Senior Customer Success Manager Vancouver, Canada

Workato Inc; Toronto; Remote; USD 115,000 - 135,000; Full time

Job summary

A technology company is seeking a Senior Customer Success Manager to join their team in Toronto. The role focuses on driving customer success and engagement with their automation platform. Ideal candidates will have over 5 years of experience in customer success and possess strong communication, problem-solving, and analytical skills. This position offers a competitive salary starting at $125,000 plus bonuses and equity.

Benefits

Bonus

Equity

Flexible work environment

Qualifications

• 5+ years in consulting, customer success, or technical account management.
• Experience with SaaS or iPaaS.
• Understanding of complex business structures and stakeholder management.

Responsibilities

• Develop and maintain strategic relationships with customers.
• Provide technical expertise on products.
• Educate teams on the business value through automation.

Skills

Customer empathy

Communication skills

Problem-solving

Analytical skills

Collaboration

Time management

Education

Bachelor’s degree or equivalent

Job description

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.

Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com.

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.

We also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Recognition and awards include:

• Forbes’ Cloud 100: Top 100 private cloud companies in the world
• Deloitte Tech Fast 500: 17th fastest growing tech company in the Bay Area, 96th in North America
• Quartz: #1 best company for remote workers

Responsibilities

We are seeking an exceptional Senior Customer Success Manager - Commercial to join our growing team on the West Coast. You will work with customers to ensure their success and adoption of the Workato Intelligent Automation Platform, managing onboarding and ongoing engagement.

• Develop and maintain strategic relationships with customers to drive adoption and retention.
• Provide technical expertise on Workato products.
• Share best practices on deployment models and governance structures from both business and technical perspectives.
• Educate teams across People, Marketing, Sales, Customer, and Finance Operations on business value through automation.
• Create processes to increase product usage and identify cross-sell opportunities.
• Serve as the primary escalation point for customer issues, troubleshooting and resolving promptly.
• Analyze data to inform decision-making and product development.
• Build trust as a customer advocate within Workato.
• Availability to work US hours is required.

Requirements

• Bachelor’s degree or equivalent.
• 5+ years in consulting, customer success, or technical account management, preferably in SaaS or iPaaS.
• Experience with integration and business automation.
• Understanding of complex business structures and stakeholder management.
• Familiarity with roles in HR, Finance, Marketing, Sales, and Post-Sales operations.
• Comfort with revenue targets and growth metrics.
• Proven track record of customer retention and growth.
• Strong customer empathy and communication skills.
• Excellent problem-solving and analytical skills.
• Entrepreneurial mindset, adaptable to change.
• Experience in digital transformation is a plus.

Soft Skills / Personal Characteristics

• Effective prioritization and time management skills.
• Highly organized, capable of managing multiple projects.
• Issue resolution focus.
• Collaborative, adaptable, and proactive.
• Critical thinking and analytical skills.
• Excellent English communication skills, both written and oral.
• Fast learner, independent research skills.
• Proactive problem solver, willing to take on new initiatives.

Compensation for California residents starts at $125,000 base salary, plus bonus, equity, and other benefits.

Apply for this job by submitting your details through our application form.