Senior Director AI and Operations Engineering

National Bank of Canada; Montreal; Hybride; CAD 180 000 - 260 000; Plein temps

Avantages offerts par ce poste

Health and wellness program

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and family assistance program

Preferential banking services

Involvement in community initiatives

Telemedicine service

Virtual sleep clinic

Résumé du poste

National Bank of Canada seeks a Senior Director, AI and Operations Engineering to lead the Wealth Management Operations engineering team. You design and deploy hyper-automation solutions combining AI, automation, software development and agent technologies to simplify processes, boost capacity, improve client experience, and sustainably reduce cost of service.

You will identify high-value automation opportunities, rapidly prototype, and industrialize secure, resilient solutions while ensuring

Qualifications

• 7 to 10 years of relevant experience in managing operational and technological teams, including management of managers.
• Experience in the wealth management and/or capital markets industry.
• Organizational transformation, process optimization and continuous improvement—major changes involving operational, technological, human and risk management issues.
• Strong knowledge of software development, Python, APIs, integration, and cloud architecture; modern software engineering practices such as Git, CI/CD, testing, and monitoring.
• Expertise in automation and AI, including workflows, RPA, low-code/no-code solutions, generative AI, large language models (LLMs) and agentic technologies.
• Good understanding of the economics of AI, including model consumption, inference costs, and trade-offs between performance and cost.
• Knowledge of cybersecurity, data protection and responsible AI, including access management, auditability and resilience.
• Builder mentality, operational acumen and mobilizing leadership; able to experiment quickly and evolve prototypes into secure, deployable solutions at scale.

Responsabilités

• Identify processes or automation and AI where agentic capabilities drive value.
• Choose simple technologies that solve problems effectively.
• Be actively involved at the technical level and translate issues into functional solutions.
• Accelerate process transformation and adoption of new solutions from idea to prototype with clear benefits.
• Ensure economic viability of solutions including infrastructure, licenses, consumption, and costs.
• Build solutions with security, privacy, traceability and resilience by design.
• Develop engineering expertise within operations to accelerate AI adoption.
• Generate business value through automation and optimization of operational capacity; ensure quality and manage risks.
• Monitor performance of solutions and measure gains.

Connaissances

Artificial Intelligence

Business Alignment

Communication

Critical Thinking

Decision Making

Emotional Intelligence

Innovation Management

Managerial Courage

Mobilization

Partner Development

Risk Management

Strategic Vision

Strategy Execution

Stress Management

Technical Leadership

Formation

Bachelor's degree in computer science, software engineering, artificial intelligence, data science or related technology field

Outils

Python

APIs

Cloud architecture

Git

CI/CD

Testing

Monitoring

Description du poste

A career asSenior Director, AI and Operations Engineering in the Wealth Management Operations team at National Bank means acting as a leader in accelerating the transformation of wealth management operations by designing and deploying hyper-automation solutions that combine AI, automation, software development and agent technologies to simplify processes, increase operational capacity, improve the client experience and employé.es and sustainably reduce the cost of service.

You act as a field technology leader, able to identify high-value opportunities, select the right technology, rapidly prototype and industrialize secure, resilient and economically viable solutions. It is by relying on your experience in transformation, technology and with your knowledge of the investment sector and/or capital markets that you have a positive impact on the experience of our users, our employees, as well as on our ability to be a growth partner of choice for our organization.

• Identify processes or automation, AI where agentic capabilities can drive the most value
• Choose the simplest technology that effectively solves the problem rather than always applying the same technology
• Remain concretely involved on the technical level and be able to quickly transform an operational issue into a functional solution
• Accelerate process transformation, drive adoption of new solutions, and drive initiatives from idea to prototype, ensuring delivery of expected benefits
• Ensure the economic viability of solutions: infrastructure, licenses, consumption, model costs and value generated
• Building solutions where security, privacy, traceability and operational resilience are "Build by design"
• Develop strong engineering expertise within operations to accelerate the adoption of automation and artificial intelligence in their ways of doing things
• Generate business value through automation and optimization of operational capacity by ensuring the quality of solutions and controlling the risks associated with automation
• Monitor the performance of solutions and measure the gains made

Your team

Within the Wealth Management Operations sector, you are part of a team of 650 colleagues and report to the Vice-President, Wealth Management Operations.

As a leader, you lead an engineering team of about 12 people, composed of two directors, developers and citizen developers, directly integrated into operations.

Our team stands out for our expertise, our understanding of our processes, our proximity to our business lines and our technology teams, our rigor, our ambition to be the best operational center and our "One team" culture. Being part of our team means being part of a winning team that succeeds in combining pleasure, ambition and results.

You benefit from a hybrid work model with a required presence in the office three days a week (minimum) and the option to work remotely the other two days, promoting both in-person collaboration and flexibility.

You will be required to travel occasionally between Montreal and Toronto in order to promote close collaboration with teams and partners.

We favor a variety of forms of continuous learning to enrich your development, including learning in action, training content made available to you and working in collaboration with colleagues with diverse expertise and profiles.

Prerequisites

• Bachelor's degree in computer science, software engineering, artificial intelligence, data science or related technology field or any other combination of education and experience deemed equivalent
• 7 to 10 years of relevant experience in managing operational and technological teams, including management of managers.
• Experience in the wealth management and/or capital markets industry.
• Recognized experience in organizational transformation, process optimization and continuous improvement, particularly in the management of major changes involving operational, technological, human and risk management issues.
• Strong knowledge of software development, Python, APIs, integration, and cloud architecture, as well as modern software engineering practices such as Git, CI/CD, testing, and monitoring.
• Expertise in automation and artificial intelligence, including workflows, RPA, low-code/no-code solutions, generative AI, large language models (LLMs) and agentic technologies.
• Good understanding of the economics of AI, including model consumption, inference costs, and trade-offs between performance and cost.
• Good knowledge of the principles of cybersecurity, data protection and responsible AI, including access management, auditability and resilience.
• Builder mentality, strong operational acumen and mobilizing leadership, with an ability to experiment quickly, simplify processes, collaborate with subject matter experts and evolve prototypes into secure, resilient and deployable solutions at scale.

Languages: French, English

Reason to require this language: you will need to discuss frequently with our service providers or partners who speak a language other than French.

Required skills: Artificial Intelligence, Business Alignment, Communication, Critical Thinking, Decision Making, Emotional Intelligence, Innovation Management, Managerial Courage, Mobilization, Partner Development, Risk Management, Strategic Vision, Strategy Execution, Stress Management, Technical Leadership

Your job

• Identify processes or automation, AI where agentic capabilities can drive the most value
• Choose the simplest technology that effectively solves the problem rather than always applying the same technology
• Remain concretely involved on the technical level and be able to quickly transform an operational issue into a functional solution
• Accelerate process transformation, drive adoption of new solutions, and drive initiatives from idea to prototype, ensuring delivery of expected benefits
• Ensure the economic viability of solutions: infrastructure, licenses, consumption, model costs and value generated
• Building solutions where security, privacy, traceability and operational resilience are "Build by design"
• Develop strong engineering expertise within operations to accelerate the adoption of automation and artificial intelligence in their ways of doing things
• Generate business value through automation and optimization of operational capacity by ensuring the quality of solutions and controlling the risks associated with automation
• Monitor the performance of solutions and measure the gains made

Your team

Within the Wealth Management Operations sector, you are part of a team of 650 colleagues and report to the Vice-President, Wealth Management Operations.

As a leader, you lead an engineering team of about 12 people, composed of two directors, developers and citizen developers, directly integrated into operations.

Our team stands out for our expertise, our understanding of our processes, our proximity to our business lines and our technology teams, our rigor, our ambition to be the best operational center and our "One team" culture. Being part of our team means being part of a winning team that succeeds in combining pleasure, ambition and results.

You benefit from a hybrid work model with a required presence in the office three days a week (minimum) and the option to work remotely the other two days, promoting both in-person collaboration and flexibility.

You will be required to travel occasionally between Montreal and Toronto in order to promote close collaboration with teams and partners.

We favor a variety of forms of continuous learning to enrich your development, including learning in action, training content made available to you and working in collaboration with colleagues with diverse expertise and profiles.

Prerequisites

• Bachelor's degree in computer science, software engineering, artificial intelligence, data science or related technology field or any other combination of education and experience deemed equivalent
• 7 to 10 years of relevant experience in managing operational and technological teams, including management of managers.
• Experience in the wealth management and/or capital markets industry.
• Recognized experience in organizational transformation, process optimization and continuous improvement, particularly in the management of major changes involving operational, technological, human and risk management issues.
• Strong knowledge of software development, Python, APIs, integration, and cloud architecture, as well as modern software engineering practices such as Git, CI/CD, testing, and monitoring.
• Expertise in automation and artificial intelligence, including workflows, RPA, low-code/no-code solutions, generative AI, large language models (LLMs) and agentic technologies.
• Good understanding of the economics of AI, including model consumption, inference costs, and trade-offs between performance and cost.
• Good knowledge of the principles of cybersecurity, data protection and responsible AI, including access management, auditability and resilience.
• Builder mentality, strong operational acumen and mobilizing leadership, with an ability to experiment quickly, simplify processes, collaborate with subject matter experts and evolve prototypes into secure, resilient and deployable solutions at scale.

Your benefits

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferential banking services
• Involvement in community initiatives
• Telemedicine service
• Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment

We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!