Senior Customer Success Manager - Stadium & Venue Growth

Mappedin; Southwestern Ontario; On-site; CAD 100,000 - 135,000; Full time

Job summary

A leading indoor mapping company in Ontario is seeking a Senior Customer Success Manager to nurture relationships with stadiums and major venues. This role involves managing customer relationships, driving revenue through product adoption, and defining onboarding programs. Ideal candidates will have experience in customer success and project management, particularly in complex environments. The compensation range for this position is $100K – $135K annually, offering a dynamic and supportive work culture.

Qualifications

• Experience in Customer Success strategies, processes, and best practices.
• Ability to manage complex, multi-stakeholder projects.
• Experience with stadiums, arenas, or large venues.

Responsibilities

• Manage customer relationships at strategic and tactical levels.
• Drive revenue by increasing product adoption and satisfaction.
• Define tailored onboarding programs for customers.
• Collaborate with product teams on customer feedback.
• Monitor KPIs and report progress.

Skills

Customer Success strategies

Project management

Account management methodologies

Relationship management

Experience with CAD files

Illustrator / design tools

Job description

A leading indoor mapping company in Ontario is seeking a Senior Customer Success Manager to nurture relationships with stadiums and major venues. This role involves managing customer relationships, driving revenue through product adoption, and defining onboarding programs. Ideal candidates will have experience in customer success and project management, particularly in complex environments. The compensation range for this position is $100K – $135K annually, offering a dynamic and supportive work culture.