Senior Director, Employee Experience & Talent Development

MLSE (Maple Leaf Sports & Entertainment Partnership); Toronto; On-site; CAD 120,000 - 180,000; Full time

Job summary

MLSE is seeking a Senior Director of Employee Experience & Talent Development to enhance employee engagement across the organization. This leadership role requires a strategic candidate with a strong HR background capable of driving transformation within the company. The successful applicant will work closely with senior leadership and lead initiatives that uphold the company's commitment to inclusion and employee growth.

Qualifications

• 10+ years of experience in HR or Human Capital Consulting.
• Solid knowledge of talent management and leadership development.
• Passionate and strategic leader with a proven record.

Responsibilities

• Lead the team during the transformation focused on employee experiences.
• Collaborate with senior leadership to unlock MLSE’s capabilities.
• Design and implement talent management strategies.

Skills

Change Management

Strategy Development

Leadership Programming

Employee Engagement

Education

Bachelor’s degree in related field

Job description

Senior Director, Employee Experience & Talent Development

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Senior Director, Employee Experience & Talent Development

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Company Description

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

Company Description

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and / or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

Job Description

At MLSE, we believe that achieving full inclusion is game-changing. We see tremendous possibilities when inclusion works, and MLSE has an important role to play in advancing meaningful change.

Reporting to the Chief People and Inclusion Officer, you will lead a team during an exciting time of transformation. As a key leader with reach across the entire organization and externally, you will collaborate with senior leadership and partners, leading a team of professionals with the goal of creating an inclusive environment from which to unlock MLSE’s collective capabilities.

In this role you will :

• Works with internal and external stakeholders to help shape programs to enhance key “employee experiences that matter” throughout the end-end employee journey at MLSE
• Executes an employee experience strategy that is robust and sustainable as the company evolves
• Promotes a workplace grounded in MLSE’s Mission, Vision and Values, by building programs and crafting experiences that will make employees feel valued and empowered to do their best work
• Launch and manage both new and current tools, processes, and experiences to drive higher levels of engagement, satisfaction and contributes to a strong culture of inclusion at MLSE
• Lead the end-to-end design, development, and delivery of an integrated talent management strategy to align with organizational cycles of work, MLSE Values, and key business objectives (performance enablement, succession planning, talent reviews, etc).
• Collaborate and partner closely with the Vice President, HR to ensure talent solutions are aligned to critical business needs that help drive performance.
• Utilize HR metrics and analytics to assess the effectiveness of talent management initiatives and make data-driven recommendations for improvement Continuously measure the effectiveness of all learning programs, identifying trends and insights to make updates / improvements on an ongoing basis.
• Foster a culture of performance measurement and lead the performance enablement process at MLSE ensuring effective and timely cascading of strategic objectives and development of measurable outcomes and KPIs.
• Lead, coach and mentor a team responsible for developing, producing, and design training tools and platforms including videos, modules, curated content, etc. supporting MLSE learning & development strategy
• Lead the design, development, and implementation of core learning programming and create a curriculum that enables employees across the organization to deliver exceptional fan experiences, optimize business performance, and reach their full potential.
• Create leadership development programs aligned with MLSE’s Mission, Vision, Values, and strategic priorities to enhance manager effectiveness and strengthen the succession bench.
• Design reward and recognition programs that celebrate L&D milestones, while leveraging talent analytics to proactively address engagement trends and retention risks across the organization.

Qualifications

Note : Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application.

• Bachelor’s degree in related field; 10+ years of experience in Human Resources or Human Capital Consulting with solid knowledge and working experience with change management, strategy development and leadership programming.
• Demonstrated track record of success in leading, influencing and executing significant multi-year strategic organizational talent, performance, recognition and L&D change initiatives.
• Passionate, dynamic and strategic leader, with a proven track record of harmonizing strategy, programs and experiences, and ability to influence at all levels.
• In-depth knowledge of leading practices, policies, processes and evaluation tools in talent management and L&D.
• Expertise in building sustainable business relationships with all levels of leaders and stakeholders through trust, respect, competence and confidence.
• Demonstrated experience in the development and implementation of effective strategies to maximize inter-professional collaboration will also prove pivotal to success in the role
• Strategic and innovative, with the ability to develop tactical plans that deliver results.
• Demonstrable experience in the development and implementation of a cross-functional, multi-stakeholder impactful strategy.
• Experience growing grassroots initiatives with the ability to think strategically and translate business and individual needs into actionable items.
• Flexible self-starter who uses profile, relationships and institutional knowledge to engage the right people to affect the right outcomes.
• Ability to bring challenging topics to the table in a constructive way and engage stakeholders in coming up with viable impactful solutions.
• Authentic passion for lifelong learning, who stays current with leading and innovative talent and L&D research and topics.

Additional Information

Please apply no later than June 22, 2025

We thank all applicants for their interest, however, only those selected for the information session will be contacted.

At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please [emailprotected] note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

Seniority level

Seniority level

Director

Employment type

Employment type

Full-time

Job function

Job function

Human Resources

Entertainment

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