Senior Customer Service Representative – Work from home - English

TTEC; Quebec; Remote; CAD 48,000 - 52,000; Full time

Job summary

A leading customer service provider is seeking a Senior Customer Service Representative to work from home in Canada. The role involves assisting customers with scheduling and resolving issues, requiring excellent communication and problem-solving skills. Candidates must have at least one year of customer service experience and a high school diploma. Competitive salary and a supportive work culture are offered.

Benefits

PTO

Tuition reimbursement

Health and wellness incentives

Qualifications

• 1+ year of customer service experience required.
• High school diploma or equivalent mandatory.
• 1+ year or more post-secondary education or equivalent experience needed.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customer issues.
• Organize preventive maintenance site visits efficiently.

Skills

Customer service experience

Effective communication

Problem-solving

Education

High school diploma or equivalent

Post-secondary education

Tools

Computer skills

Job description

Overview

Senior Customer Service Representative – Work from home - English. Get AI-powered advice on this job and more exclusive features. Your potential has a place here with TTEC’s award-winning employment experience. As a Senior Customer Service Representative working remotely in Canada, you’ll be a part of bringing humanity to business.

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Canada says it all.

What You’ll Be Doing

Do you have a passion for helping others and giving them peace of mind? You’ll work with customers to effectively schedule and plan preventive maintenance for equipment. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

Responsibilities

• Answer incoming communications from customers via calls, emails and other message formats
• Conduct research to provide answers for customers to resolve their issues
• Utilize system tools and other resources to find the best contact information for customers and proceed to update systems
• Organize and arrange preventive maintenance site visits to be as efficient as possible, minimizing travel time and multiple visits to the same site
• Communicate with customers and Field Engineers via phone and email to schedule and reschedule appointments
• Mentor junior team members and provide training on best practices

What You Bring To The Role

• 1+ year of customer service experience
• 1+ year or more post-secondary education or 2 years of equivalent experience
• High school diploma or equivalent
• Recognize, apply and explain your product or service knowledge
• Computer experience
• Must already reside in Canada

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Note: Visit information and links have been removed for clarity and to ensure accessibility of this description.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to a Team Lead. You'll contribute to the success of the customer experience and the success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Primary Location CA-Quebec-Montreal

Employment type Full-time

Job function Other

Industries

• IT Services and IT Consulting
• Outsourcing and Offshoring Consulting
• Telecommunications

Montreal, Quebec, Canada CA$48,000 - CA$52,000