Senior Engineer I, Offer Quality

Schneider Electric Corp; Richmond; Híbrido; CAD 91.000 - 137.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid holidays

Paid time off (PTO)

Parental leave

Employee stock ownership plan

Retirement plan

Descripción de la vacante

Schneider Electric seeks an Offer Quality Leader to help ensure our products meet quality, reliability, and performance in real-world use. You will follow field data and customer feedback through the commercial lifecycle, coordinating with Engineering, Manufacturing, Quality, and Customer Care to resolve issues and prevent recurrence.

You may contribute to new product development through PQL activities when needed.

Formación

• 3+ years in product quality, customer quality or reliability engineering.
• Experience with quality investigations and issue resolution.
• Familiarity with QA methodologies and product lifecycle quality management.

Responsabilidades

• Support field testing, launches and early-life quality monitoring.
• Analyze field data, customer feedback, warranty returns and service information.
• Identify recurring failures and risks; coordinate investigations with Eng and other teams.
• Translate field lessons into product improvements and future developments.
• Support Product Quality Leader activities during new product development when needed.

Conocimientos

Product quality

Quality engineering

Root cause analysis

8D & 5 Why

APQP & DFMEA

Data analysis

Communication & collaboration

Educación

Bachelor's degree in Electrical, Mechanical, Industrial Engineering

Descripción del empleo

At Schneider Electric, we're growing our Home Solutions team to support upcoming product launches. We're looking for an Offer Quality Leader to help ensure our products continue to meet quality, reliability, and performance expectations once they're in the hands of our customers.

From field testing through the commercial lifecycle, you'll focus on understanding how our products perform in real-world conditions. You'll analyze field data and customer-reported issues to identify recurring problems, determine where further investigation is needed, and collaborate with Engineering, Manufacturing, Quality, and Customer Care to understand root causes, resolve issues, and prevent them from recurring.

While your primary focus will be on product quality throughout the commercial lifecycle, you may also contribute to new product development through selected Product Quality Leader (PQL) activities, depending on business needs and workload.

What you'll be doing

• Support field testing, product launches, and early-life quality monitoring, ensuring a smooth transition from product development to lifecycle quality management.
• Monitor product quality, reliability, and performance by analyzing field data, customer feedback, warranty returns (RMA), and manufacturing and service information.
• Identify recurring product failures, emerging quality trends, and potential risks, assessing customer impact and determining which issues require further investigation or preventive action.
• Coordinate product-quality investigations with Engineering and other relevant teams, including failure analysis, root-cause identification, containment, corrective actions, and verification of their effectiveness.
• Collaborate with Engineering, Manufacturing, Supplier Quality, Industrial Quality, Customer Care, and Service to align priorities, resolve quality issues, and prevent recurrence.
• Track and analyze product-quality indicators, including Field Failure Rates (FFR), to monitor performance, identify potential concerns, and communicate quality status, risks, and improvement priorities.
• Translate lessons learned from field issues into product improvements and future developments, contributing to continuous improvement of product-quality processes throughout the commercial lifecycle.
• When required, support selected Product Quality Leader (PQL) activities during new product development, including quality planning, risk assessments, design reviews, product validation, reliability testing, and project quality gates.

What you bring

• Solid understanding of product quality, reliability, manufacturing processes, and product lifecycle management.
• 3+ years of experience in product quality, customer quality, quality engineering, reliability engineering, or a related technical field, including involvement in product-quality investigations and issue resolution.
• Technical knowledge of electrical, electronic, electromechanical, or connected products, ideally involving electronics and software integration.
• Analytical and structured problem-solving skills, including practical application of 8D, 5 Why, and Root Cause Analysis.
• Working knowledge of quality and risk-management methodologies such as APQP, DFMEA, PFMEA, and Control Plans, with an understanding of how to identify and assess potential failure modes.
• Ability to analyze field, warranty, customer, and manufacturing data to identify recurring issues, quality trends, and potential risks.
• Effective communication and collaboration skills, with the ability to coordinate across multiple teams, navigate differing perspectives, and facilitate issue resolution.
• A customer-focused approach to quality, emphasizing prevention, problem resolution, and continuous improvement.

You might also have

• A bachelor's degree in Electrical, Mechanical, Industrial Engineering, or a related technical discipline.
• A background in R&D or manufacturing environments involving complex technical products.
• Exposure to product launches, field deployment, and lifecycle quality management.
• Knowledge of product validation, reliability testing, and product-performance assessment.
• Familiarity with quality management systems such as ISO 9001:2015.
• Involvement in new product development or development-quality activities, including responsibilities associated with Product Quality Leader (PQL) assignments.

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

The expected pay range is CAD 91,200 - CAD 136,800 per year. This pay range includes base pay and short-term incentives. For Ontario applicants, this posting complies with provincial law which does not require disclosure of the pay range. Inquiries regarding the pay range can be directed to the recruiting / hiring manager.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team*:

• Care for yourself and your family.
• We ensure you feel secure with benefits that help you and your family thrive: insurance coverage for health, inclusive of medical, dental, vision, basic life, accident, and disability insurance;
• Wellness Wallet (reimbursement for medical / wellbeing expenses);
• telemedicine program;
• 13 paid holidays annually;
• up to 19 days paid time off in first year;
• paid family leaves;
• parental and care leave;
• Recharge Break (savings plan for a future paid leave of absence);
• employee assistant program with mental, family, and legal counselling and flexible work arrangements.
• Invest and plan your future.
• We help you plan and invest for the future with competitive pay and programs: base salary;
• incentive plans;
• employee share ownership plan;
• retirement plan with employer pension match.
• Grow your skills and career.
• We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow.
• Team up in the workplace.
• We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program (including service anniversary), sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.
• Support your community.
• We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education.

*Participation and coverage levels for specific benefit programs are determined based on employment status (e.g., full-time, part-time, temporary, or fixed-term) and are subject to applicable plan terms, conditions, and eligibility waiting periods.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue +9% organic growth 150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.