Senior Default Management Leader – Mortgage Lending

Manulife Insurance Malaysia; Halifax; Hybrid; CAD 59,000 - 99,000; Full time

Job summary

Manulife Financial Corporation seeks an experienced Default Management Consultant to lead a multi-location team in residential lending, delinquency management, and loss mitigation. The role focuses on customer outcomes, risk, and operational excellence while coordinating with Lending, Risk, Legal, and Operations partners.

The successful candidate will guide teams through policy-based decisions, ensure regulatory compliance, and drive continuous improvement across processes and tools in a hybrid

Qualifications

• 3+ years of progressive experience in default management, mortgage servicing, collections, loss mitigation, or related financial services.
• Proven ability to lead and coach teams to deliver results.
• Strong analytical and problem-solving capabilities with attention to risk and policy.
• Excellent verbal and written communication skills across multiple partners.

Responsibilities

• Lead, coach, and develop a high-performing team across locations with performance coaching and workforce planning.
• Drive customer experience and operational excellence through empathetic, professional, solution-focused interactions.
• Support delinquency management, loss mitigation, and risk oversight across mortgage and lending products.
• Ensure compliance with regulatory, legal, and internal policies; identify and mitigate risks.
• Partner on projects, process improvements, and bold initiatives using data-driven insights.

Skills

People leadership

Analytical thinking

Problem solving

Communication skills

Stakeholder management

Job description

Manulife Financial Corporation seeks an experienced Default Management Consultant to lead a multi-location team in residential lending, delinquency management, and loss mitigation. The role focuses on customer outcomes, risk, and operational excellence while coordinating with Lending, Risk, Legal, and Operations partners.

The successful candidate will guide teams through policy-based decisions, ensure regulatory compliance, and drive continuous improvement across processes and tools in a hybrid