Senior Customer Operations Manager

ZipRecruiter; Burlington; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading distributor of shipping materials is seeking a Senior Customer Operations Manager to empower teams and enhance service quality. Candidates should have over 5 years of experience in customer service or product management, including leadership roles. The position offers extensive benefits, including health insurance, a 401(k) match, and opportunities for professional development.

Benefits

Complete health insurance coverage

401(k) with 6% employer match

Paid holidays and generous paid time off

Tuition Assistance Program

Qualifications

• 5+ years of experience in Customer Service or Product Management.
• 2+ years in a management role.
• Willingness to travel to North American branches and vendors.

Responsibilities

• Manage Backorder and Custom / Drop-Ship operations.
• Guide leaders in analyzing department results.
• Track and report gross profit and customer feedback metrics.
• Enhance customer service processes and identify new product opportunities.
• Build strong vendor relationships.

Skills

Customer Service

Product Management

Analytical Skills

Vendor Relations

Microsoft Office

Education

Bachelor’s degree

Tools

Order Entry Systems

Purchase Order Systems

Job description

Job Description

Senior Customer Operations Manager

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Fast, friendly, and customer-focused – that’s what makes Uline’s customer service legendary! As a Senior Customer Operations Manager, continue this legacy by empowering our team to minimize order delays and deliver the exceptional experience our customers love.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

• Manage Backorder and Custom / Drop-Ship operations, focusing on quality, speed and accuracy.
• Guide leaders in analyzing department results for trends and improvement opportunities.
• Track and report gross profit, return, vendor performance and customer feedback metrics.
• Work with other Uline teams to enhance customer service processes and identify new product opportunities.
• Build strong vendor relationships to resolve issues quickly and enhance service quality.

Minimum Requirements

• Bachelor’s degree.
• 5+ years of experience in Customer Service or Product Management, including 2+ years in a management role.
• Knowledge of Order Entry, Purchase Order Systems and Microsoft Office.
• Travel to Uline’s North American branches and to vendors.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Café featuring affordable daily meal options from local restaurants.
• On-site fitness center and beautifully maintained walking paths.
• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.

Uline is adrug-free workplace. All positions are on-site.

EEO/AA Employer/Vet/Disabled