Senior Desktop Engineer

Scotiabank; Old Toronto; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking bank where your expertise as a Desktop Engineer will lead to innovative solutions and enhanced system performance. In this dynamic role, you will provide technical leadership in managing the Windows environment, ensuring security and efficiency. You will collaborate with diverse teams, mentor fellow engineers, and drive the success of Windows 11 functionality. This inclusive and high-performing culture values your unique skills and offers opportunities for growth and community engagement, making it an exciting place to advance your career.

Benefits

Diversity, Equity, Inclusion & Allyship

Accessibility and Workplace Accommodations

Upskilling through online courses

Competitive Rewards program

Free tea & coffee

Community engagement opportunities

Qualifications

• Proven experience as a Desktop Engineer or similar role with leadership experience.
• Strong knowledge of Windows systems and excellent troubleshooting skills.

Responsibilities

• Lead and mentor a team of desktop engineers ensuring optimal performance.
• Investigate and troubleshoot complex technical issues to enhance system performance.
• Collaborate with IT teams to resolve issues and improve reliability.

Skills

Microsoft Certified: Modern Desktop Administrator

Windows operating systems

Troubleshooting skills

System optimization

Desktop management tools

Performance tuning

Documentation skills

Strategic thinking

Communication skills

Job description

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

We are looking for a dynamic and experienced Desktop Engineer to join our team. As a Desktop Engineer, you will be responsible for providing technical leadership and strategic direction in the design, implementation, and management of the Gold Windows Image. You will play a pivotal role in streamlining Scotiabank's Windows image and base components ensuring the security, stability, and efficiency of system performance.

As a Desktop Engineer, you will be responsible for working with diverse teams, leveraging industry leading technology and processes to engineer, maintain, integrate and secure our desktop environment. Contribute to the overall success of the Windows 11 functionality with a global focus ensuring the systems function optimally.

Is this role right for you? In this role you will:

• The Desktop Engineer Lead will be responsible for working with the GTEP desktop engineering teams and ensuring the smooth operation and maximum performance of Windows systems and all associated installed components including security and monitoring tools.
• This role involves investigating and troubleshooting complex technical issues, implementing solutions, and optimizing system performance.
• Lead and mentor a team of desktop engineers, providing guidance and support.
• Investigate and troubleshoot Windows system issues and all associated installed components.
• Ensure the smooth operation and maximum performance of desktop environments.
• Develop and implement strategies for system optimization and performance enhancement.
• Collaborate with other IT teams to resolve technical issues and improve system reliability.
• Manage and maintain desktop hardware, software, and peripherals.
• Create and maintain documentation for system configurations, processes, and procedures.
• Stay updated with the latest industry trends and technologies to ensure best practices.
• Provide technical support and training to end-users as needed.
• Participate in the planning and execution of IT projects related to desktop infrastructure.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• Microsoft Certified: Modern Desktop Administrator
• Proven experience as a Desktop Engineer or similar role, with leadership experience.
• Strong knowledge of Windows operating systems and associated components.
• Excellent troubleshooting and problem-solving skills.
• Experience with system optimization and performance tuning.
• Familiarity with desktop management tools and software.
• Ability to recommend areas of operational system and process improvements.
• Demonstrated excellence in documenting complex system level processes and services, and proactively sharing and communicating complex technical and procedural information.
• Sound understanding of general business conditions and practices with ability to think strategically with ability to effectively translate business requirements into effective security solutions.
• Strong understanding of Windows services, processes and settings.
• Proficiency in conducting performance assessments, identifying warnings and issues, and assessing the means of remedying them. Ability to develop strategies and prioritize performance measures based on identified performance challenges.
• Ability to interact and effectively communicate technology concepts to senior business managers.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.
• Community Engagement - We offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Working location condition: Hybrid

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.