Sr. IT Ops Analyst (Azure Public Cloud Operations)

TD; Toronto; On-site; CAD 82,000 - 115,000; Full time

Job summary

TD is seeking a Cloud Operations Engineer in Toronto to provide 24/7 on-call support for Azure Public Cloud environments. You will handle DEV to PROD transitions, incident resolution, and ensure service availability across PaaS/IaaS.

The role requires staying current with cloud technologies and ITIL processes. As a member of TD’s Technology Solutions, you will collaborate with cross-functional teams, document procedures, and drive improvements to prevent incidents.

Qualifications

• Strong to expert knowledge of supporting Azure Public Cloud.
• Troubleshoot and resolve business application issues.
• Experience supporting Azure services such as Databricks, Data Factory, Machine Learning, Kubernetes, Synapse, ASE/ASP, RHEL/Windows VMs.
• Familiar with CI/CD and monitoring tools.
• DevOps and Agile methodologies.
• Knowledge of LAN/WAN.
• Middleware like JBoss, Tomcat, NodeJS; monitoring tools.
• Scripting languages: Python, PowerShell, Bash.
• Understanding of config management technologies such as Salt.
• Solid incident/change/problem management experience in large production environments.

Responsibilities

• Provide 24/7 on-call support for Azure Public Cloud Operations.
• Provide DEV to PROD environmental Cloud PaaS/IaaS support and processes.
• Learn new technologies and resolve incidents through collaboration.
• Provide operational support for TD's Public Cloud platforms and infrastructure.
• Familiar with ITIL processes and off-hours escalation.
• Plan, communicate, and report day-to-day ticket metrics and longer-term objectives.
• Level 2 support of TD Cloud infrastructure across environments.
• Manage complex P1, P2 incidents and service requests.
• Ensure customer satisfaction and continuous improvements.
• Oversee maintenance tasks and preventive maintenance.
• Manage complex remedial changes.
• Be accessible via mobile for on-call rotation.
• Drive root cause analysis for repeat incidents.
• Create support documentation and scripts.
• Oversee vendor service delivery and escalation.
• Provide operational consultancy for future-state technologies.
• Prioritize activities to align with compliance and business objectives.
• Stay informed of technology initiatives to support the business.

Skills

Azure Public Cloud

Problem Determination

DevOps & Agile

LAN/WAN Knowledge

Scripting: Python

Scripting: PowerShell

Scripting: Bash

Middleware (Jboss Tomcat NodeJS)

Config Management (Salt)

Incident/Change/Problem Mgmt

Tools

Jenkins

Nexus

XLR

XLD

GitHub

Datadog

Dynatrace

Job description

Work Location:

Toronto, Ontario, Canada

Hours

37.5

Line Of Business

Technology Solutions

Pay Details

$81,600 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

Details

24/7 On-call support for Azure Public Cloud Operations.

• Responsible for DEV to PROD environmental Cloud PaaS/IaaS support and processes. This is to ensure quality, performance, and availability of Public Cloud services.
• The successful candidate must have demonstrated ability to learn new technologies and processes, resolve incidents, and solving problems by collaborating with others.
• The candidate will be responsible for providing operational support for platforms and infrastructure hosted on TD's Public Cloud. The role requires familiarity with ITIL processes (change, incident, and problem management) and availability for off-hours escalated support.
• Provide planning, communication, and reporting of day-to-day ticket metrics and longer term tactical objectives.
• Level 2 support of TD business line Cloud infrastructure including PaaS/IaaS/Containers across all production and test environments.
• Manage non-standard/complex P1, P2 (major incidents), P3, and P4 incidents and service requests.
• Ensure customer service satisfaction and enable continuous improvements.
• Oversee higher complexity operational and preventive maintenance tasks.
• Manage complex remedial and unscheduled urgent changes.
• Able to be accessible via mobile device to support on-call rotation.
• Drive root cause analysis on repeatable incidents to help prevent issues in the future.
• Creation of support documentation and scripts.
• Oversee vendor’s service delivery and escalation.
• Provide operational consultancy for future-state technologies.
• Prioritize activities to align with compliance, regulatory requirements, and business objectives.
• Keep informed of technology solutions initiatives and IT direction to provide strong support to the businesses.

Mandatory Technical Skills Include

• Strong to expert knowledge of supporting Azure Public Cloud (GCP knowledge also a benefit).
• Thorough problem determination skills to troubleshoot and resolve business application issues.
• Knowledge of, and experience supporting Azure services such as (but not limited to) Azure Databricks, Azure Data Factory, Azure Machine Learning, Azure Kubernetes, Azure Synapse, ASE/ASP, RHEL/Windows VMs, etc.
• Familiar with tools such as Jenkins, Nexus, XLR, XLD, GitHub, etc.
• DevOps and Agile understanding.
• Working knowledge of LAN and WAN technology.
• Knowledge of middleware which may be deployed to a Cloud environment such as Jboss, Tomcat, NodeJS, and monitoring tools (Datadog, Dynatrace, etc.).
• Comfortable with working in a rapidly changing, technically complex environment.
• Knowledge of scripting languages and tools such as Python, JavaScript, Powershell, Bash.
• Understanding of config management technologies such as Salt.
• The successful applicant must have a solid understanding of incident, change, and problem management methodologies as well as solid experience in a large, high-performance production environment.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec Only)

Sans Objet