Senior Director, Partner Digital Experience & Support

Equinix, Inc.; Toronto; On-site; CAD 218,000 - 328,000; Full time

Benefits offered by this job

Employee Assistance Program

Vacation & Holidays

RRSP/TSFA

Job summary

Equinix, Inc. in Toronto is seeking a Sr. Director, Partner Digital Experience & Support to own end-to-end partner lifecycle and the deal-support infrastructure, ensuring a best-in-class partner experience and efficient commercial processes.

The role leads design and governance of deal registration, ROE, Lead-to-Cash, and PAT, driving cross-functional collaboration with Finance, Legal, GTM Ops, and IT to accelerate revenue and partner value.

Qualifications

• 10+ years in partner experience, channel operations, deal support, or commercial operations roles within enterprise technology, SaaS, or infrastructure.
• Direct experience owning or leading a deal support function — has managed Partner Support teams, or equivalent commercial deal support capabilities.
• Deep familiarity with deal registration design and governance — ROE frameworks and partner-facing approval processes at scale.
• Hands-on PRM experience — has configured, optimized, or governed a partner relationship management platform (Salesforce PRM, Impartner, or equivalent).
• Experience leading multi-functional teams across experience, operations, commercial support, and technical support.

Responsibilities

• Build and own the end-to-end partner lifecycle across all partner archetypes.
• Own partner NPS and satisfaction measurement and partner portal optimization.
• Design and govern deal registration policy, ROE, workflows, and partner-facing SLAs across routes to market.
• Lead Lead-to-Cash process end-to-end, remove friction, coordinate with Finance, Legal, and GTM Ops.
• Oversee PAT and Deal PMO, ensuring governance standards, reporting, and executive visibility.

Skills

Partner experience

Channel operations

Deal support

Commercial operations

PRM experience

Tools

Salesforce PRM

Impartner

Job description

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact.You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

Equinix is seeking a visionary and results-oriented Sr. Director, Partner Digital Experience & Support. Reporting to the VP, Partner Programs & Experience, the Sr. Director, Partner Experience and Support owns both the end-to-end partner journey and the full deal support infrastructure that enables partners to transact with Equinix, In addition to the extended support for all partner related inquiries. This role carries two interconnected mandates: building and ensuring the day-to-day experience of being an Equinix partner is best-in‑class, and owning the commercial deal support functions — Deal Registration & ROE, Lead-to-Cash, All forms of partner support from deal registration to setting up and managing partner accounts and inquiries, Deal PMO & Governance, and the Partner Acceleration Team (PAT) — that turn partner opportunities into closed revenue.

Responsibilities

Partner Journey Design & Ownership

• Build and own the end-to-end partner lifecycle — recruitment, onboarding, active engagement, deal support, and retention across all partner archetypes (VAR, MSP, TSD, GSI, tech alliance). Own partner NPS and satisfaction measurement

Partner Portal& Digital Tools

• Own the PRM platform and partner portal — configuration, partner-facing UX, adoption, and ongoing optimization so partners can self‑serve without Equinix intervention. Drive Lead-to-Cash system modernization with GTM Ops and IT to reduce manual touch points across the deal ifecycle Utilize AI to reduce manual touch points for support teams

Deal Registration & Rules of Engagement (ROE)

• Design and own deal registration policy, process, and governance — ROE framework, approval workflows, conflict resolution, and partner-facingSLAs across all routes to market. Drive deal registration compliance and audit readiness across the partner ecosystem

Lead-to-Cash

• Design and own the Lead-to-Cash process end to end — from partner opportunity identification through quoting, approval, booking, and provisioning. Eliminate systemic friction points that slow deal velocity, working across Finance, Legal, and GTM Ops

Partner Commercial & Technical Commercial

• Own all partner support functions — from contracting, to deal structuring, pricing, and solution scoping capabilities that support partners through complex transactions. Ensure resources are deployed against deal priority and partner tier — Big Bet partners receive dedicated support, others through scaled models

Deal PMO & Governance

• Own the Deal PMO — ensuring complex, multi-region, or high-value deals have appropriate project management, stakeholder coordination, and executive visibility. Define deal governance standards — decision rights, escalation paths, approval thresholds, and reporting cadences for deals in the partner channel

Partner Acceleration Team (PAT)

• Own and lead the PAT — the deal support function providing hands‑on commercial and operational assistance to partners and PSMs on active opportunities. Define the PAT engagement model — how and when PAT resources are deployed, what support looks like at each deal stage, and how PAT success is measured

Leadership

• Build and lead a high‑performing team spanning partner experience, deal support, partner support, Deal PMO, and partner acceleration —settinga culture of commercial rigor, partner obsession, and operational excellence. Partner closely with Director, Partner Programs to ensure programdesign, deal registration policy, and commercial mechanics are aligned

Qualifications

Required

• 10+ years in partner experience, channel operations, deal support, or commercial operations roles within enterprise technology, SaaS, or infrastructure — with demonstrated depth across the full partner commercial lifecycle
• Direct experience owning or leading a deal support function — has managed Partner Support teams, or equivalent commercial deal support capabilities in a channel or partner context
• Deep familiarity with deal registration design and governance — has built or managed deal registration policy, ROE frameworks, and partner-facing approval processes at scale
• Hands‑on PRM experience — has configured, optimized, or governed a partner relationship management platform (Salesforce PRM, Impartner, or equivalent)
• Experience leading multi‑functional teams — has managed across experience, operations, commercial support, and technical support simultaneously

The targeted pay range for this position in the following location is / locations are:

United States - Dallas Infomart Office DAI : 200,000 - 300,000 USD / Annual

Canada - Toronto Office TRO : 218,000 - 328,000 CAD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full‑time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job‑related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program

An Employee Assistance program is available to all employees.

US Benefits

• Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members.
• Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future.
• Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

Canada Core Benefits

• Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members.
• Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax‑Free Savings Plan (TSFA).
• Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Aff…

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