutions.
• A minimum of three years of experience in administering an enterprise-level application.

Skills sought in a successful candidate include:

• Exceptional enterprise application administration skills.
• Strong troubleshooting and problem resolution skills, and the ability to define and manage evaluation and escalation of problems as required.
• Strong understanding of the importance of defined operational procedures and guidelines, and the ability to develop, support, advise and recommend refinements in operational practices to best ensure site performance and stability.
• Strong understanding of front-end and back-end development languages including PHP, JS and JS frameworks, CSS and HTML.
• Experience in managing integrations with other data sources (API, database calls, and local files) to obtain and process data for inclusion in web site content.
• Proven experience in ensuring compliance with defined coding standards and development best practices.
• Experience working in development environments that adopt formal quality assurance and code review practices to ensure deployed code meets standards of delivery and maintainability.
• Experience in administering sites and platforms hosted on leading DXP/CMS systems.
• Extensive knowledge of Drupal 10, Drupal multisite, Acquia Site Factory, and Acquia Site Studio solutions is highly desirable.
• Knowledge and familiarity with VWO Personalization or other personalization platforms is highly desirable.
• Knowledge and familiarity with Acquia (Widen) DAM and Acquia Content Hub is highly desirable.
• Superior oral and written communication and interpersonal skills, including excellent active listening skills.
• Problem-solving and root cause analysis skills.
• Experience working in an agile mode of operations.
• Experience managing work in Microsoft Azure DevOps.
• Higher education or public sector experience is highly desirable.

If this sounds like you, we'd love to hear from you! At Humber Polytechnic we don't just accept difference we celebrate it! Experience comes in many forms, skills are transferable, and a progressive mindset goes a long way at Humber. If your experience is close to what we're looking for, consider applying and tell us why you are a great candidate for this job. Find your Spot at Humber!

What's in it for you?

• An opportunity to be a part of building Humber's future.
• Be part of a diverse, hard-working, and supportive team.
• Tools and technology that will allow you to succeed at your job.

We thank you for your interest in working with Humber Polytechnic. Only applicants selected for an interview will be contacted.

Equity, Diversity, and Inclusion
Humber Polytechnic is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.
Humber supports employment equity. Racialized workers, women, Indigenous workers, LGBTQ2S+ workers and workers with disabilities are encouraged to apply. For the purpose of statistical data collection, applicants are strongly encouraged to voluntarily self-identify. Humber’s diverse workplace also supports Francophone workers and young workers.

Accommodation
Humber Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Talent Acquisition team will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.

Anti-Discrimination Statement
At Humber Polytechnic, all forms of discrimination and harassment are prohibited. All employees and applicants have the right to work in an environment that is free from discrimination and harassment. If you need assistance with concerns related to discrimination and harassment, please contact the Office of Human Rights and Harassment ([e-mail]).

Position Type: Support - Project of a Non-Recurring Kind

Work Locations

Work Locations: North Campus 205 Humber College Blvd. Etobicoke M9W 5L7

Job Family

Job Family: Information Technology

Duration of Need: 1 year

Deadline to Apply: Jan. 12, 2025

Job Posting

Job Posting: 12/20/24