Senior Customer Engineer HOT

GeoComply; Vancouver; Hybrid; USD 100,000 - 140,000; Full time

Job summary

GeoComply is looking for a Customer Engineer to bridge the gap between customer needs and product development. This role involves deep technical understanding and direct customer engagement to facilitate successful integrations. The ideal candidate will possess strong technical skills, effective communication abilities, and a passion for customer success, contributing to the company's innovative solutions in geolocation and cybersecurity.

Benefits

Performance-based bonus

Equity plans

Paid vacation and sick days

Extended health benefits

Sports and Physical Wellness budget

Team-building events

Qualifications

• Proven experience in a technical role focused on customer interaction.
• Strong understanding of software development lifecycles and API integrations.
• Excellent communication skills for technical explanations.

Responsibilities

• Serve as the primary technical contact for all customers.
• Collect and prioritize customer feedback for product improvements.
• Collaborate with engineering teams to ensure smooth integration solutions.

Skills

Technical problem-solving

Customer engagement

Communication

Analytical skills

Education

Bachelor's degree in Computer Science or Engineering

Job description

We’re GeoComply! We are at the forefront of geolocation, cybersecurity, and anti-fraud innovation, developing and delivering cutting-edge technologies to help ensure regulatory compliance, combat bad online actors, alleviate user friction, and protect businesses from fraud.

Achieving significant business and revenue growth over the past three years and dubbed a tech “Unicorn,” GeoComply has been trusted by leading global brands and regulators for over ten years. Our compliance-grade geolocation technology solutions are installed on over 400 million devices and analyze over 12 billion transactions a year.

At the heart of it all is the people, united by a deep commitment to problem-solving and revolutionizing how people and businesses use the internet to instill confidence in every online interaction. With teams across five countries, three continents, and a global customer base, we have no plans to slow down.

The Role

GeoComply is seeking a highly technical and customer-focused Customer Engineer (or Integration Engineer) to join our Product and Engineering organization. In this critical role, you will be the primary technical bridge between our key customers and our product development lifecycle, ensuring successful integrations and driving product improvements based on direct customer feedback.

You will be responsible for deeply understanding our customers' technical environments, integration challenges, and requirements. By translating these insights into actionable technical specifications and user stories, you will directly influence our product roadmap and contribute to delivering solutions that meet their needs effectively.

The ideal candidate is a hands-on technical expert with a strong customer-centric mindset and the ability to engage in deep technical discussions with customers. You will be adept at collecting valuable feedback, prioritizing it for the product backlog, and collaborating closely with the engineering team to deliver seamless integrations and valuable new features.

Key Responsibilities

• Serve as a technical point of contact for all customers throughout their integration journey and beyond, gaining a deep understanding of their technical environments, challenges, and integration requirements.
• Conduct in-depth technical discussions with customers to analyze their integration needs and translate them into clear, detailed technical specifications, integration plans, and user stories for the engineering team.
• Collect, analyze, and prioritize customer feedback related to integrations and product functionality, ensuring valuable insights are incorporated into the product backlog.
• Work closely with the Product Management team to align customer needs with the product roadmap, particularly focusing on integration-related requests.
• Collaborate directly with the engineering team to brainstorm technical solutions, ensure the feasibility of integration requests, and facilitate smooth implementation.
• Communicate complex technical concepts and integration processes effectively to customers, sales teams, and internal stakeholders.
• Assist existing customers with technical integration inquiries, providing direct support for complex issues and escalating appropriately to the engineering team when necessary.
• Proactively seek to understand the competitive landscape in relation to integrations and product features, providing insights based on customer interactions and market awareness.

Who You Are

• Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
• Proven experience in a technical role (e.g., Software Engineer, Solutions Architect, Technical Consultant, Customer Success Engineer, Customer Engineer, Integration Engineer) with substantial direct customer interaction and a focus on technical problem-solving.
• Experience in a customer-facing technical role with responsibilities for understanding customer needs and translating them into technical requirements.
• Strong understanding of software development lifecycles, API integrations, and technical architecture principles.
• Excellent technical communication and presentation skills, with the ability to explain complex technical concepts clearly and concisely to both technical and non-technical audiences.
• Demonstrated experience working closely and collaboratively with engineering teams to deliver technical products or features, particularly focusing on integration aspects.
• Proven ability to influence technical discussions and contribute to technical decision-making within a product development context.
• Familiarity with agile development methodologies and backlog management.
• Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing customer integration challenges.

Salary Range

Our compensation reflects the cost of labor across several Global markets. The salary for this position ranges from $100,000/year up to $140,000/year. Pay is based on several factors evaluated throughout the interview, including market location, job-related knowledge, skills, and experience. At GeoComply, our salary bands are crafted with purpose. They testify to the diverse range of skills and experiences that fuel our success.

In addition to our competitive salary package, we also offer the following personal and professional development benefits:

Performance-based bonus

Equity plans

Paid vacation and sick days

Extended health benefits

Sports and Physical Wellness budget (30% of L&D Allowance)

Charitable and DEI initiatives

Team-building events

Apply Now!

Interested in joining our team? Send us your resume and a cover letter.We can’t wait to meet you!

Commitment to Diversity and Equity.

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity rather than ticking boxes, so if this resonates with you, please apply.

Search Firm Representatives Please Read Carefully

We do not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by GeoComply due to an agency referral where no existing agreement exists with the GeoComply Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the GeoComply Talent Acquisition Team.

Why GeoComply?

Joining the GeoComply team means you’ll be part of an award-winning company to work, learn and grow. We are fast-paced, high-impact, and have a can-do team culture.

To be successful in our organization, you need an eager attitude, professionalism, and the confidence to willingly work to prove yourself and your ideas, and earn the trust of the organization.

Here’s why we think you’d love working with us.

We’re working towards something big

We’ve built a reputation as the global market leader for geolocation compliance solutions for over 10 years. We’re trusted by customers from all over the world, and the next few years will be particularly exciting as we continue to scale across new markets.

Our values aren’t just a buzzword

Our values are the foundation for what we as a company care about most. They signify the commitment we make to each other around how we act and what we stand for. They are our north star as we work together to build a company we’re all proud to be a part of. Learn more, here .

Diversity, equity, and inclusion are at the core of who we are

In collaboration with our team and external partners, we promote DEI in our recruitment and hiring practices; scholarships and financial aid; training and mentorship programs; employee benefits, and more.

Learning is at the heart of our employee experience

At GeoComply, we foster an environment that empowers every employee to gain the knowledge and abilities needed to perform at their very best and help our organization grow. From a professional development budget to local training opportunities, knowledge-sharing sessions and more, we are continually investing in employee career growth and development.

We believe in being a force for good

We profoundly care about our impact on the world and strive to make meaningful contributions to the communities we work and live in. Our Impact division focuses on philanthropic and social responsibility initiatives, including supporting our local communities, advancing equality, and harnessing our technology to protect vulnerable groups. Learn more, here .

We care about our team

Our GeoComply team is talented, driven and hard-working, and is known for its positive attitude and energy. At GeoComply, we take care of our employees with the total package. Team members are generously rewarded with competitive salaries, incentives, and a comprehensive benefits program.

GeoComply culture thrives on a dynamic mix of in-person energy and independent focus and we champion a hybrid work model that blends the energy of in-person collaboration with the flexibility to work from home. Our 3-day in-office policy fosters teamwork and innovation, while also recognizing the importance of individual work styles and needs.

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At GeoComply, we live our value of Act with Integrity. Our workplace is built on mutual respect and inclusion, and we welcome applicants of all backgrounds, experiences, beliefs, and identities. Creating an accessible interview experience for all candidates is important to us. If you have any requests (big or small) throughout our hiring process, please don’t hesitate to let us know so we can do our best to prioritize your needs.

We care about your privacy and want you to be informed about your rights. Please read our Applicant Privacy Notice before applying for the position.

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