Senior Coordinator, Academic Administration

uottawa; Ottawa; On-site; CAD 76,000 - 96,000; Full time

Job summary

University of Ottawa is seeking a temporary replacement to coordinate frontline services in the Common Law Section. The role involves supervising Work-Study Program students and refining processes to ensure smooth operations in the Academic Administration department.

The successful candidate will have undergraduate studies and several years of relevant experience, with strong policy knowledge and excellent communication skills. 35 hours/week on campus, with a 23-month anticipated duration.

Qualifications

• Strong theoretical and practical knowledge of administration usually gained through undergraduate university studies.
• Experience interpreting and implementing policies and procedures in an academic setting.
• Proven ability to supervise Work-Study Program students and manage busy front-line services.

Responsibilities

• Coordinate undergraduate studies office frontline service and related business processes.
• Supervise Work-Study Program students and act as main contact for them.
• Review enrolment lists, notify waitlisted students, and ensure marks are updated.
• Plan, assign, and review duties for senior officers and recruit student-employees.

Skills

Administration knowledge

Experience in similar role

Client service experience

Policy interpretation

Team supervision

Ability to meet deadlines

Use of office software

Data analysis

Education

Undergraduate university studies

Job description

Follow us on LinkedIn

Posting Reason: Temporary replacement of a regular position

Job Type: Employee

Anticipated Duration in Months (for contracts and temporary assignments): 23

Job Family: Academic Delivery Support

# of Open Positions: 1

Faculty/Service - Department: Academic Administration

Campus: Main Campus

Union Affiliation: SSUO

Date Posted (YYYY/MM/DD): 2026/08/17

Applications must be received BEFORE (YYYY/MM/DD): 2026/08/28

Hours per week: 35

Salary Grade: SSUO Grade 09

Salary Range: $76 104,00 - $96 135,00

About the Common Law Section of the Faculty of Law

Over the past 20 years, the Common Law Section of the Faculty of Law at the University of Ottawa has become a national and global leader in many fields. We are the only law school to offer a common law degree in both English and French, and our faculty is one of the most accomplished in the country. We are an engaged Faculty, and we have a strong culture of public engagement. We also have a strong bond with the legal community in Ottawa and a special relationship with the Supreme Court of Canada. We are leaders -- leaders in research, leaders in the profession and leaders in our community. On any given day, members of our faculty may be seen testifying before a Parliamentary committee, providing expert commentary in the media, or contributing to public policy debates on the issues of the day. We are the most-cited law faculty in the national media. Through our dedication we have built strong experiential learning opportunities for our students where our students have unparalleled access to, and interaction with, the highest judges in the land to help foster an inclusive and high-quality student experience.

Position purpose

Co-ordinates undergraduate studies office frontline service and business processes, directly supervising Work-Study Program students and serving as their main point of contact. Finds solutions for exceptional cases and capitalizes on opportunities to review, develop and implement processes that follow best practices, to ensure effective operations while maintaining a harmonious team environment.

In this role, your responsibilities will include

• Evaluate requirements and make recommendations: Anticipates, analyzes, and interprets student requirements and determines the policies and processes to be implemented. Diagnoses student problems and makes recommendations to solve them, and ensures that these recommendations are implemented. Solves complex problems and follows up on them as required.
• Review work procedures: In partnership with academic administrators, designs and implements processes, procedures, and work methods, or adjusts those currently in place, and ensures that the team follows them to continuously improve activities in order to maximize team productivity and effectiveness.
• Courses: Checks and updates course sequences. Notifies waitlisted students when spots become available. Reviews enrolment limits with the person responsible for academic operations or academic administration. Checks enrolment lists. Ensures that marks are updated.
• Supervision: Plans, coordinates, assigns, and reviews duties assigned to senior officers, and serves as their resource person. Sets priorities, conducts short-term planning, and designs group and individual training plans. Responsible for recruiting and staffing student-employee positions under the incumbent's direct supervision. Supervises work performed by students, notably as part of the Work-Study Program, by setting priorities, motivating, guiding and providing feedback to these students.

What you will bring

• Strong theoretical and practical knowledge of administration normally acquired through undergraduate university studies or an equivalent combination of studies and work experience
• Three years' experience in a similar role
• In-depth knowledge of high school, college and university undergraduate academic programs
• Experience providing client service
• Experience interpreting, communicating and implementing policies and procedures
• Experience supervising and organizing work in a changing environment
• Experience using software and computer systems such as word processors, databases, spreadsheets, email, the internet and student information systems
• Ability to deal with conflicting priorities and meet strict deadlines in a fast-paced work environment
• Ability to manage multiple files with attention to detail
• Ability to make decisions that could have an impact on students and/or employees of own unit
• Ability to show tact, diplomacy, discretion and good judgment
• Knowledge of university administrative structures and procedures (an asset)
• Experience researching and analyzing data and in writing administrative and statistical reports
• Excellent communication skills to understand the needs of students and own unit's employees
• Organizational and analytical skills, with excellent judgment and attention to detail

Key Competencies at uOttawa

Here are the requi