Senior Consultant, ServiceNow (ITAM/ITOM)

KPMG LLP Canada; Toronto; On-site; CAD 73,000 - 100,000; Full time

Job summary

Join a leading consulting firm as a Senior Consultant in ServiceNow, focusing on IT Asset Management and IT Operations Management. You'll leverage your technical expertise and communication skills to enhance service management and automation for clients. Collaborate with diverse teams to deliver high-quality solutions while enjoying a supportive and inclusive work environment. This role offers a competitive salary and opportunities for professional growth.

Qualifications

• 3-5 years of experience with ServiceNow, including development and configuration.
• ServiceNow Certifications: CIS-ITOM or CIS-ITAM.
• Fluency in French, both spoken and written, will be strongly considered.

Responsibilities

• Develop, set up, and tailor ServiceNow applications for ITAM or ITOM.
• Conduct design, development, unit testing, and troubleshoot system testing.
• Document design and development processes.

Skills

Communication

Troubleshooting

Agile Methodologies

Education

Bachelor’s degree in Computer Science

Master's in Information Systems

Tools

ServiceNow

JavaScript

HTML

CSS

XML

REST/SOAP Web Services

Job description

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight

into opportunity for clients and communities around the world.

KPMG’s Technology Consulting Advisory Practice strives to deliver business benefits from a broad range of technologies, helping our clients develop high-performing IT functions and leverage investments in current systems to deliver significant business value.

We help clients define their Information Management / IT / Digital strategy and assist them through the entire technology and digital transformational journey, in order for them to become a digitally connected enterprise. We help CIOs make their function future-ready.

Our skills in IT strategy and systems implementation help clients execute their transformation strategies with the technology best suited to their business, data and information requirements.

Our Enterprise Solutions Practice are seeking a dynamic Senior Consultant, ServiceNow (ITAM/ITOM) for our ServiceNow team nationally. We are looking for candidates that have a passion for service management and automation, hands-on experience with technology, strong communication skills, able to see the big picture and fit with our culture.

What you will do

As a Senior Technical Consultant (ITAM/ITOM) in our ServiceNow practice, you will use your strong business acumen and be a key member of a high performing team. You’ll be learning from some of the best in the industry and growing your personal skillset by:

• Develop, set up, and tailor ServiceNow applications for both new and existing deployments covering ITAM or ITOM Applications.
• Establish and configure functional data, including Notifications and Service Level Agreements.
• Create and set up script objects such as Business Rules, Script Includes, UI Policies and Actions, Client Scripts, and ACLs, as well as create or modify tables and their relationships.
• Establish interfaces between ServiceNow and other platforms based on integration opportunities identified by Solution Architects.
• Conduct design, development, unit testing, and troubleshoot system and integration testing.
• Document the design, development processes, unit test cases, and implementation plans.
• Advise on Administration settings and best practices.
• Collaborate effectively within diverse teams in an inclusive culture that values individual contributions.

What you bring to the role

• At least 3-5 years of experience with ServiceNow, including development and configuration
• ServiceNow Certifications: CIS-ITOM or CIS-ITAM
• Proficient in ServiceNow scripting using JavaScript, HTML, CSS, XML, and REST/SOAP Web Services.
• Understanding and experience with Business Rules, Script Includes, UI Actions, and all scripted components of ServiceNow.
• Ability to customize the ServiceNow user interface and Service Portal using UI pages, CMS, CSS, and Service Portal widgets.
• Knowledgeable in integrations and migrations.
• Strong understanding of ServiceNow administration settings, with extensive functional and technical expertise of the platform, and experience in delivering medium to large-scale implementations.
• Proven ability to troubleshoot technical issues effectively
• Comfortable working in an agile environment that emphasizes continuous feedback and team interaction, with the ability to perform under high pressure.
• Bachelor’s degree in Computer Science, Computer Engineering, or a related technical field from an accredited college/university, or equivalent work experience. A Master's in Information Systems, MBA, or other related fields is an asset.
• Strong oral and written communication skills, including presentation skills.
• Fluency in French, both spoken and written, will be strongly considered.

KPMG BC Region Pay Range Information

The expected base salary range for this position is $73,000 to $100,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

Providing you with the support you need to be at your best

Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have the opportunity to request an adjustment or accommodation at any point throughout the recruitment process. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.