Senior Customer Experience Associate - Somerset & Bronson, Ottawa, ON (37.5 hours/week)

Scotiabank; Ottawa; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Career development opportunities

Job summary

Scotiabank in Ottawa, ON is seeking a Senior Customer Experience Associate to serve as the face of the branch. You will build strong customer relationships, drive simple sales, and guide clients to use digital banking tools.

The role emphasizes delivering outstanding service, meeting branch targets, and collaborating with a team to support customers throughout their banking journey.

Qualifications

• Experience delivering exceptional customer service in a branch or retail setting.
• Ability to identify simple sales opportunities and explain products clearly.
• Proven ability to work in a target-based environment and within a team.

Responsibilities

• Act as lobby leader and ensure customers are triaged and assisted.
• Identify and fulfill simple sales opportunities, including opening accounts and processing GICs.
• Promote and demonstrate mobile banking applications to clients.

Skills

Customer service

Sales-oriented

Communication

Digital banking knowledge

Tools

CRM software

Job description

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Title: Senior Customer Experience Associate - Somerset & Bronson, Ottawa, ON (37.5 hours/week)

Requisition ID: 278452 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you? In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you:

• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Have experience with conducting simple sales, proactive marketing calls and providing financial advice
• Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options
• Previous banking experience is a strong asset

What’s in it for you?

• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• An organization committed to making a difference in our communities– for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development
• A competitive compensation and benefits package

Location(s): Canada : Ontario : Ottawa

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and our communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.