Senior Consultant, Production Application Support

Canadian Imperial Bank of Commerce; Toronto; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

Join a leading financial institution as a Senior Consultant in Production Application Support. You'll oversee the application's operational integrity and ensure critical issue response while contributing to system improvements and stakeholder engagement. This hybrid role offers a dynamic work environment aimed at your professional growth.

Benefits

Competitive salary

Defined benefit pension plan

Employee share purchase plan

Wellbeing support

MomentMakers recognition program

Qualifications

• 5+ years experience managing Enterprise Tier 1 Applications.
• Experience in Payments and FX systems is preferred.
• Team-oriented behavior engaging team members.

Responsibilities

• Ensure production delivery and ongoing operations of applications.
• Handle incident and problem management along with on-call support.
• Manage the deployment and acceptance of applications into production.

Skills

Analytical Thinking

Application Operations

Problem Management

Service Continuity

IT Operations Support

Education

Degree/Diploma in Computer Science or related field

Tools

Linux

SQL

Jira

Confluence

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

You will be joining the ASG (Alternate Solutions Group) within CIBC’s Capital Markets Technology team. As a Senior Consultant, Production Application Support,you willbe responsible for ensuring production delivery and ongoing operations of applications and infrastructure in production; while ensuring adherence to operational standards and business requirements. This position requires on-call support 24/7/365 for critical issues. You will handle incident and problem management, SCM (Service Continuity Management) and CCRs (Currency, Capacity and Refresh), insure proper communication and notifications with all stakeholders.

At CIBC we enable the work environment most optimal for you to thrive in your role.You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2-3 days per week on-site, while other days will be remote.

How You’ll Succeed

• Strategic Development & Execution - Manage the deployment, validation, acceptance and operations of all applications into production for respective delivery towers. Maintain the central point of contact for production issues both within the applications that are supported and with respect to anycross LOBapplications that use their services or infrastructure. You may need to plan, manage and execute annual Service Continuity Tests. Continually build and execute health checks monitoring and maintaining all applications. Participate and contribute to annual CCR planning exercises.
• Continuous Improvement – Build, monitor & report alerting processes, continually improve and maintain all performance related processes within ASG systems. Identify opportunities for development and improvement of policies to streamline processes, deployment, automation, and environment including prevention/detection and remedy of potentially chronic issues.
• Relationship Management – Liaison with Development peers to ensure that all applications are kept at a N-1 state; this applies to hardware and software versions. Manage and maintain Vendor managed services whilst consistently looking for performance improvements and assessing and reporting on SLA’s and departmental KPIs. Maintain constructive relations with internal clients and internal and external partners managing expectations.

Who YouAre

• You can demonstrate experience through a strong operations and development background within a financial institution, preferably in the areas of Payments and FX systems. You have experience managing and maintaining Enterprise Tier 1 Applications that support OLTP processing and execute 24/7/365. You have at least 5 years experience with networking, Linux, Jira/Confluence, SQL, and middleware. You have demonstrated the ability to analyze and determine quick mean-time to recovery. You possess a team-oriented behavior that engages your team members for the knowledge and ability they bring to the table to determine corrective course of action, determine root cause and correction.It’s an Asset if:you have a strong background in ITIL, ServiceNow, and/or a background in FX applications.
• You have a degree/diploma in Computer Science and/or a related field.
• You embrace and champion change.You'll continuously evolve your thinking and the way you work in order to deliver your best.
• You're driven by collective success.You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to create a shared vision.
• Values matter to you.You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 16th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Application Operations, Application Production Support, Applications Support, Banking, Business Requirements, Communication, Computer Science, Impact Analysis, Implementation Planning, IT Maintenance, IT Operations Support, Linux, Operational Expertise, Problem Management, Service Continuity, Technical Leadership, Work Collaboratively