Senior Content Business Analyst

Coursera Inc.; Toronto; Remote; CAD 96,000 - 120,000; Full time

Job summary

Coursera, a globally distributed education platform, seeks a Senior Content Business Analyst to translate complex data into strategic recommendations guiding content performance and portfolio growth in Canada.

You’ll partner with finance, data science, data engineering, revenue operations, and content strategy to analyze course and portfolio performance, develop KPIs, and tell clear stories that drive action, with the use of generative AI to streamline analyses.

Qualifications

• 5+ years of experience in business analysis, analytics, or a related discipline.
• Proficiency with data analysis and visualization tools.
• Strong presentation and communication skills.
• Experience using generative AI technologies to improve data analysis processes.
• Experience working cross-functional with finance, strategy, operations, data science, or data engineering.
• Experience with business intelligence tools, Salesforce, spreadsheets, statistical software, and SQL.

Responsibilities

• Use advanced content analytics to answer critical business questions and guide strategic decisions related to content performance, learner engagement, and portfolio growth.
• Develop, implement, and monitor detailed KPIs reflecting the health and effectiveness of courses and programs.
• Investigate and resolve legacy data challenges to unlock new analyses and reporting capabilities.
• Partner with finance, content strategy, revenue operations, data science, and data engineering to connect data insights with priorities.
• Leverage generative AI tools to automate and improve data analysis processes.
• Build polished presentations and clear storylines for cross-functional and executive audiences.
• Manage multiple analytical initiatives in a fast-paced environment with accuracy and stakeholder alignment.

Skills

Business analytics

Presentation skills

Cross-functional collaboration

Data storytelling

Education

Advanced degree in business/analytics

Tools

SQL

Salesforce

BI tools

Job description

Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI. Read more about the combined company by visiting our blog .

AI is transforming how people learn, work, and grow, and the need for new skills has never been greater. Coursera brings trusted content and credentials from leading university and industry partners, while Udemy brings a dynamic skills marketplace and global network of real-world experts. By combining these strengths, we can connect more people and organizations to the skills they need, when they need them.

Shape what comes next

By joining our team, you’ll have the opportunity to reshape how the world learns and applies skills—and help millions of people participate in the new economy. Bring your ideas, expertise, and perspective to meaningful work that can make a difference at global scale.

Location:

Coursera + Udemy lets you choose the best way to work, whether it’s from home, an office, or a collaboration space. We’re a globally distributed team that comes together intentionally for collaboration, complex problem‑solving, and key milestones — creating opportunities for teams to come together. If you’re ready to make a global impact, help scale unique products across Coursera + Udemy, and grow your career, apply below.

About this role:

The Global Skills & Credentials organization is seeking a Senior Content Business Analyst to strengthen how we evaluate and improve the performance of our educational content. In this role, you’ll transform complex data into clear insights and strategic recommendations that inform executive decision‑making and contribute directly to the growth and efficiency of our content portfolio.You’ll partner closely with finance, data science, data engineering, revenue operations, content strategy, and other cross‑functional teams to analyze performance at both the individual course and portfolio levels. The best candidates are analytical, resourceful problem‑solvers who can uncover meaningful trends, resolve complex data challenges, and communicate a compelling story that drives action.

• Business Analytics:Translating complex content, learner, operational, and financial data into actionable business insights and strategic recommendations.
• Performance Measurement:Developing and monitoring meaningful KPIs that accurately reflect content performance, learner engagement, and progress against company‑level objectives.
• Executive Storytelling:Turning data and trends into polished, compelling presentations that enable cross‑functional and executive audiences to make informed decisions.

What you’ll be doing:

• Use advanced content analytics to answer critical business questions and guide strategic decisions related to content performance, learner engagement, and portfolio growth.
• Develop, implement, and monitor detailed KPIs that accurately reflect the health and effectiveness of our courses, credentials, and programs in support of company‑level OKRs.
• Investigate and resolve legacy data challenges to unlock new analyses, reporting capabilities, and deeper views of content performance.
• Partner closely with finance, content strategy, revenue operations, data science, data engineering, and other cross‑functional teams to connect data insights with financial and operational priorities.
• Leverage generative AI tools to automate and improve data analysis processes, making reporting and insight generation more efficient and effective.
• Build polished presentations and clear storylines that explain trends, surface opportunities, and inspire action across large cross‑functional teams and executive audiences.
• Manage multiple analytical initiatives in a dynamic, fast‑paced environment while maintaining accuracy, clarity, and strong stakeholder alignment.

Qualifications:

• 5+ years of experience in business analysis, analytics, or a related discipline, preferably within a technology or education‑focused environment.
• Proficiency with data analysis and visualization tools.
• Strong presentation and communication skills, with the ability to translate complex data into clear, actionable recommendations.
• Experience using generative AI technologies to improve or automate data analysis processes.
• Experience working cross‑functionally with teams such as finance, strategy, operations, data science, or data engineering.
• Strong problem‑solving skills and the ability to manage multiple projects and priorities simultaneously.
• Experience with business intelligence tools, Salesforce, spreadsheets, statistical software, and SQL.

Preferred Qualifications:

• Experience in educational technology or a related field.
• Advanced degree in business, analytics, or a related field.

Compensation:

Coursera offers competitive pay and fair compensation practices across all regions. Job titles may span multiple career levels, and the targeted hiring base salary range for this role in Canada is $96,000-$120,000. Actual compensation will depend on factors such as experience, education, transferable skills, business needs, and location. This range may be adjusted over time and may include eligibility for variable pay, equity, and comprehensive benefits.

To protect against recruitment fraud, Coursera + Udemy recruiters only communicate via official coursera.org/udemy.com email addresses and never through personal accounts. We do not accept resumes via email or social media; please submit all applications directly through our careers page.

If you encounter suspicious recruitment activity, please report it via our Fraudulent Activity Submission Form.

Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at [e-mail].

COURSERA IS A U.S. GOVERNMENT CONTRACTOR AND WE ARE REQUIRED TO INQUIRE ABOUT CONFLICTS BEFORE WE CAN RECRUIT CURRENT OR FORMER GOVERNMENT EMPLOYEES. IF THIS APPLIES TO YOU, WE REQUEST A LETTER FROM YOUR SUPERVISOR THAT THEY HAVE BEEN INFORMED ABOUT YOUR CONTACT WITH COURSERA (OR AS A FORMER EMPLOYEE, A LETTER STATING AN ETHICS OPINION WHICH IDENTIFIES ANY LIMITATIONS WHICH APPLY TO YOUR WORK IN THE PRIVATE SECTOR). THE LETTER SHOULD IDENTIFY ANY CONFLICTS OR POTENTIAL CONFLICTS, IF ANY EXIST.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Coursera’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.