Senior Director, Chief Operating Office, T&O

Royal Bank of Canada>; Toronto; On-site; CAD 140,000 - 180,000; Full time

Job summary

A leading financial institution in Toronto is seeking a Senior Director for the Chief Operating Office, Technology & Operations. The role involves overseeing strategic initiatives, building high-performing teams, and driving engagement across various functions. Candidates should have extensive experience in technology strategy, stakeholder management, and leading multi-million-dollar operations. This position comes with a comprehensive rewards package, flexible work options, and opportunities for professional growth.

Benefits

Comprehensive Total Rewards Program

Flexible work / life balance options

World-class training program in financial services

Qualifications

• 12+ years proven experience collaborating and advising senior executives.
• Experience in defining and executing large-scale technology strategies.
• Hands-on experience with application development and data governance.
• Proven track record in building and leading diverse teams.
• Experience managing multi-million-dollar portfolios.

Responsibilities

• Drive a high performing technical team with strong employee engagement.
• Establish and build credibility with key stakeholders.
• Lead horizontal strategy setting and implementation.
• Oversee implementation of TCOO financial and risk policies.

Skills

Adaptability

Commercial Acumen

Creative Visioning

Decision Making

Long Term Planning

Organizational Leadership

Organizational Savvy and Politics

Strategic Thinking

Job description

Job Summary

Job Description

Senior Director, Chief Operating Office, T&O

WHAT IS THE OPPORTUNITY?

Leads the direction, oversight and delivery of the strategic vision, horizontal initiatives and business operations for the Transformation and Chief Operating Office (“TCOO”), as well as governance, and horizontal functions / programs for Technology & Operations (“T&O”).

Reporting to the Vice President, T&O Transformation and Chief Operating Office, provides strategic and operational support to TCOO’s senior leadership team and collaborates with leaders across T&O and RBC Functions to drive and deliver on strategic and operational mandate and programs.

WHAT WILL YOU DO?

Leadership & Team Development

• Drive a high performing, technical team with strong employee engagement.
• Lead, mentor, and coach to promote a positive work environment and build capacity across multiple disciplines.
• Define and set clear objectives, ensuring alignment between operational execution and long-term growth.
• Align team on shared outcomes with effective communication, continuously evaluate the effectiveness of the practices used by the team and establish clear lines of ownership.
• Provide direction to ensure alignment of our technology investments against our technology strategy, including governance and IT Risk, project and program management, stakeholder engagement and communications.

Stakeholder Engagement

• Establish and build credibility with key stakeholders including executives, team members, business, and functional groups to provide representation that is seen as professional, positive, and creditable.
• Partner with T&O GE leader and OC leaders to drive cross-enterprise strategic initiatives and programs. Analyze and challenge large T&O investments and provide recommendations to the T&O Investment Review Board to influence investment decisions.

TCOO Strategy Enablement & Business Operations

• Lead horizontal strategy setting and implementation and monitoring of performance metrics (including creation of TCOO North Star strategy and metrics).
• Chair TCOO SLT meetings and offsites and set agenda to drive strategic direction and discussion progress on operational activities and strategic initiatives.
• Lead horizontal initiatives to drive employee engagement.
• Lead TCOO business operations to drive a culture of operational excellence and efficiency.
• Oversee the implementation and execution of TCOO financial and risk policies, including budgeting, financial planning, and resource management.

T&O Governance

• Lead strategy planning and governance for T&O Operating Committee (“OC”) to ensure continued focus on prioritized strategic discussions that align to Enterprise strategy and business objectives, while ensuring compliance with policies and regulations.

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WHAT DO YOU NEED TO SUCCEED?

Must have :

• 12+ years proven experience collaborating and advising senior executives while leading and executing strategic projects / programs
• Proven experience in defining, developing, and executing large-scale technology strategies that align with business goals
• Hands-on experience with application development, data governance, analytics, and leveraging data insights to drive strategy decisions
• Proven track record in building and leading diverse teams
• Experience managing multi-million-dollar portfolios, including funding / budget management
• Demonstrated ability to consult and to lead on complex change management concepts
• Experience with managing / building technology strategy, and a broad understanding of technology delivery (role does not include technical delivery).

Nice-to-have

• Ability to lead, motivate and inspire team, including promote a culture of high performance that celebrates inclusivity and innovation
• Familiarity with strategic technologies such as cloud computing, AI, machine learning, and data analytics.
• Expertise in modernizing legacy systems and developing enterprise-wide IT architectures to improve scalability, resilience, and agility
• Think creatively to address unique or ambiguous situations and to find solutions to complex problems
• Excellent stakeholder management, influencing, and executive-level communication skills
• Comfortable with ambiguity, adept at navigating change, and have the ability to prioritize and multitask under pressure
• Excellent written and verbal communication skills with the ability to evaluate and articulate complex information
• Strong problem solving, strategic mindset with a strong understanding of our revenue-generating businesses and financial literacy

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work / life balance options
• Opportunities to do challenging work

Job Skills

Adaptability, Commercial Acumen, Creative Visioning, Decision Making, Long Term Planning, Organizational Leadership, Organizational Savvy and Politics, Strategic Thinking

Additional Job Details

Address :

RBC WATERPARK PLACE, 88 QUEENS QUAY W : TORONTO

City : TORONTO

Country : Canada

Work hours / week : 37.5

Employment Type : Full time

Platform : TECHNOLOGY AND OPERATIONS

Job Type : Regular

Pay Type : Salaried

Posted Date : 2025-05-02

Application Deadline : 2025-09-05

Note : Applications will be accepted until 11 : 59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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