Senior Developer, Fullstack - Support

Fullscript; Eastern Ontario; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player in health technology is seeking a skilled Support Engineer to enhance customer experiences through innovative solutions. In this role, you will build and maintain GraphQL API endpoints, optimize workflows with automation, and collaborate with cross-functional teams to resolve complex technical issues. You'll also mentor the Technical Support team, ensuring they are equipped with the knowledge to succeed. This position offers the flexibility of hybrid and remote work, along with competitive pay and customizable benefits. If you're passionate about technology and customer support, this is the perfect opportunity for you to make a significant impact.

Benefits

Flexible PTO

RRSP Match

Stock Options

Customizable Benefits

Training Budget

Company-wide Initiatives

Qualifications

• 5-6 Jahre Erfahrung in Support Engineering oder technischem Support in einem SaaS-Umfeld.
• Starke API-Expertise, insbesondere in GraphQL.

Responsibilities

• Entwickeln und Pflegen von GraphQL-API-Endpunkten zur Integration von CRM-Systemen.
• Optimieren von Support-Workflows durch Automatisierung und KI-gestützte Tools.

Skills

API Expertise

Technical Support

Problem Solving

Object-Oriented Programming

Tools

GraphQL

Ruby

GitLab

SQL

Ada

Intercom

IBM Watson

Job description

Employer Industry: Health Technology

Why consider this job opportunity:

1. Flexible PTO and competitive pay—rest fuels performance.
2. RRSP match and stock options—invest in your future.
3. Customizable benefits—flexible coverage, paramedical services, and an HSA.
4. Continuous learning opportunities with a training budget and company-wide initiatives.
5. Hybrid and remote work flexibility to suit your needs.

What to Expect (Job Responsibilities):

1. Build and maintain GraphQL API endpoints to integrate CRM systems, chatbots, and other support tools.
2. Optimize support workflows by developing automation, self-service tools, and AI-powered support enhancements.
3. Collaborate with Engineering and external contractors to scope, plan, and implement technical projects that improve customer and agent experiences.
4. Diagnose and resolve complex technical issues related to orders, platform functionality, and integrations while driving long-term improvements to support workflows.
5. Mentor and enable the Technical Support team, providing technical expertise and documenting solutions to empower agents.

What is Required (Qualifications):

1. 5-6 years of experience in a Support Engineering, Technical Support, or similar role within a SaaS, e-commerce, or tech-driven environment.
2. Strong API expertise, particularly in GraphQL, with experience building and integrating API endpoints.
3. Experience with object-oriented programming; Ruby experience preferred.
4. Hands-on experience with chatbot and AI-powered support platforms (e.g., Ada, Intercom, IBM Watson).
5. Proven ability to diagnose and resolve technical issues, working cross-functionally to build scalable solutions.

How to Stand Out (Preferred Qualifications):

1. Experience working within a customer support organization and understanding the impact of technical solutions on agent efficiency.
2. Familiarity with incident management tools, GitLab, SQL, and debugging workflows.
3. Experience in health tech, e-commerce, or SaaS-based platforms.