Senior Content Developer

Jobtailor; Canada; Hybrid; CAD 65,000 - 95,000; Full time

Job summary

Jobtailor is seeking a skilled technical writer to develop clear documentation for Acumatica ERP, aligning with corporate standards and team processes.

You will design training courses, update materials with software releases, collaborate with SMEs, and utilize AI tools to draft, edit, and review content.

The role requires 3+ years in software-doc content, English fluency, and proficiency with version control and content tools.

Qualifications

• 3+ years of technical writing, content development, or instructional design in software.
• Experience using AI-assisted tools to support technical content development.
• Excellent English writing and communication skills with clear, concise style.
• Knowledge of Acumatica ERP is preferred.

Responsibilities

• Develop clear documentation for Acumatica ERP aligned with style guidelines.
• Design training courses and skill assessments for different learner personas.
• Keep docs up-to-date with software releases and collect feedback.
• Collaborate with subject matter experts to fill information gaps.
• Triage documentation requests and maintain the team workspace.

Skills

Technical Writing

AI-Assisted Content Development

Acumatica ERP Knowledge

Content Creation Tools

Instructional Design

Education

Degree in English/technical writing/comms/CS

Tools

Git

Bitbucket

Bamboo

Jira

SQL Management Studio

Oxygen XML Editor

Snagit

Lucidchart

ChatGPT

MS Copilot

Job description

• Develop clear and comprehensive documentation for designated functional areas of Acumatica ERP according to corporate style guidelines and team processes
• Keep documentation and training materials up to date with software releases
• Revise legacy content to align with current standards and best practices
• Design and develop training courses and skill assessments for different learner personas
• Use AI-assisted tools to draft, restructure, summarize, edit, and review documentation and training materials while ensuring accuracy and consistency
• Collaborate with subject matter experts to identify user scenarios and information gaps
• Resolve learner issues related to documentation and training content and provide solutions and recommendations
• Review UI labels and messages for accuracy and consistency
• Continuously improve team standards, processes, and tools
• Assume the rotating Doc Watcher role
• Serve as an entry point for external communication for the team
• Triage incoming product-change requests requiring documentation
• Maintain the team’s working environment

Requirements

• A degree in English, technical writing, communications, or computer science or alternative credentials (preferred)
• At least 3 years of experience in technical writing, content development, or instructional design in the software industry (required)
• Experience using AI-assisted writing, editing, research, or productivity tools to support technical content development, instructional design, or content analysis (required)
• Expertise in any of the industries Acumatica specializes in (preferred)
• Prior teaching or training experience (preferred)
• Excellent writing and communication skills, with ability to express thoughts in English clearly, logically, and concisely (required)
• Advanced user of tools used for content creation, version control, and project and task management (required)
• Knowledge of Acumatica ERP (preferred)
• Self-motivated to create high-quality content when specifications are in progress or unavailable
• Ability to communicate positively and forge effective working relationships with Acumatica team members
• Ability to work independently with minimal supervision and manage multiple priorities
• Familiarity with source control and CI/CD tools such as Git, Bitbucket, and Bamboo
• Familiarity with task/bug tracking tools such as Jira
• Familiarity with database management tools such as SQL Management Studio
• Familiarity with content development tools such as Oxygen XML Editor, Snagit, and Lucidchart
• Familiarity with AI-assisted content development and productivity tools such as ChatGPT, Claude, Codex, Claude Cowork, and MS Copilot

Core Competencies

Demonstrates expertise in technical writing and content development, with a strong focus on creating clear documentation and training materials for Acumatica ERP. Proficient in using AI-assisted tools and advanced content creation software to enhance documentation accuracy and effectiveness.

Highest-signal resume keywords

• Technical Writing
• AI-Assisted Content Development
• Acumatica ERP Knowledge
• Content Creation Tools
• Instructional Design

ATS Optimization Keywords

Hard Skills

• Technical Writing
• Content Development
• Instructional Design
• Writing Skills
• Editing Skills
• Research Skills
• Version Control
• Project Management
• Database Management
• Content Analysis

Soft Skills

• Communication Skills
• Collaboration
• Self-Motivation
• Problem-Solving
• Relationship Building

Industry Keywords

• Software Industry
• Acumatica
• Technical Writing Standards
• Training Development
• User Experience

Tools & Technologies

• Git
• Bitbucket
• Bamboo
• Jira
• SQL Management Studio
• Oxygen XML Editor
• Snagit
• Lucidchart
• ChatGPT
• MS Copilot