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Client Service Manager || Managed Service Provider (MSP) Services| Client Services & Delivery
Senior Delivery Manager – IT Projects
Work Location: Edmonton Alberta (Hybrid)
Responsibilities:
The Technical Delivery Manager is responsible for management and administration tasks including project plans, resource plans, timelines, status reports, progress reports, release planning.
- Establish and operating control processes including schedule management, status reporting, issues, risk, and change management.
- Project coordination of project plans with other ministry projects and/or enterprise components for integration purposes.
- Investigate of technical issues.
- Identify Change Requests, Decision Requests and Information Requests.
- Management and coordination of approvals and sign-off of deliverables by clients.
- Management, coordination and monitoring of team resources ensuring work assignments are completed to approved criteria.
- Manage development team members, mentoring and providing direction as required.
- Develop the technical project plan and monitoring execution of delivery.
- Participate in resource acquisition and allocation as required to meet delivery solution timelines or requirements.
- Review team deliverables to ensure technical component meet department standards and practices.
- Work within PMO governance structure and communicating with many types of audiences.
- Deliver tested components that meet business requirements, functional and non- functional test cases.
- Deliver technical and user documentation of the completed components.
- Support implementation and integration of solution into production environment.
Must Have Qualifications
- Active PMP or PgMP Certification (issued by PMI)
- Minimum 5 years of experience leading projects spanning the full systems development life cycle
- Minimum 5 years of experience managing multiple resources and/or delivery teams, including recruitment and mentoring
- Minimum 5 years of experience preparing and executing detailed project plans
- Minimum 5 years of experience working in the Alberta post-secondary sector with solid domain knowledge
- Minimum 5 years of experience working with educational data standards, particularly Postsecondary Electronic Standards Council (PESC)
Nice to Have Qualifications
- Minimum 5 years of experience delivering solutions within an Enterprise Architecture environment
- Minimum 5 years of experience facilitating requirements or design work sessions
- Minimum 3 years of experience architecting large-scale distributed enterprise systems
- Minimum 3 years of experience utilizing and enforcing source control systems
- Minimum 3 years of experience with Disaster Recovery and Business Continuity Planning
- Minimum 3 years of experience working with Microsoft Project tools
Seniority level
Seniority level
Mid-Senior level
Employment type
Job function
Job function
Information TechnologyIndustries
IT Services and IT Consulting
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