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Senior Content Operations Manager - DOT Comm

Intello Technologies Inc.

Toronto

Hybrid

CAD 97,000 - 145,000

Full time

Yesterday
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Job summary

Join a leading company as a Senior Content Operations Manager to enhance digital experiences. This role involves managing content production processes and improving operational efficiency in a fast-paced, agile environment. If you excel in project management and thrive in collaborative teams, this could be your next challenge.

Benefits

Comprehensive total rewards package
Flexibility to work in-office or virtually
Generous company matched pension
Career growth and development opportunities

Qualifications

  • 5+ years in digital project, content management or operations management.
  • Familiarity with Agile project workflows, JIRA, and content operations.
  • Proven experience working with enterprise-level content management systems.

Responsibilities

  • Own intake and capacity planning for creative production.
  • Govern and communicate centralized calendar for updates and deployments.
  • Ensure documentation and workflows are standardized and followed.

Skills

Stakeholder communication
Project management
Agile project workflows
Detail-oriented
SEO knowledge

Job description

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Senior Content Operations Manager - DOT Comm

Location:

Vancouver, BC, CA, V6B 0M3 Vancouver, BC, CA Toronto, ON, CA Ottawa, ON, CA Calgary, AB, CA

Jobs by Category: Digital

Job Function: Marketing

Status: Full Time

Schedule: Regular

Description


Join the Digital Sales & Marketing team at TELUS, where we're on a mission to reimagine omnichannel experiences and make digital the channel of choice. We're focused on creating seamless, personalized, and intuitive experiences that drive digital engagement, e-commerce growth, and conversion improvement. Through our customer-centric approach, we aim to optimize investment and improve our customer’s ability to seamlessly interact across all of our touchpoints. As part of the Consumer Marketing & Channels organization, our team is guided by a vision to drive market leadership and unlock the potential in our communities, customers, and team members. If you're passionate about digital innovation and customer experience, we'd love to have you join our team! This is a full-time permanent position.


Here’s the impact you’ll make and what we’ll accomplish together


The Senior Content Operations Manager is the operational hub of the TELUS Ecommerce production & creative process. In this role you’ll own intake and capacity planning, calendar governance, stakeholder management, and adherence to agreed processes and timelines for our design and production teams for TELUS.com and related platforms. You will ensure work flows through the team efficiently, consistently, and on time.

Here’s how


● Own intake, triage and routing for production requests via JIRA or other systems.

● Lead capacity planning across creative, content managers and QA teams based on campaign and initiative calendars.

● Govern and communicate the centralized calendar for web/app updates and deployments. Hosts Stand Ups, Intakes,
Project Kick Offs and Departmental Performance Reviews.

● Evolve production tools, intake processes, templates, ceremonies, capacity planning tools and documentation across
Ecommerce to improve operational efficiency.
● Ensure documentation, ticket templates, and workflows are standardized and followed.

● Act as the first line of contact for stakeholder planning meetings (e.g., Digital Sales, Lifecycle, Growth).

● Participate in standups, sprint planning, and retros to stay aligned with product and delivery teams

● Leverage analytics and performance dashboards to manage capacity and identify optimizations.

Qualifications

You’re the missing piece of the puzzle

● 5+ years in digital project, content management or operations management.

● Excellent stakeholder communication and multitasking ability.

● Familiarity with Agile project workflows, JIRA, and content operations.

● Proven experience working with enterprise-level content management systems (e.g., Contentful, Adobe Experience Manager)

● Detail-oriented and highly organized with strong project management skills

● Knowledge of SEO, accessibility (WCAG 2.0 AA), and digital content best practices

● Comfortable working in a fast-paced, agile environment with cross-functional teams

What you bring

● Share our passion for all things digital

● Thrive in an agile, lean, and fast-paced environment

● See things from the customer’s point of view

● Are curious, collaborative, and constantly learning

● Embrace diversity and value new ideas

● Use data to inform content decisions and measure impact

Salary Range: $97,000-$145,000

Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunitiestodevelop your skills
  • And much more …
A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Digital

Diverse teams lead the way to innovation. Leveraging different perspectives, experiences and ways of thinking allows us to deliver better insights, decisions, and solutions. Embracing our individuality, and leveraging diversity of thought is an important part of the amazing culture we have built at TELUS Digital.

We are honoured to be recognized

Team TELUS at a glance

1.4M
Days volunteered in our communities

$1.3
Billion contributed to charitable and community organizations since 2000

15.2
Million customer connections

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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