Senior Digital Platforms Business Systems Analyst

NextGenEnergyJobs

Canada

On-site

CAD 90,000 - 140,000

Full time

4 days ago

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Job summary

Esri is seeking a Sr. Business Systems Analyst to drive discovery and translate business needs into functional and technical requirements for enterprise CMS, digital platforms, and marketing technologies.

You will collaborate with product owners, architects, developers, and platform admins to deliver scalable, data-driven solutions. You will document workflows, data mappings, API specs, and integration details, support AI-powered experiences, ensure security and privacy, and contribute to Agile

Qualifications

5+ years of experience supporting CMS, digital platforms, or enterprise web apps.
Document complex business processes and communicate across technical and business audiences.
Strong facilitation and stakeholder engagement across all levels, including senior leadership.
Experience supporting AI-powered chatbots, virtual assistants, or AI-enabled experiences.
Excellent communication, organization, and prioritization in a fast-paced environment.
Incorporate security and data privacy safeguards into work products.
Bachelor’s degree in a STEM field as listed.
Experience with AEM, headless CMS or similar CMS solutions.
Familiarity with marketing tech ecosystems (analytics, personalization, CDP).
Experience with Adobe Experience Cloud solutions (AEP, CDP).
Experience with Node.js-based apps or API-driven architectures.
Familiarity with ServiceNow workflows and platform enhancements.
Experience with enterprise search or site search optimization.
Proficiency with analysis/modeling tools (Visio, Lucidchart) and productivity tools (Excel, Workfront).
Experience in Agile/Scrum environments.
Experience integrating SAP or Salesforce with enterprise systems.

Responsibilities

Lead requirements discovery via interviews, workshops, and process reviews.
Analyze processes and requirements to identify optimization and automation opportunities.
Translate objectives into functional, technical, integration, and data requirements.
Collaborate with stakeholders, product owners, architects, and developers to deliver digital solutions.
Document process models, workflows, BRDs, FRDs, user stories, and API specs.
Support CMS, digital experiences, and customer-facing web apps optimization.
Coordinate with engineering for integrations, testing, releases, and post‑deployment support.
Facilitate backlog refinement, prioritization, and Agile delivery planning.
Support privacy, governance, and consent management initiatives.
Evaluate emerging technologies to improve efficiency and engagement.
Advise on scalable, data-driven platform strategies.