Senior Customer & Technical Training Specialist

Thermo Fisher; Canada; On-site; CAD 143,810 - 215,680; Full time

Benefits offered by this job

Comprehensive medical and dental plans

Paid time off and holidays

Retirement and savings programs

Employee assistance programs

Job summary

Dormont Manufacturing Co is looking for a Senior Customer & Technical Training Specialist to develop and deliver high-quality training programs. In this role, you will create educational content and support training initiatives across our product portfolios, ensuring customer satisfaction and success.

The ideal candidate will have an advanced degree, strong facilitation skills, and expertise in e-learning tools. The role is office-based at our location in Canada. Compensation includes a competitive salary and extensive benefits.

Qualifications

• 6-8 years of experience in technical training or customer education roles.
• Experience in regulated environments is preferred.
• Fluency in English is required; additional languages are beneficial.

Responsibilities

• Develop high-quality training programs for customers and internal teams.
• Create educational content and support training initiatives.
• Implement comprehensive training strategies across product portfolios.

Skills

Technical knowledge of relevant product lines

Strong facilitation and presentation skills

Proficiency in e-learning development tools

Project management capabilities

Strong communication skills

Ability to create engaging training materials

Self-directed with organizational and time management abilities

Education

Advanced Degree in Chemistry, Engineering, Biology, or related field

Bachelor’s Degree with relevant experience

Tools

Articulate 360

Camtasia

Learning Management Systems (LMS)

Microsoft Office suite

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

This role requires an on-site presence at our 3501 Leonard Court, Santa Clara, CA location. Relocation assistance is not available for this position at this time.

Responsibilities

As a Senior Customer & Technical Training Specialist at Thermo Fisher Scientific, you’ll contribute to developing and delivering high-quality training programs that support our customers and internal teams. You’ll create educational content and support training initiatives across our product portfolios, from analytical instruments to laboratory solutions. In this collaborative environment, you’ll work with cross-functional teams to design and implement comprehensive training strategies that enhance customer experience and drive success. This role combines technical expertise with facilitation skills to deliver learning solutions through multiple modalities, including workshops, virtual sessions, and e-learning platforms.

Requirements

• Advanced Degree plus 6 years of experience, or Bachelor’s Degree plus 8 years of experience in technical training, product management, or customer education roles
• Preferred Fields of Study: Chemistry, Engineering, Biology, or related scientific/technical field
• Instructional design or adult education certifications beneficial
• Train-the-trainer certification advantageous
• Technical knowledge of relevant product lines (e.g., chromatography, mass spectrometry, electron microscopy)
• Experience developing and delivering both technical and soft-skills training programs
• Strong facilitation and presentation skills for both in-person and virtual environments
• Proficiency in e-learning development tools (e.g., Articulate 360, Camtasia, Brainshark)
• Experience with Learning Management Systems (LMS)
• Project management capabilities and ability to coordinate cross-functional initiatives
• Strong communication skills and ability to explain complex technical concepts clearly
• Ability to create engaging training materials and documentation
• Proficiency in Microsoft Office suite and content creation tools
• Experience in regulated environments (e.g., pharmaceutical, biotechnology) preferred
• Ability to travel up to 30-50% as required
• Strong interpersonal skills and ability to build relationships with teams
• Self-directed with organizational and time management abilities
• Fluency in English required; additional languages beneficial

Compensation and Benefits

The salary range estimated for this position based in California is $101,300.00–$151,925.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards