Senior Customer Delivery Manager

Geotab; Waterloo; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

Join a leading company in IoT and connected transportation as a Senior Customer Delivery Manager. You will drive customer success through strategic project management, working collaboratively with teams to enhance customer satisfaction and optimize product adoption. This exciting role requires a customer-obsessed individual with strong project management skills and a passion for technology. At Geotab, you'll be part of an innovative culture focused on growth and inclusion.

Benefits

Flex working arrangements

Home office reimbursement program

Baby bonus & parental leave top up program

Online learning and networking opportunities

Electric vehicle purchase incentive program

Competitive medical and dental benefits

Retirement savings program

Qualifications

• 5-8 years of experience in Project Management or Customer Delivery.
• Experience in working with business stakeholders within a cross-functional matrix environment.
• Ability to manage complex implementations and deliver results.

Responsibilities

• Oversee planning, execution, and completion of projects for optimal customer experience.
• Manage strategic customer-facing projects from inception to delivery.
• Provide leadership and motivate project teams to achieve goals.

Skills

Customer Relationship Management

Project Management

Analytical Skills

Leadership

Problem Solving

Education

Professional Project Management (PMP) certification

Tools

Google Suite

Jira

Job description

Geotab is a global leader in IoT and connected transportation and certified “Great Place to Work.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace , offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out ourblog and follow us @InsideGeotab onInstagram . Join ourtalent network to learn more about job opportunities and company news.

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Senior Customer Delivery Manager who will drive the success of strategic customer-facing projects, ensuring timely and effective delivery of product pilots and implementations to drive greater product adoption across key industry segments. We are looking for highly motivated customer obsessed individuals to help us build a world class pilots and implementation team from the ground up. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As a Senior Customer Delivery Manager your key area of responsibility will be overseeing the planning, execution, and successful completion of projects focused on optimizing a premier customer experience. You will be responsible for managing strategic customer-facing projects from inception to delivery, ensuring timely implementation of product pilots that drive adoption across key industry segments. You will serve as a driving force in bringing dynamic customer focused solutions to life while having a tangible lasting impact on customer satisfaction and success. You will need to work closely with internal cross-functional teams and external strategic customers to deliver high impact results that contribute to the company's strategic growth.

To be successful in this role you will be a customer-obsessed professional with exceptional customer relationship management skills and strong written and verbal communication abilities, with the capacity to build collaborative relationships that drive service excellence. In addition, the successful candidate will have strong project management expertise combined with technical knowledge, analytical skills with an ability to identify customer needs, develop effective solutions, and manage complex implementations through completion while leveraging your ideas and expertise to help drive the next wave of customer success.

How you'll make an impact:

Responsible for overall project execution success, serving as the main point of contact for customers and senior management for the project.

Support all aspects of the implementation and progression of assigned projects, from original concept through project closure activities.

Provide leadership to the project team by building and motivating team members to meet project goals and adhere to their responsibilities and project milestones.

Define project goals and deliverables that align with the company’s strategic objectives and customer expectations.

Define high-level work plans, key project tasks and deliverables, and manage the integration of resources and knowledge across projects and tasks.

Manage project issues, risks, and changes in scope to mitigate impact to customer experience and critical path deliverables.

Provide status reporting regarding project milestones, deliverables, dependencies, risks and issues — communicating across leadership.

Lead initiatives to establish best practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization.

Collect customer feedback and lessons learned to continuously improve project management processes & best practices.

Coach, mentor and motivate more junior Customer Delivery Managers.

What you'll bring to the role:

5-8 years of experience in Project Management or Customer Delivery.

5-8 years of experience working with business stakeholders within a cross-functional matrix environment.

Professional Project Management (PMP) certification or PMI-based certification highly valued.

Proven ability to successfully drive projects to completion while managing the right balance of process without burdening the entrepreneurial spirit of the company.

Strong leadership, diplomatic and motivational skills including the ability to lead up, across and down multiple business and technology organizations.

Ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence.

Self-motivated and decisive with the ability to adapt to change and competing demands.

Flexible with proven ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.

Experience leading, motivating and managing various project team sizes, including internal and external resources, while holding team accountable for performance.

Experience in establishing practices, templates, policies, tools and partnerships to expand and mature our service solutions.

A strong team-player with the ability to engage with all levels of the organization.

Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides), Jira.

Entrepreneurial mindset and comfortable in a flat organization.

Experience working within a technical or engineering organization/knowledge of the high-technology industry is an asset. Government experience is highly valued.

Experience negotiating vendor/client contracts a plus.

If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.

Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.

Why job seekers choose Geotab:

Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program

*The above are offered to full-time permanent employees only

How we work:

At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!

We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at [e-mail]. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy . Click here to learn more about what happens with your personal data.

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