Senior Customer Experience Associate - Speedvale & Stevenson, Guelph

Scotiabank; Guelph; On-site; CAD 42,000 - 56,000; Full time

Job summary

Scotiabank in Guelph is seeking a Senior Customer Experience Associate to provide exceptional service across the customer journey. You will act as a lobby leader, nurture relationships, identify sales opportunities, and introduce clients to mobile and self-service banking tools.

The role emphasizes teamwork, strong communication, and a proactive approach to helping clients achieve their financial goals while maintaining a customer-centric culture.

Qualifications

• Experience in delivering strong customer service and handling diverse client needs.
• Ability to identify simple sales opportunities and explain financial options.
• Familiarity with mobile and online banking tools and how to promote them.

Responsibilities

• Build strong customer relationships and deliver excellent service in-branch interactions.
• Uncover and address customer needs, guiding them toward suitable solutions.
• Explain banking concepts clearly and promote digital/self-service options to clients.

Skills

Customer service

Sales

Digital banking knowledge

Job description

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Title: Senior Customer Experience Associate - Speedvale & Stevenson, Guelph

Requisition ID: 278571

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you? In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you:

• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Have experience with conducting simple sales, proactive marketing calls and providing financial advice
• Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options
• Previous banking experience is a strong asset

What’s in it for you?

• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• An organization committed to making a difference in our communities‑ for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development
• A competitive compensation and benefits package

Location(s): Canada : Ontario : Guelph

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and our communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.