Senior Digital Product & Platforms Manager - PC Services

President's Choice Financial; Ontario; On-site; CAD 95,000 - 120,000; Full time

Job summary

Join a leading financial institution as a Senior Digital Product & Platforms Manager where you will define digital strategies and lead teams to enhance user experiences across various platforms. This role promotes a collaborative approach to product management, aiming to improve customer engagement and operational efficiency. You will drive innovation and mentor a team in a dynamic environment, make impactful changes, and foster a diverse workforce.

Qualifications

• 5 - 7 years experience in Digital Product Management.
• Data-driven mindset with strong problem-solving skills.
• Experience launching consumer-facing products.

Responsibilities

• Define and refine digital strategy aligned with business goals.
• Oversee smooth operations for all digital assets.
• Measure success metrics and improve initiatives.

Skills

Digital Product Management

Problem-Solving

Communication

Agile Methodologies

Education

Bachelor’s degree in a relevant field

Job description

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Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Location :

500 Lake Shore Boulevard West, Toronto, Ontario, M5V 2V9

When you hire great people, great things can happen.

PC Financial offers unprecedented value to Canadians through payment products. We're a different kind of bank with a different type of team—we’re collaborative and supportive and have the freedom and responsibility to thrive. Our purpose is to make the everyday simple and better for our customers, and we strive to make every dollar worth more.

Proudly serving over 3 million customers, PC Financial continues to grow by offering payment solutions and services that reward our customers every day. As a subsidiary of Loblaws Company Inc., we share the CORE values of Care, Ownership, Respect and Excellence. We are dedicated to helping Canadians Live Life Well. Join us on our journey.

Why This Role Is Important

As the Senior Digital Product & Platforms Manager - PC Services , reporting directly to the Vice President of PC Services, you’ll play a pivotal role in shaping our digital future. You’ll lead the digital product practice across key platforms including TheMobileShop.ca, PCMobile.ca, NoNameMobile.ca, GiftofChoice.ca, and PCInsurance.ca.

This is your opportunity to own end-to-end customer experiences that drive awareness, conversion rates, and seamless vendor integrations—all while growing our diverse portfolio. Leading a high-performing team of designers, content creators, and product owners under your guidance will ensure we create thoughtful experiences that customers simply can’t live without. You’ll also influence teams across Canada’s largest retailer as part of an exciting transformation journey.

What You'll Do

• Define and continuously refine the digital strategy and roadmap aligned with business goals.
• Prioritize features collaboratively with design / development teams while ensuring feasibility and quality standards are met.
• Oversee smooth operations for all digital assets while maintaining a strong focus on reducing customer friction.
• Measure success metrics regularly; identify opportunities for improvement through iteration.
• Develop sound hypotheses for new products / features that align with user needs and business objectives.
• Gather user feedback and translate insights into actionable product development initiatives.
• Champion Agile methodologies while promoting best practices in product management.
• Mentor a talented team of Product Owners, Designers (UI / UX), Content Specialists (CMS), fostering their growth into high performers.

What You'll Bring

• 5 - 7 years experience in Digital Product Management with proven success launching consumer-facing products through multiple iterations.
• A data-driven mindset with strong problem-solving skills; able to turn complex challenges into achievable solutions.
• Expertise in go-to-market strategies; experienced in launching websites or mobile apps from concept to execution.
• Solid technical background paired with an eye for UI / UX design principles (experience running design sprints is a plus).
• Exceptional communication skills—able to simplify technical concepts for non-tech stakeholders while inspiring confidence at all levels.
• Proven ability to thrive under pressure in fast-paced environments without losing sight of long-term goals.
• Hands-on experience working within Scrum or Agile frameworks / methodologies.
• Bachelor’s degree in a relevant field.

Why Join Us?

You’ll have the freedom—and responsibility—to shape meaningful customer experiences at scale. From driving innovation across public sites like The Mobile Shop or No Name Mobile to optimizing tools that reward millions daily—you’ll be making an impact where it matters most : helping Canadians win every day.

Ready to take on this challenge? Let’s build something extraordinary together!

Come and join a winning team who demonstrates innovation, energy, creativity and vision. We recognize the importance of a diverse workforce and we therefor encourage applications from Aboriginal Peoples, women, members of a visible minority and persons with a disability. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Number Of Openings

PC Financial recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note : If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

SS #PCF #ON

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Product Management and Marketing

Referrals increase your chances of interviewing at President's Choice Financial by 2x

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