Senior Employer Onboarding Lead - Pension Solutions

CAAT Pension; Toronto; Hybrid; CAD 126,000 - 157,000; Full time

Job summary

CAAT Pension is seeking a Manager of Employer Onboarding to lead the onboarding of new employers and oversee end-to-end onboarding plans. You will coordinate Legal, Policy, Communications, Education, IT and other departments while mentoring the onboarding team to deliver high-quality results.

The role demands strong project management, relationships with stakeholders, and deep knowledge of pension systems and payroll data.

Qualifications

• A College Diploma or University Degree.
• 7–10 years of experience in the pension or financial services industry, with a strong preference for client/employer-facing onboarding experience.
• Extensive knowledge of pension plans, payroll-based data collection, and related legislation; actuarial experience is considered an asset.
• Professional accreditations such as CEBS, RPA, or PMP (preferred).
• Demonstrated leadership and mentoring skills to guide and develop teams effectively.
• Strong project management, analytical, organizational, and time management skills, with proven ability to handle multiple priorities, stakeholders, and ambiguity while driving creative problem-solving.
• Exceptional interpersonal, written, and oral communication skills, paired with experience in client-facing implementation projects in complex, multi-stakeholder environments.
• Proficiency in French is considered a significant asset.

Responsibilities

• Hold overall accountability for the successful onboarding of new employers and provide direct leadership on complex onboarding engagements.
• Lead end-to-end project scope for employer onboarding plans, including timelines, deliverables, and coordination of internal departments.
• Proactively manage problem solving and risk mitigation to ensure a smooth onboarding experience and high employer satisfaction.
• Provide exemplary leadership to the onboarding team with coaching and mentorship.
• Plan, organize, and oversee implementation plans for onboarding new employers and ensure high standards.
• Resolve escalated operational issues and ensure end-to-end resolution.
• Drive continuous improvement in onboarding processes, tools, and stakeholder interactions.
• Stay up-to-date with pension industry practices and applicable legislation to ensure compliance.

Skills

Lead cross-functional teams

Project management

Client relationship management

Onboarding experience

Education

College diploma or university degree

Job description

CAAT Pension is seeking a Manager of Employer Onboarding to lead the onboarding of new employers and oversee end-to-end onboarding plans. You will coordinate Legal, Policy, Communications, Education, IT and other departments while mentoring the onboarding team to deliver high-quality results.

The role demands strong project management, relationships with stakeholders, and deep knowledge of pension systems and payroll data.