SENIOR CONTENT DESIGNER AND UX WRITER

Business Development Bank of Canada; Montreal; Hybrid; CAD 70,000 - 110,000; Full time

Job summary

An innovative bank is seeking a Senior Content Designer and UX Writer to craft compelling digital experiences. This role is pivotal in shaping user engagement through clear, high-quality content that resonates with both B2B and B2C audiences. You will leverage your extensive UX writing expertise and user empathy to enhance interaction design and drive conversion rates. Join a dynamic team that values creativity and collaboration, where your contributions will directly impact the success of Canadian entrepreneurs. If you are passionate about user-centered design and thrive in a hybrid work environment, this opportunity is perfect for you.

Benefits

Employee Savings and Investment Plan

Defined Benefit Pension Plan

$750 Wellness and Health Care Spending Account

Paid Vacation

Personal Days

Sick Days

Closed from December 25 to January 1

Qualifications

• Minimum 8 years of relevant experience as a UX copywriter.
• Master the principles of UX writing, SEO, and accessibility.

Responsibilities

• Create engaging, high-quality content aligned with brand voice.
• Collaborate in an iterative design process focused on user experience.

Skills

UX Writing

SEO Principles

User Empathy

Communication Skills

Agile Methodology

Creative Problem Solving

Education

Bachelor's Degree in Communication or Related Field

Industry-Related Training

Tools

Figma

User Testing

Confluence

Job description

SENIOR CONTENT DESIGNER AND UX WRITER

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locations: Montreal

time type: Full time

posted on: Posted 2 Days Ago

time left to apply: End Date: February 25, 2025 (11 days left to apply)

job requisition id: R-6205

We are banking at another level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

• Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few.

• In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1.

• A hybrid work model that truly balances work and personal life.

• Opportunities for learning, training and development, and much more...

POSITION OVERVIEW

We're looking for a creative, inquisitive senior UX copywriter with great user empathy and extensive experience in B2B and B2C products. You'll be at the heart of designing accessible, innovative and inclusive digital experiences for a diverse customer base.

The ideal candidate will use data-driven insights to deliver impactful brand messaging and enhanced interaction design that delights, converts and improves the user experience.

If the idea of collaborating as part of a multidisciplinary design, research and content team excites you, this is the job for you!

CHALLENGES TO BE MET

• Harnessing the power of language and design to create engaging, clear, high-quality content that is aligned with the brand's voice and consistent across user journeys across all digital platforms.

• Increase user engagement and trust, contribute to the improvement of conversion rates and customer satisfaction, develop solutions that meet the needs of users and the business ambitions of the organization.

• Collaborate in co-creation with UX, UI, SEO, PO, etc., in an iterative design process ensuring that the user is always at the center of every decision based on data, user experience principles, and established RUX standards.

• Integrate conversational AI design to optimize compliance with BDC's security and privacy policies, while engaging users in thoughtful conversation.

• Facilitate workshops and brainstorming sessions to stimulate innovation and creativity within the team.

• Contribute to the enrichment of the Design System to accelerate and ensure consistency across all our digital platforms.

WHAT WE ARE LOOKING FOR

• Minimum 8 years of relevant experience as a UX copywriter.

• Bachelor's degree OR industry-related training, such as communication, user experience, linguistics, copywriting-translation, marketing, or a related field.

• Master the principles of UX writing, SEO, and accessibility.

• Experience in end-to-end, multi-platform (web and mobile) digital product design.

• Sincere empathy for users and their experiences.

• Strong communication skills, with the ability to explain and justify your choices with clarity.

• Experience in a work environment using the Agile methodology.

• Experience in the commercial finance industry would be an asset.

• Advanced command of the French language, both oral and written, as well as an intermediate command of the English language, both oral and written.

More specifically:

• Creative, in the way you think, the way you solve problems, and find solutions.

• Rigorous, you have good management of your priorities and you cultivate a passion for your job.

• Mastery of design, testing, and documentation applications: Figma, User Testing, and Confluence.

#INDHP

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive, and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at [e-mail].

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.

About Us

BDC is a bank unlike any other. We are the only bank dedicated exclusively to the development of Canadian businesses. The only institution whose purpose is to promote the growth of the Canadian economy by focusing on the success of small and medium-sized businesses, with a human touch and a genuine presence. At BDC, we’re changing people’s and businesses’ lives for the better. That’s what makes us unique as a bank.

That’s why we are banking at another level.