Senior Customer Experience Specialist - Travel Essentials

Outletcollectionwinnipeg; Winnipeg; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Customer Experience Specialist to join their team in Winnipeg. This role focuses on delivering exceptional customer service and enhancing the travel experience for customers. You will be responsible for training and developing your team, sharing your passion for travel, and embodying the brand's vision. If you have a strong retail background, excellent communication skills, and a love for travel, this opportunity is perfect for you. Join a dynamic team where your contributions will make a significant impact on customer satisfaction and team success.

Qualifications

• 3 to 5 years of retail experience in a customer-focused environment.
• Strong skills in training, coaching, and communication.

Responsibilities

• Deliver outstanding customer service and create amazing experiences.
• Lead training and development of the team and share expertise.

Skills

Customer Service

Training and Coaching

Interpersonal Skills

Communication Skills

Time Management

Multi-tasking

Job description

WHAT WILL YOU DO? As Senior Customer Experience Specialist, your role is to deliver outstanding customer service to create an amazing experience for your travelers and give them peace of mind for their journey. You lead the training and development of your team and share your knowledge and expertise on all products in your store and on everything related to travel. You are a Brand Ambassador; you embody the Bentley vision and our values, so you take pride in sharing your expert product knowledge and your passion for travel to your customers and your team.

YOUR PROFILE

• You have a minimum of 3 to 5 years of relevant retail experience;
• You have proven skills in training and coaching;
• You are passionate about travel;
• You are customer focused;
• You have strong interpersonal skills;
• You can multi-task and work in a fast-paced environment;
• You have excellent communication skills, both written and verbal;
• You have excellent time-management and organizational skills;
• You are available to work on days, evenings and weekends.

Does this sound like you? Take the next step in your journey. JOIN US!

Position Type:

• Full-time
• Part-time

Location: Winnipeg, Manitoba