Senior Customer Success Manager, Enterprise (Remote - North America)

Jobgether; Canada; Remote; USD 120,000 - 175,000; Full time

Job summary

An innovative firm is seeking a Senior Customer Success Manager to drive client success in the private capital markets. This role involves building strategic relationships with enterprise clients, ensuring they maximize their software investment. You will collaborate with cross-functional teams to tailor solutions and track client success metrics. If you are passionate about client success and thrive in a dynamic environment, this opportunity offers a chance to make a significant impact while enjoying a competitive salary and comprehensive benefits.

Benefits

Comprehensive health, dental, and vision coverage

Unlimited vacation policy

401(k) retirement plan

Annual stipend for professional development

Mental wellness support

Home office setup allowance

Paid family leave

Annual variable bonus

Equity options

Fertility and family planning assistance

Qualifications

• 8+ years in a client-facing role, ideally in customer success or account management.
• Proven ability to turn client needs into actionable plans and measurable outcomes.

Responsibilities

• Build and manage strategic relationships with enterprise clients.
• Design and execute customer success plans, tracking KPIs and client initiatives.

Skills

Client Relationship Management

Communication Skills

Account Management

Negotiation Skills

Data Analysis

Education

Bachelor's Degree

Job description

Senior Customer Success Manager, Enterprise (Remote - North America)

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our partner companies is currently looking for a Senior Customer Success Manager, Enterprise in North America.

In this strategic role, you will partner with some of the largest clients in the private capital markets to ensure they realize maximum value from their software investment. You will serve as a trusted advisor, building deep relationships with decision-makers and key users, driving adoption, retention, and account growth. You'll collaborate with cross-functional teams—including product, sales, and support—to tailor solutions that meet each client's unique goals. This is a high-impact opportunity ideal for someone passionate about client success, comfortable with complexity, and eager to work across multiple business functions. Your ability to translate client needs into tangible results will be critical.

Accountabilities:

1. Build and manage strategic relationships with enterprise clients, including executives and power users
2. Develop deep knowledge of each client's business goals and align platform use to support growth and success
3. Design and execute customer success plans, tracking KPIs and client initiatives
4. Identify expansion opportunities and negotiate solutions to deepen engagement
5. Proactively monitor client health using engagement and usage data, addressing risks early
6. Act as the client advocate internally, ensuring smooth collaboration with support and product teams
7. Guide clients through onboarding, implementation, and renewals with a focus on long-term value
8. Lead client-facing meetings and presentations, representing the company with executive presence
9. Partner with internal stakeholders to reflect customer feedback in future product and service offerings

Requirements

1. 8+ years in a client-facing role, ideally in customer success or account management
2. Experience with private markets (real estate, venture capital, private equity) or fund administration is preferred
3. Proven ability to turn client needs into actionable plans and measurable outcomes
4. Skilled at building trust with senior stakeholders, including C-level executives
5. Demonstrated success managing large, complex accounts and cross-functional initiatives
6. Excellent verbal and written communication skills, with strong presentation capabilities
7. Ability to manage time, priorities, and multiple workstreams effectively
8. Proactive, adaptable, and motivated by continuous learning and growth
9. Bachelor's degree or equivalent professional experience

Benefits

• Competitive base salary: $120,000-$175,000 (based on experience and location)
• Annual variable bonus and equity options
• Comprehensive health, dental, and vision coverage for you and your family
• Mental wellness support and life/disability insurance
• Fertility and family planning assistance
• Unlimited vacation policy + company-paid holidays
• Paid family, medical, and bereavement leave
• 401(k) retirement plan
• Healthcare FSA and commuter benefits
• Home office and technology setup allowance
• Annual stipend for professional development

Jobgether hiring process disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.

If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Non-profit Organizations and Primary and Secondary Education