Senior Consultant, ServiceNow (ITAM/ITOM)

KPMG Canada; Ottawa; On-site; CAD 73,000 - 100,000; Full time

Job summary

A leading consulting firm is seeking a Senior Consultant for ServiceNow (ITAM/ITOM) in Ottawa. The role involves developing and customizing ServiceNow applications, focusing on IT asset and operations management. Candidates should have strong technical skills and communication abilities, with a preference for those fluent in French. The position offers a competitive salary and a comprehensive rewards package.

Qualifications

• 3-5 years of ServiceNow experience, including development and configuration.
• ServiceNow Certifications CIS-ITOM or CIS-ITAM.

Responsibilities

• Develop, configure, and customize ServiceNow applications for ITAM or ITOM.
• Conduct design, development, testing, and troubleshooting of systems.

Skills

ServiceNow

JavaScript

HTML

CSS

XML

REST/SOAP Web Services

Troubleshooting

Agile

Communication

Education

Bachelor's degree in a related technical field

Master's or MBA

Job description

Senior Consultant, ServiceNow (ITAM/ITOM)

Join to apply for the Senior Consultant, ServiceNow (ITAM/ITOM) role at KPMG Canada

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause of turning insight into opportunity for clients and communities around the world.

KPMG’s Technology Consulting Advisory Practice aims to deliver business benefits through a broad range of technologies. We help clients develop high-performing IT functions, leverage current system investments, and define their digital strategies to become digitally connected enterprises. Our skills in IT strategy and system implementation support clients' transformation strategies with suitable technology solutions.

Our Enterprise Solutions Practice is seeking a dynamic Senior Consultant, ServiceNow (ITAM/ITOM) for our ServiceNow team nationally. We look for candidates passionate about service management and automation, with hands-on technical experience, strong communication skills, and the ability to see the big picture and align with our culture.

What You Will Do

As a Senior Technical Consultant (ITAM/ITOM), you will leverage your business acumen and be a key member of a high-performing team. Your responsibilities include:

1. Develop, configure, and customize ServiceNow applications for new and existing deployments, focusing on ITAM or ITOM.
2. Establish and configure functional data, including Notifications and Service Level Agreements.
3. Create and modify script objects such as Business Rules, Script Includes, UI Policies and Actions, Client Scripts, and ACLs; design or update tables and relationships.
4. Build interfaces between ServiceNow and other platforms based on integration opportunities identified by Solution Architects.
5. Conduct design, development, testing, and troubleshooting of systems and integrations.
6. Document design, development processes, test cases, and implementation plans.
7. Advise on administration settings and best practices.
8. Collaborate effectively within diverse teams in an inclusive culture that values individual contributions.

What You Bring To The Role

• 3-5 years of ServiceNow experience, including development and configuration.
• ServiceNow Certifications CIS-ITOM or CIS-ITAM.
• Proficiency in ServiceNow scripting languages such as JavaScript, HTML, CSS, XML, and REST/SOAP Web Services.
• Understanding of Business Rules, Script Includes, UI Actions, and other scripted components.
• Ability to customize the ServiceNow UI and Service Portal using UI pages, CSS, and widgets.
• Knowledge of integrations and migrations.
• Strong understanding of ServiceNow administration and experience in medium to large-scale implementations.
• Effective troubleshooting skills.
• Ability to work in an agile environment under pressure.
• Bachelor’s degree in a related technical field; a Master’s or MBA is a plus.
• Excellent communication skills, both oral and written; presentation skills are desirable.
• Fluency in French is strongly preferred.

KPMG BC Region Pay Range

The base salary range for this position is $73,000 to $100,000, potentially including bonuses. Salary is determined based on location, skills, and qualifications. We offer a comprehensive Total Rewards package.

Our Values - The KPMG Way

• Integrity: Doing what is right
• Excellence: Continuous learning and improvement
• Courage: Acting boldly
• Together: Respect and strength in diversity
• For Better: Focusing on meaningful work

KPMG Canada is committed to diversity, inclusion, and providing accommodations throughout the recruitment process. Candidates can request adjustments at any stage by contacting our Employee Relations Service team.

Additional Information

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Consulting, IT, Sales