Senior Director, Channel Partnerships & Operations - Remote

Aurora Cannabis Inc.; Alberta; Remote; CAD 120,000 - 180,000; Full time

Job summary

Aurora Cannabis is seeking a Senior Director, Channel Partnerships & Operations, to lead customer care and clinic operations. The ideal candidate will have extensive experience in vendor management and driving optimal patient experiences in a dynamic, regulated environment. We offer a flexible work setting and competitive remuneration to support your career growth.

Benefits

Flexible work environment

Professional development opportunities

Competitive salary

Team activities and modern technology

Qualifications

• 10+ years in operations with transformation experience.
• 7+ years managing patient and customer care teams.
• Experience in regulated environments.

Responsibilities

• Develop strategies to optimize the channel network.
• Oversee customer care and clinical teams.
• Manage departmental budgets and channel KPIs.

Skills

Leadership

Vendor Management

Customer Care

Budget Management

Process Optimization

Education

Post-secondary education in Business Administration or related field

Job description

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Senior Director, Channel Partnerships & Operations

Division: Commercial
Job location: Remote (Ontario, Alberta, Quebec)
Hours: 40 hours per week, Monday to Friday (flexibility to work across international time zones)

Employment type: Full-time Permanent

A little about us

Hi, we’re Aurora Cannabis, and we’re so excited to meet you!

Aurora Cannabis is a leader in the rapidly evolving global cannabis industry, serving both medical and consumer markets worldwide. Dedicated to helping people improve their lives, Aurora is driven by science and innovation, with a focus on providing premium medical cannabis products produced with the highest standards. We proudly serve both patients and consumers across Canada, Europe, Australia and New Zealand. Our global brand portfolio includes Aurora, Being, CanniMed, CraftPlant, Daily Special, Drift, Greybeard, IndiMed, MedReleaf, Pedanios, San Raf, Tasty’s, Whistler Cannabis Co, and WMMC. Aurora's brands continue to break through as industry leaders in the medical, wellness and adult recreational markets wherever they are launched.

At Aurora, employees are at the heart of everything we do as we execute with excellence and agility. Whether in our manufacturing facilities, in our state-of-the-art research labs or supporting our global business development, or, within our corporate functions such as HR, operations, government affairs, and more – our diverse A-Team leads with expertise, passion and dedication every day. Together, we are opening the world to cannabis and making a meaningful impact for patients, consumers, our communities and our A-team.

Job Summary

As the Senior Director, Channel Partnerships & Operations, you will report into the Senior Vice-President, Commercial Canada and lead three (3) major pillars. First, you will oversee the end-to-end customer care & clinic operations that interact with our patients and customers and ensure best-in-class experiences. Second, you will manage and deepen relationships with partners and vendors to capitalize on all growth opportunities and finally you will oversee our clinic relations efforts to work cross-functionally across our patient-focused departments.

You are a successful leader within the channel partnership and operations space. You can build relationships with all levels of the organization to inspire innovation and introduce best-in-class customer care strategies and solutions.

As the Senior Director Channel Partnership and Operations you will be involved in…

• Developing and executing strategies by leveraging technology solutions, consolidation, or other opportunities to optimizing our channel network to reduce costs, drive profitability and elevate the client experience
• Managing the larger departmental channel budget closely with a laser focus on driving profitable revenue
• Monitoring and reporting on channel KPIs and other indicators in support of continuous service, process, profitability and CSAT improvement
• Overseeing a team of customer care and clinical professionals who engage in critical sales, service, and back-office duties
• Engaging in joint planning with the Marketing, E-Commerce, and Product teams to ensure campaign, messaging and offering consistency
• Mentoring, support and engage a team of high performing customer care and clinical professionals to deliver best-in-class solutions for our patients and customers
• Overseeing the vendor and partner relationship management to ensure business success and mapping out areas for opportunity
• Overseeing medical and patient affairs function in supporting clinic relations and education efforts across all patient and customer base

You would be the best fit for this role if you have…

• 10 + years working in best-in-class operation environments with track record of transforming people, process, and technology to drive optimizations
• 7 + years of accountability for teams that deliver world class patient and customer care
• 7 + years in vendor and partner management driving results for all parties
• Post-secondary education in a related field such as Business Administration (we would also welcome an equivalent combination of education, training, and experience)
• Experience working in a regulated environment within distinct creative boundaries
• You are a dynamic leader who can develop strategies and execute initiatives in ambiguous environments
• You are a vibrant professional who can transform complex processes into automated practices that improve efficiencies and maximize opportunities
• You are a creative collaborator who thrives in a team dynamic where you can think outside the box to resolve challenges and introduce customer-oriented solutions

Why you’ll love working at Aurora

• Flexibility: you will enjoy a flexible work environment that is the perfect blend of work and fun! You will be empowered to achieve work-life balance with flexible hours, remote work options, meeting-free-Friday-afternoons and more!
• Total Rewards: we will motivate you to go above and beyond with a competitive salary, professional development opportunities, company SWAG, team activities and modern technology.
• Team: we are a diverse and global team of cannabis enthusiasts, energetic innovators, fitness gurus, caring parents, foodies and more, with a collective passion to nurture an inclusive environment that helpsyou growand provide people better days with cannabis.

Next steps

Apply today by submitting your resume through our website.You can expect your application to be reviewed by our Talent Acquisition Team and we will contact you if we see a fit via email.

Think you’re the ideal candidate but you don’t meet all the requirements? Apply anyways.We would love to review your application to see if you’re the right fit or find you an alternative opportunity. Not the role for you? Share this posting with your network while subscribing to ourTalent Community to learn more about upcoming opportunities(hot tip: if you are an Aurora employee, take advantage of the employee referral program by sharing this posting with someone in your network! If they are the successful candidate, you may be eligible for a bonus!).

Diversity and inclusion
At Aurora, we are proud to foster and celebrate a diverse community of professionals! We take pride in nurturing an inclusive culture that empowers our people to be their authentic selves, celebrate their differences and love where they work.

Our diverse community combined with our inclusive culture, is what sets us apart in the industry and equips our A-Team with superpowers – and this is why, we encourage all candidates to apply for job opportunities regardless of race, national origin, colour, religion, age, gender identity or expression, sexual orientation, marital and family status, disability, or any other identifying characteristic.If you require accommodation (including, but not limited to, an accessible interview site or alternate format of job posting) during the recruitment and selection process, please do not hesitate to let our team know!

#LI-REMOTE #LI-MC1

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