Senior Director, End user access provisioning (Global Security)

RBC; Toronto; Hybrid; CAD 120,000 - 190,000; Full time

Job summary

A leading company in financial services seeks a Senior Director for End User Provisioning Services. This strategic role involves overseeing a global team, driving operational efficiencies, and ensuring compliance at all levels. The ideal candidate will combine extensive IAM knowledge with leadership skills to enhance provisioning processes through automation and analytics, making a significant impact on the organization’s operational excellence.

Benefits

Comprehensive Total Rewards Program including bonuses and flexible benefits

Support for professional development through coaching

Opportunities to make a significant impact

Dynamic and collaborative team environment

World-class training program

Qualifications

• Experience in Identity & Access Management (IAM) with a focus on automation.
• Proven experience managing large teams with complex priorities.
• Expertise in provisioning procedures, regulatory compliance, and data-driven decision making.

Responsibilities

• Lead IAM provisioning operations and drive efficiency through automation.
• Ensure compliance with IAM policies and Service Level Agreements (SLAs).
• Mentor team members to foster high performance and innovation.

Skills

Adaptability

Decision Making

Customer Service

Operational Delivery

Process Improvements

Time Management

Job description

Job Summary

Job Description

What is the opportunity?
Senior Director, End User Provisioning Services leading an enterprise-wide provisioning operations team. This role will oversee a global team and drive operational efficiency, automation and compliance with IAM policies, security standards and regulatory requirements.
The ideal candidate is a strategic leader with strong problems solving, analytical thinking and collaboration skills, capable of managing complex priorities while enhancing identity governance and access provisioning processes.

What will you do?

• Lead a multi-tiered team of IAM professionals.
• Oversee all end-user provisioning operations, ensuring adherence to IAM policies, regulatory standards, and security best practices.
• Develop and implement strategic plans to enhance provisioning efficiency, drive automation, and compliance including the integration of machine learning algorithms and predictive analytics to identify and mitigate potential risks and vulnerabilities.
• Ensure all provisioning activities comply with Service Level Agreements (SLAs) and regulatory requirements while leveraging data analytics and AI-driven insights to optimize provisioning workflows, reduce latency, and improve overall user experience.
• Collaborate with key stakeholders to enforce identity governance, risk management, and compliance across provisioning services.
• Assess and proactively identify risks, troubleshoot complex access issues, and drive remediation and process optimization and automation.
• Monitor operational metrics ensuring ongoing compliance with established Service Level Agreement and thresholds while leveraging data analytics and insights to identify areas for improvement, optimize resource allocation, and drive continuous process refinement.
• Coach and mentor team members fostering a culture of accountability, high performance, innovation, and operational excellence within the team.

What do you need to succeed?

Must-Have

• Experience in Identity & Access Management (IAM), provisioning, or IT Operations with a strong focus on automation, artificial intelligence, and data-driven decision making.
• Proven experience managing large teams with multiple priorities and deadlines.
• Expertise in provisioning procedures, processes and service level agreements.
• Strong knowledge of IAM policies, security best practices and compliance.
• Strong problem-solving, analytical thinking and decision-making skills.
• Experience with AI-powered automation tools, such as robotic process automation (RPA), and machine learning algorithms, with the ability to design and implement automated workflows and processes that leverage these technologies.
• Excellent stakeholder engagement and communication skills with the ability to work across IT, security, compliance and business units.
• Strong ability to analyze and interpret datasets, identify areas for improvement, and develop data-driven strategies to optimize provisioning operations, improve compliance, and reduce risk.
  

Nice to have:

• Experience with identity governance administration (IGA) solutions.
• Experience working with audit teams including walkthroughs of existing procedures
• Knowledge of risk management strategies within IAM
• Understanding of ITIL frameworks for service management.
• Industry certifications such as CISSP, CISM, or ITIL are a plus.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities

#LI-Hybrid

#LI-POST

#TECHPJ

Job Skills

Adaptability, Business Performance Management, Customer Service, Decision Making, Identity Access Management (IAM), Identity and Access Management (IAM) Operations, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

330 FRONT ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-03-24

Application Deadline:

2025-06-30

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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