Senior Customer Experience Specialist

One Degree Organic Foods; Mission; On-site; CAD 40,000 - 46,000; Full time

Benefits offered by this job

On-the-job training

Benefits package

Career development

Job summary

Pacific Coast Children's Resources is seeking a dedicated Child Youth Worker to join our team in Mission, BC. You will support youth in community-based staffed homes, promoting independence and well-being while upholding high standards of care.

You will collaborate with a multidisciplinary team, contribute to Personal Service Plans, and ensure accurate documentation of daily activities and health information.

Qualifications

• Grade 12 education required.
• Child and Youth Care Diploma or equivalent preferred.
• Minimum 2 years of experience in community social services with youth facing mental health/substance use challenges.

Responsibilities

• Provide care and support to youth in staffed homes within the community.
• Empower youth to be independent and participate in Personal Service Plans.
• Maintain rights and safety, and advocate as needed.
• Assist with activities of daily living and medication administration.
• Document daily activity and PHI in the case management system.

Skills

Communication skills

Non-verbal communication

Trauma-Informed Practice

First Aid/ CPR

Education

Grade 12 education

Child and Youth Care Diploma or equivalent

Tools

Emergency First Aid/CPR certificate

Food Safe certificate

Job description

Last updated: 20 hours ago

Child Youth Worker

CA$29.22–CA$33.54 per hour

Full-time

As our Child Youth Worker, you will work as part of a vibrant team to provide care and support to young people living in staffed homes within their community.

You’ll encourage and empower the youth we support to be independent, self-determining, and live the life they envision while maintaining excellent standards of care, health, and safety.

Your natural ability to care for others and work both independently and collaboratively as a member of a multidisciplinary team will allow you to influence your team’s success.

Core Responsibilities
Ensure the supported child’s rights and choices are respected and advocate as needed
Interact effectively with children we support
Empower the children we support to be full citizens of their community
Participate in the development, implementation, and documentation of Personal Service Plans
Foster positive relationships with the child’s family members, professionals, co-workers, and members of the community
Assist with activities of daily living and medication administration
Excellent understanding of behaviour management principles and strategies including mental health needs
Record the daily activity and personal health information (PHI) of the children we support on our case management database
To work in conjunction with the children we support to ensure their home is clean and well maintained at all times, including daily food preparation and light housekeeping duties
You will have Grade 12 education Child and Youth Care Diploma or equivalent Minimum 2 years of experience in community social services working with youth experiencing significant mental health, substance use, and/or concurrent disorder challenges in a multidisciplinary health care setting.

Experience in Trauma-Informed Practice, Harm Reduction, and Recovery-Oriented Care
Current Emergency First Aid/CPR and Food Safe certificates
Previous behaviour management course/training
Ability to effectively communicate (verbal & written) with team members, professionals, families, and community members
Non-verbal communication skills
Unrestricted Class 5 Driver’s license.

If driving a commercial company vehicle, a Class 4 license is required.

Satisfactory Drivers Abstractor Criminal record clearance for children and vulnerable adults Ministry of Children and Family Development (MCFD) HUB clearance Moderate computer literacy Eligibility to work in Canada

Pacific Coast Children's Resources offers work you can feel fulfilled by through quality programs and services to people who live with disabilities that promote independence, self-growth, and community integration.

Pacific Coast Children's Resources is steadily growing, creating dynamic environments to work and learn.

We encourage you to partner with us in fostering healthy, energetic lives by showcasing your passion for care, connecting to the communities we serve and collaborating in our culture of teamwork that makes Pacific Coast Children's Resources a great place to work.

What we offer
On-the-job training: MANDT, JOHS, Diversity and Inclusion, Medication Safety, Confidentiality and Privacy, Trauma-Informed Practice, First Aid and CPR re-certification Community involvement An inclusive, supportive work environment Competitive Salary $29.22 – $33.54 per hour Comprehensive Medical, Dental, and Vision care benefits package Career development opportunities We believe that a strong commitment to diversity & inclusion enables us to truly make services better for everyone.

We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

Our goal is to ensure at every interaction all are welcome, comfortable, and safe.

At Pacific Coast Children's Resources, we understand that experience comes in many forms.

We’re dedicated to adding new perspectives to the team - so if your experience is close to what we’re looking for, please consider applying.