Senior Director, Business Technology & AI Enablement

WELL Health Technologies Corp. (TSX: WELL); Toronto; On-site; CAD 120,000 - 180,000; Full time

Job summary

An established industry player is seeking a Senior Director of Business Technology & AI Enablement to lead transformative technology initiatives. This pivotal role involves shaping the enterprise systems strategy, optimizing core applications like ERP and CRM, and driving AI-driven automation. You will collaborate with executive leadership to enhance operational efficiency while mentoring a high-impact technology team. This opportunity offers the chance to influence the future of healthcare technology, making a meaningful impact on patient outcomes. If you are a visionary leader with a passion for innovation, this role is perfect for you.

Qualifications

• Proven experience in leading enterprise-wide system modernization.
• Expertise in managing ERP, CRM, and HRIS systems.

Responsibilities

• Architect and execute enterprise technology vision and strategy.
• Lead the modernization of core systems and AI-enablement strategy.

Skills

Strategic Leadership

Enterprise Systems Expertise

Data Analytics

AI-Driven Solutions

Business Process Automation

Operational Acumen

Tools

ERP Systems

CRM Systems

HRIS Systems

Job description

Senior Director, Business Technology & AI Enablement

WELL’s mission is to tech-enable healthcare providers. We do this by developing the best technologies, services, and support available, which ensures healthcare providers are empowered to positively impact patient outcomes. WELL’s comprehensive healthcare and digital platform includes extensive front and back-office management software applications that help physicians run and secure their practices. WELL’s solutions enable more than 37,000 healthcare providers between the US and Canada and power the largest owned and operated healthcare ecosystem in Canada with more than 200 clinics supporting primary care, specialized care, and diagnostic services.

As a recognized leader in specialty care, telehealth, and health services, our reach includes:

• >200 Primary and executive healthcare clinics in Canada and the U.S.
• A global Electronic Medical Records (EMR) network serving thousands of healthcare clinics and health systems.
• A multi-tiered portfolio of telehealth services, including one of Canada’s largest providers.
• Advanced digital health, billing, and cybersecurity solutions that optimize healthcare operations.
• Specialized support for thousands of U.S. Gastroenterology physicians through tailored products and services.

The opportunity

Reporting to the SVP Technology Services, we are hiring a Senior Director, Business Technology & AI Enablement to lead enterprise systems strategy and execution. As an innovative and results-driven leader, you will develop and optimize enterprise architecture, with a key focus on strategy, design, implementation, and roll-out of centralized CRM, ERP and HRIS systems for the corporation. In addition, developing the Enterprise Application Roadmap to underpin business growth and AI-driven business process automation will be a significant part of the role.

What’s in it for you

Purpose. This is a rare opportunity to shape the future of enterprise technology at a mission-driven organization. Your leadership will drive internal digital transformation, optimizing corporate systems, enterprise applications, and business processes to enhance efficiency, improve decision-making, and enable teams to focus on what matters most—supporting healthcare providers and improving patient outcomes.

Influence. You will collaborate with executive leadership and key decision-makers across multiple business units and corporate functions, shaping the technology vision and enterprise architecture for a rapidly expanding healthcare technology ecosystem.

Ownership. You will define, build, and execute a comprehensive roadmap for enterprise applications, rapidly modernizing core systems such as ERP, CRM, HRIS, and associated business processes.

Autonomy. You will have the freedom to introduce cutting-edge AI, automation, and analytics solutions, optimize workflows, and enhance business intelligence capabilities.

Career development. You will gain exposure to complex M&A integrations, enterprise-wide system transformations, and large-scale digital strategy execution.

You will:

• Define and execute the enterprise technology vision. You will architect a comprehensive enterprise systems strategy, integrating best-in-class ERP, CRM, HRIS, and AI-enabled automation technologies.
• Lead enterprise roadmap development and execution. You will be responsible for the selection, deployment, and governance of core enterprise systems.
• Harness the power of data and AI. You will oversee enterprise-wide AI-enablement strategy, underpinned by a solid data foundation.
• Champion innovation and enterprise-wide digital transformation. You will drive the modernization of CRM, ERP, and HRIS systems.
• Lead M&A technology integration. You will conduct technology due diligence, assess enterprise system compatibility, and lead the seamless integration of acquired businesses.
• Build and lead a high-impact technology team. You will mentor, develop, and inspire a team of data analysts and service delivery managers.
• Define and execute key strategies and roadmaps. You will own and drive the enterprise applications and data analytics strategy.
• Cultivate strategic partnerships and align business needs. You will engage with senior leaders across corporate functions and subsidiaries.
• Drive prioritization and resource optimization. You will establish a structured approach to evaluating, prioritizing, and executing technology initiatives.

You bring:

• Strategic and transformational leadership. You are an accomplished technology leader with a track record of architecting and driving enterprise-wide system modernization.
• Deep enterprise systems expertise. You have extensive experience managing ERP, CRM, HRIS, and other core business applications.
• Experience driving innovation through AI, Automation and Data. You are highly proficient in data analytics, business process automation, and AI-driven solutions.
• Operational and financial acumen. You have experience overseeing budgeting, vendor negotiations, and ROI-driven technology investments.

What you can expect from our interview process:

• A virtual interview with a Talent Advisor.
• An interview with the SVP Technology Services and Chief Information Security Officer.
• A final interview with the COO.

WELL is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective.

Seniority level

• Director

Employment type

• Full-time

Job function

• Business Development and Information Technology
• Industries: Medical Practices