Senior Data Analyst_Customer Intelligence

iA Financial Group; Quebec; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in the financial sector is seeking a Senior Analyst – Customer Intelligence to enhance customer experience through data analysis and insights. The role involves collaborating with stakeholders, developing dashboards, and utilizing advanced analytics tools to drive business strategies.

Qualifications

• 5+ years of experience in data analysis in financial and insurance sectors.
• Fluent in French and intermediate English.
• Ability to analyze and prioritize in complex environments.

Responsibilities

• Explore customer data to identify strategic opportunities.
• Provide advanced analytics using segmentation and predictive models.
• Develop and optimize data pipelines for actionable visualizations.

Skills

Data Analysis

Customer Intelligence

Predictive Models

Segmentation

Communication

Proactivity

Education

Bachelor's degree in mathematics, statistics, computer science, accounting, administration

Tools

SQL

Python

Power BI

Databricks

Job description

Other Possible Location(s):

Montreal, Quebec

Data Analysis / Customer Intelligence / Power BI / SQL / Python

iA Financial Group is constantly striving to improve its customer experience, particularly through significant digital initiatives, including creating a unique customer experience leading to a 360° customer view. Our team is responsible for creating the 360° customer analytics view, deploying KPIs, and customer intelligence. We are currently seeking a Senior Analyst – Customer Intelligence to join this team.

Do you have a creative profile and a passion for customer intelligence and data? Do you enjoy uncovering insights? Join us to make an impact!

Your Mission

As part of an innovative and agile team, you will unlock the potential of customer data by leveraging the 360° view. Using your analytical expertise and strategic vision, you will identify high-value opportunities. You will utilize tools such as segmentation and predictive models to translate data into actionable insights, always aligning with business objectives.

Main Responsibilities

1. Explore customer data to identify strategic opportunities aligned with business goals.
2. Provide advanced analytics using tools like segmentation and predictive models to target key segments and growth opportunities.
3. Offer informed and critical recommendations to guide business strategies, considering operational constraints.
4. Develop and optimize data pipelines to create clear and actionable visualizations using tools such as Power BI.
5. Collaborate with stakeholders to transform insights into measurable actions.
6. Design strategic dashboards highlighting key performance indicators and emerging opportunities.
7. Identify and prioritize initiatives that impact business results and enhance customer experience.
8. Support the Growth Center teams to maximize data use in strategic projects.

Required Qualifications

• Bachelor's degree in mathematics, statistics, computer science, accounting, administration, or equivalent experience.
• At least 5 years of experience in data analysis within the financial and insurance sectors.
• Proactive, curious, rigorous, politically astute, team-oriented, with excellent communication skills.
• Ability to analyze, organize, and prioritize in complex environments.
• Proficiency with SQL, Python, Power BI, and Databricks (asset).
• Fluent in French and intermediate English, with the ability to attend training, communicate, and present complex issues.

Invest in Your Talent by Joining Our Team

Discover why many choose iA!

Company Overview

iA Financial Group combines the strength of a large company with a human touch, employing over 10,000 staff. We serve more than five million clients and 50,000 advisors with insurance, savings, and wealth management solutions.

With assets exceeding $235 billion, we are a key player in Canada and the U.S. The secret to our success? Investing in our people. For over 130 years, supporting our employees and partnering with industry leaders has driven our innovation.

At iA, we invest in you.

Our Commitment to Diversity and Inclusion

We support and celebrate diversity, striving to create an inclusive workplace for all, regardless of background, beliefs, gender, sexual orientation, age, marital status, family situation, or disability.

If you need assistance to make the recruitment process accessible, please contact us. We are happy to help.