Senior Customer Solutions Architect- Service Now

Intello Technologies Inc.; Toronto; Hybrid; CAD 106,000 - 160,000; Full time

Job summary

An established industry player is seeking a Senior Customer Solutions Architect to bridge the gap between sales and customers. In this pivotal role, you will customize solutions on the ServiceNow platform, ensuring successful implementation and fostering long-term partnerships. Collaborate with the sales team to create impactful proposals and manage client relationships, while demonstrating industry trends and technologies. This position offers a dynamic environment where your expertise will drive significant business outcomes and enhance customer satisfaction. Join a forward-thinking team dedicated to innovation and making a difference in the digital landscape.

Benefits

Minimum 3 weeks of vacation

Flexible benefits plan

Company matched pension

Share purchase programs

Career growth opportunities

Community involvement opportunities

Qualifications

• 3+ years in a ServiceNow consulting role with large enterprise customers.
• Experience delivering discovery workshops and engaging software demonstrations.

Responsibilities

• Act as the main technical liaison between sales and customers.
• Prepare sales proposals and manage Proof of Concept engagements.
• Translate customer requirements into statements of work.

Skills

Organizational Skills

Time Management

ServiceNow Modules (ITSM, CSM, SPM, HRSD, ITAM/SAM, ITOM)

Effective Communication

Engaging Software Demonstrations

Education

Experience in ServiceNow Consulting

ServiceNow CIS Certifications

Tools

ServiceNow

Job description

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Senior Customer Solutions Architect- Service Now

Location:

Vancouver, BC, CA; Surrey, BC, CA; Calgary, AB, CA; Ottawa, ON, CA; Toronto, ON, CA; Burnaby, BC, CA; Edmonton, AB, CA

Jobs by Category: Technology Solutions

Job Function: Sales & Professional Services

Status: Full Time

Schedule: Regular

Description

Ready to create innovative solutions and best practices?

As a crucial member of the TELUS Business Enterprise Service Management (ESM) Practice, you will bridge the gap between our Sales team and prospective customers, ensuring the successful implementation and adoption of ServiceNow solutions.

Our team and what we’ll accomplish together

By collaborating closely with the Sales team, you will tailor value messaging to address the specific challenges, needs, and use cases of our customers, driving impactful business outcomes. Together, we will manage proof of concept engagements, creating solution-driven relationships that result in comprehensive sales proposals, scope of work documents, and RFP/RFI responses. Our collective efforts and high-level client relationships will enable us to become trusted advisors, ensuring customer satisfaction and fostering long-term partnerships.

What you’ll do

1. Serve as the main technical liaison between the TELUS Business sales team and prospective customers.
2. Assist in the preparation of sales proposals, scope of work, and RFP/RFI documents based on customer needs.
3. Configure and maintain live demonstration environments of ServiceNow Instances.
4. Work closely with the Sales team to ensure the understanding and positioning of solutions.
5. Join sales team meetings with existing and new customers to provide solution assistance.
6. Create and manage Proof of Concept (PoC) engagements with prospects.
7. Proactively follow up with the Sales team and prospects for additional information or clarifications.
8. Accurately translate customer requirements into TELUS Business statements of work through collaboration with the Sales team, Delivery Leads, and customers.
9. Partner with sales and technical teams to manage overall client relationships and sales of additional products and services.
10. Manage high-level expectations and earn the trust and respect of all stakeholders to become their trusted advisor.
11. Demonstrate awareness of industry trends, developments, and leading-edge technologies, presenting senior management with evaluations and recommendations.
12. Other duties as required.

Qualifications

What you bring

1. Strong organizational skills and time management.
2. Experience delivering discovery and requirements workshops, Proof of Concepts, and engaging software demonstrations.
3. Experience and/or certifications with one or more ServiceNow modules: ITSM, CSM, SPM, HRSD, ITAM/SAM, and ITOM.
4. 3+ years' experience in a ServiceNow consulting role with large enterprise customers.

Great-to-haves

1. Numerous ServiceNow CIS certifications.
2. Effective communication with both ServiceNow technical teams and C-Level stakeholders.

Salary Range: $106,000-$160,000

Performance Bonus or Sales Incentive Plan: $25,000-45,000

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

1. Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family.
2. Flexibility to work in-office, virtually or a combination of both, based on the role's requirements.
3. Generous company matched pension and share purchase programs.
4. Opportunity to give back to communities in which we work, live and serve.
5. Career growth and learning & development opportunities to develop your skills.
6. And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications.

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.