Senior Data & Trust Manager (Privacy)- Smart Technologies

Intello Technologies Inc.; Vancouver; On-site; CAD 96,000 - 144,000; Full time

Job summary

Join a leading telecommunications company as a Senior Data & Trust Manager where you will drive data governance and ethical tech initiatives. This role is pivotal in building a robust trust model that enhances customer and community trust. Your expertise in privacy laws and strategic data guidance will be key in supporting business innovation and ethical technology deployment.

Benefits

Comprehensive total rewards package

Flexible working options

Generous pension and share purchase programs

Career growth and development opportunities

Qualifications

• Experience in privacy and AI laws, data ethics, and data governance.
• Expertise in compliance with privacy regulations.
• Track record in risk mitigation for complex stakeholder environments.

Responsibilities

• Advocate for TELUS' Trust Model and ethical data practices.
• Support business units on strategic data initiatives.
• Lead development of data governance processes and frameworks.

Skills

Data ethics

Artificial intelligence

Data governance

Compliance expertise

Conflict resolution

Education

Certified International Association of Privacy Professional (IAPP)

5 years of industry experience

Job description

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Senior Data & Trust Manager (Privacy)- Smart Technologies

Location:

Toronto, ON, CA, M5J 2V5 Ottawa, ON, CA Edmonton, AB, CA Calgary, AB, CA Vancouver, BC, CA

Jobs by Category: People & Culture, Finance and Corporate Affairs

Job Function: Legal

Status: Full Time

Schedule: Regular

Description

Join our team

The TELUS Data & Trust Office provides world-class, innovative data solutions to TELUS. We partner with teams across the organization to advance our corporate priorities, support innovation and ultimately deliver on our promise to safeguard our customer’s privacy and to earn and maintain their trust.

Our team takes pride in earning a reputation for being innovative thought-leaders, strategic business partners and subject-matter experts in privacy, responsible artificial intelligence and data governance. Compliance with the law is just our starting point, as we passionately pursue opportunities to demonstrate respect for our customers and their data through transparent, robust, and ethical data practices.

The impact you’ll make and what we’ll accomplish together

As the Senior Data & Trust Manager - Smart Technologies, supported by the Director, Data Strategy & Partner Services, you will materially influence the ongoing development of TELUS’ business innovation focused on becoming a trusted partner to the business to enable initiatives that meet our rigorous privacy, security and ethical standards.

Your work will enable your business units’ initiatives by building a thriving and respectful data program and being a champion for data, trust and innovation. You will advocate for TELUS’ Trust Model as the fundamental driver for all of our decisions around data, recognizing how critical customer and team member trust is to TELUS’ mission. In doing so, you will be instrumental in advancing our reputation for being trustworthy, using a responsible human-centric approach to ensure that we use data to deliver remarkable business and social outcomes, always in a manner that demonstrates TELUS’ commitment to putting our customers and communities first.

Here's how

• Support TELUS’ smart technologies business units (including Smart Home, Smart Cities, Smart Buildings, 5G Innovation) on strategic initiatives to deploy or leverage data and technology responsibly and ethically by providing expert advice and counsel to execute on TELUS’ data commitments.
• Educate and advise business units on new or existing data uses and implementation of ethical technologies.
• Lead innovative strategies and creative solutions to de-risk business activities as well as address privacy, compliance, AI and data governance considerations, including by conducting privacy and AI impact assessments and providing recommendations.
• Actively engage and collaborate with cross-functional stakeholders to develop and implement technology solutions and ensure adherence to the TELUS’ Trust Model.
• Lead the development, design, and implementation of processes, frameworks, technology requirements and testing protocols that standardize best practices in data governance and risk management, and support an agile development methodology.
• Identify, quantify, and escalate data risks promptly, with a sense of urgency, and recommend mitigating controls that are effective to protect the data of our customers and team members. Mentors other DTO team members in addressing complex scenarios.
• Adapt to meet the changing needs of the organization, and a fast-paced ambitious team, where priorities shift but the focus on the mission is steadfast.

Qualifications

What you bring

• Demonstrated ability to enable emerging technologies by building and operationalizing programs related to privacy and AI laws, data ethics, artificial intelligence, data governance and data protection in a responsible and ethical manner.
• Valued for your knowledge and expertise in applying privacy, or other regulatory laws, guidance and best practices, and an understanding of data ethics, artificial intelligence, operational data governance and data protection.
• Trusted as a collaborative partner who will act with integrity and apply critical thinking to fulfil TELUS’ commitments to its customers and team members.
• Demonstrated track record of defining and delivering measurable outcomes and risk mitigation for customers and the business in a complex stakeholder environment.
• Known for your ability to be a skilled influencer and negotiator and a persuasive advocate with strong conflict resolution skills that focus on win-win solutions to help develop communities of practice.
• Comfortable with ambiguity and recognized for your ability to make decisions in a fluid environment.
• Ability to effectively and respectfully communicate complex concepts to non-experts.
• Minimum 5 years of industry experience in data ethics, artificial intelligence, operational data governance, privacy and/or data protection.
• Certified International Association of Privacy Professional (IAPP) or willingness and ability to become certified within 6 months.

Great-to-haves

• Bilingualism in English and French, verbal and/or written
• Legal background/experience
• Experience working in a large, matrixed organization

Location: Any major Canadian city

DTOJOBS2025

Salary Range: $96,000-$144,000

Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunitiestodevelop your skills
• And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

People & Culture, Finance and Corporate Affairs

Across People & Culture, Finance and Corporate Affairs, we are the diverse and talented team responsible for making sure TELUS is managed as a world-leading organization.

We are honoured to be recognized

140,000+
Team members worldwide

12
# of years voted One of Canada’s Best Corporate Citizens

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.