Senior Director, Process Excellence

Equinix; Toronto; On-site; CAD 206,000 - 308,000; Full time

Job summary

Equinix is seeking a Senior Director, Process Excellence to lead AI-driven value-stream redesigns across the enterprise. You will partner with business leaders, HR, and the Digital and Innovation Organization to define future workflows and place AI and human judgment where it adds the most value.

You will develop the operating system for continuous improvement, embed lean practices, and coach teams at scale to sustain gains.

Qualifications

• 12–15+ years leading enterprise-level operational excellence in global organizations.
• Fluency in Lean, Six Sigma, BPM, and value stream methods.
• Working knowledge of AI, analytics, automation, and digital platforms.
• Strong facilitation and coaching skills with credibility working with senior leaders.
• Experience developing management practices and tools built on lean principles.
• Bachelor’s degree in Business, Engineering, or equivalent.
• Preferred: hands-on process mining, HR capability programs, tech/infrastructure environments, and Lean Six Sigma/change-management certs.

Responsibilities

• Facilitate sessions with business leaders and engineers to examine how work actually flows and define the future flow.
• Integrate Lean, Six Sigma, BPM with process mining to ground redesigns in current work and aim for measurable gains.
• Advise leadership on where AI applies and where it does not, challenging designs that only speed up existing processes.
• Coach parts of the organization on building an operating system that sustains continuous improvement.
• Embed process excellence disciplines at scale and build communities of practice in process redesign and AI-enabled improvement.

Skills

Lean Six Sigma

Facilitation

Change management

Executive coaching

AI knowledge

Business acumen

Education

Bachelor's degree or equivalent

Job description

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact.You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

A lot of companies are still working out what AI means for how work gets done. At Equinix, this role sits at the center of that question. In this role, you’ll help decide how the company reimagines its most critical value streams leveraging AI, and how its leaders build the management habits that make the changes stick.

The Senior Director, Process Excellence guides how Equinix reimagines some of its most critical value streams for AI transformation. Forward-deployed engineers build and deploy the solutions. This leader facilitates the work that comes before and alongside them: bringing business leaders and engineers into the same room to examine how work flows today, decide what the future flow should look like, and place AI and human judgment where each adds the most value, so the redesign starts from outcomes and decisions rather than from tools.

The role also develops the management practices / operating system that put continuous improvement principles to work, drawing on lean principles, along with the toolset that supports them, in partnership with HR. In selected areas of focus, this leader coaches parts of the organization directly on building the operating system that sustains a culture of continuous improvement. You’ll work with business leaders, people team, and our Digital and Innovation Organization, with visibility to senior leadership.

Responsibilities

Reimagining Critical Value Streams for AI Transformation

• Facilitate working sessions with business leaders and forward-deployed engineers to examine how work actually flows, find the structural bottlenecks, handoffs, and rework, and define the future flow before solutions are built
• Bring Lean, Six Sigma, BPM, and value stream thinking together with process and process mining, so the redesign is grounded in how work runs today and aimed at measurable gains in speed, quality, cost, and decision-making
• Help business leaders design for decisions and outcomes rather than tasks, build intelligence into core workflows, and place AI, automation, and human judgment where each adds the most value
• Advise senior leaders on where AI applies and where it does not, and challenge designs that only speed up an existing process
• Connect business leaders, the Digital and AI organization, and change efforts so that opportunities move from identification to deployment and adoption
• Promote always-on visibility into how redesigned processes perform, so gains are sustained and drift is caught early
• Establish a consistent approach across the enterprise to prioritizing, framing, and launching value stream redesigns

Management Practices / Operating System

• Develop the Equinix management practices / operating system that builds from some of the best and enforces continuous improvement principles into daily use, including visual management, structured problem solving, performance management, and standard work
• Build, with partners, the toolset that supports those practices, including standards, templates, and routines that teams can adopt and adapt
• Work with HR so the practices reinforce the leadership expectations set for the company, and so the language, learning experiences, and capability pathways are consistent
• Help create the shared language and mindset that make continuous improvement part of how the company operates
• Coach selected parts of the organization on best practices for building the operating system that drives continuous improvement, with hands-on enablement in priority areas so teams and leaders can apply the practices and the redesign approach themselves
• Decide what is standard across the enterprise and what can flex by region or function, and set a deliberate path for starting the practices where they will take hold
• Embed process excellence disciplines at scale, and build communities of practice in process redesign and AI-enabled improvement so the capability spreads beyond this team
• Assess how mature the practices are across the organization, establish feedback loops on adoption and effectiveness, and refine the system based on what is learned

Qualifications

Required

• 12–15+ years leading enterprise-level operational excellence, process excellence, or large-scale change in complex, global organizations
• Fluency in Lean, Six Sigma, BPM, and value stream methods, and the ability to apply them to redesign how end-to-end work flows
• Working knowledge of AI, analytics, automation, and digital platforms, with the ability to translate capability into business outcomes
• Strong facilitation and coaching skills, with credibility working with senior leaders and executives
• Experience developing management practices and tools built on lean principles, and helping an organization adopt them at scale
• Deep understanding of organizational behavior and what it takes to change habits and shared language
• Comfort building something without an established playbook, balancing structure with pragmatism
• Bachelor’s degree in Business, Engineering, or equivalent experience

Preferred

• Hands-on experience with process or task mining
• Experience partnering with HR on capability programs
• Experience in technology, services, or infrastructure environments
• Lean Six Sigma, change management, or comparable certification

The targeted pay range for this position in the following location is / locations are:

United States - Dallas Infomart Office DAI : 205,000 - 308,000 USD / Annual

Canada - Toronto Office TRO : 206,000 - 308,000 CAD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program

An Employee Assistance program is available to all employees.

US Benefits

• Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members.
• Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future.
• Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

Canada Core Benefits

• Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members.
• Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA).
• Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an affirmative action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

We use artificial intelligence in our hiring process. Learn more here.

This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.