Senior Customer Service Representative (Motivator) - London Sherwood Forest Mall

GoodLife Fitness; London; On-site; Full time

Job summary

GoodLife Fitness is seeking a Senior Customer Service Representative (Motivator) for their London Sherwood Forest Mall location. In this role, you'll serve as a key contact for members, promoting fitness goals and enhancing customer experiences. The position requires strong communication skills, a passion for fitness, and a commitment to a diverse and inclusive environment. With ongoing training and a fun atmosphere, there is potential for career growth within the company.

Benefits

Ongoing training and development

Unlimited growth potential in sales and management

Rewards through monthly incentives and contests

Fun and energetic atmosphere

Qualifications

• Must have a High School diploma or currently working to complete.
• CPR certification required within 3 months of employment.
• Strong customer service and communication skills are essential.

Responsibilities

• Motivate and encourage members to meet their fitness goals.
• Handle member questions and concerns courteously.
• Manage club supply inventory and assist with events.

Skills

Passion for fitness

Strong communication skills

Customer service skills

Planning and organization skills

Education

High School diploma

CPR certification (required within 3 months)

Job description

Senior Customer Service Representative (Motivator) - London Sherwood Forest Mall

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Senior Customer Service Representative (Motivator) - London Sherwood Forest Mall

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SENIOR CUSTOMER SERVICE REPRESENTATIVE (MOTIVATOR)

Who is a Senior Customer Service Representative (Motivator)?

As the face of GoodLife Fitness, a Senior Motivator delivers high quality experiences and is considered the information source for all members and prospective members.

Do you have what it takes?

• Passion for fitness
• Strong communication and customer service skills
• Strong planning and organization skills
• High School diploma, or working on completion
• CPR certification required within 3 months of employment
• Must be committed to contributing to a culture that celebrates diversity, equity and inclusion and embraces social and environmental responsibility

What will you be doing?

• Motivate and encourage the members to meet their fitness goals
• Greet and welcome members in a warm and friendly manner. Member needs met courteously and promptly
• Handle member questions and concerns with courteous and professionalism
• Book appointments to accommodate members needs
• Have knowledge and ability to sell and answer questions regarding memberships and other services
• Adhere to and promote monthly marketing
• Manage club supply inventory and place orders
• Track equipment maintenace and repair logs
• Run club errands and conduct bank runs
• Plan and organize club events

What's in it for you?

• Ongoing training and development to ensure a long and successful career path
• Unlimited growth potential in sales and management
• Rewards through monthly incentives and contests
• Fun and energetic atmosphere to come to every day!

Compensation : 19.70 - $21.20

This job posting is for an existing vacancy.

Diversity and Inclusion

At GoodLife Fitness, we are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable. If you require an accommodation for the recruitment / interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Recruitment Fraud Alert

Many companies are experiencing an increase in recruitment fraud in the form of fake job postings on social media and career sites.

Protect yourself :

GoodLife Fitness, Fit4Less, canfitpro, and GoodLife Kids Foundation positions are posted to jobs.goodlifefitness.com and must be applied to via the secure portal on that site; Job offers or requests for banking information or your SIN will never be sent via email, phone, or text message; Please verify that the person you are communicating with has an @goodlifefitness.com, @fit4less.ca, @canfitpro.com, or @goodlifekids.comemail address.

If you currently work for us, Associates should only apply to positions on the Jobs Hub in Workday and all job offers, requests for banking information or your SIN should be completed when logged into Workday. We will never ask you to send this information via email, phone or text.

Please verify that the person you are communicating with has an @goodlifefitness.com, @fit4less.ca, @canfitpro.com, or @goodlifekids.comemail address.

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